EC-Council Reviews 1,726

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their proactive approach, professionalism, and dedication, highlighting their patience and clear communication when resolving issues. The user experience is also highly regarded, with many finding the platform intuitive and the learning process engaging. People frequently commend the customer service for being excellent, prompt, and very helpful, often going above and beyond to assist. The technology provided is seen as high quality, with well-structured course materials, practical examples, and hands-on labs that enhance understanding and skill development.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the support team... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers found the course... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support team's efficiency,... See more

Technology

Reviewers highlight positive aspects of technology, particularly praising the practical, hands-on learning... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent training,... See more

Based on these reviews

Rated 5 out of 5 stars

Hi Krish, I wanted to reach out and personally thank you for taking the time to call me today. Moving the conversation from email to a quick phone call made a huge difference in resolving CE Paym... See more

Company replied

Rated 5 out of 5 stars

CEH v12 course was a comprehensive and AIO type. EC Council does a great job by providing the instructors such as Eric Reed , who explained this comprehensive course in such an interesting manner th... See more

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Rated 5 out of 5 stars

Site captcha & ai bot unable to solve login issue that needed Varden to do multiple steps to get my account reset and give me proper access. He was extremely patient & had to try multiple options befo... See more

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Rated 2 out of 5 stars

Study material is insanely long, and labs are available only 6 months. How on earth can someone with a full-day job supposed to read all this, do the labs and pass the certs in such a short time? A... See more

Rated 4 out of 5 stars

I would like to share my experience specifically with EC‑Council’s support team. Their support has been excellent, prompt, and very helpful. For every query or issue I raised, I received a response w... See more

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Rated 5 out of 5 stars

Ms. Geraldine was extremely calm, professional, and supportive throughout the interaction. She cleared all my doubts patiently and explained everything clearly. If I need any further assistance in the... See more

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Rated 5 out of 5 stars

To check up on past students is Above and Beyond! Especially ones like me that have test anxiety and usually do not pass exams on 1st tries.... so their customer focus contact was heartfelt for me.... See more

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Rated 5 out of 5 stars

Despite of communicating via virtual chat, the help rendered was no difference as on site or in person. The manner the advice and help is very vivid as if i visited any counter and feeling assured... See more

Rated 5 out of 5 stars

I am very happy and grateful with EC-Council. I have learned so much with them, they have great prices, incredible offers and they have the best support team ever. I want to say thank you to all... See more

Rated 5 out of 5 stars

I required an update of my email address in my Aspen Portal to my personal email as my work email was initially used. Thanks to Susan's great support and immediate attention, this was resolved in a ma... See more

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Rated 5 out of 5 stars

The training program was excellent, it helped me grow professionally and improve my skillset. The staff at the Berry9 IT services is outstanding and remarkable. The chief trainer B Thimmagurudu guides... See more

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Rated 5 out of 5 stars

Miss Geraldine is the most patient professional you’ll ever come across. She helped me resolve my issues of falling to login onto EC-Council accounts. Given that we’re doing this around 2000Hrs.

Company replied

Rated 5 out of 5 stars

Hello EC-Council Support Team, I would like to express my appreciation for your agent, Sid, who assisted me with my issue. His support was clear, professional, and very helpful. Thank you for h... See more

Company replied

Rated 5 out of 5 stars

Vardhan sir very polite and helpful he cleared all my doubts regarding to exams and voucher.i have asked so many questions but he was calm and calmly answered all my questions.thank you for ur support... See more

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Rated 2 out of 5 stars

Most of the training materials seems to be outdated. With the increasing amount of cyber crimes and attacks, we would think that EC should update the course materials to keep with

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Rated 5 out of 5 stars

It was likened to being stranded in the middle of the ocean, Ms. Geraldine Dlima, acted immediately, not only throwing me a live line, ensuring I was kept warm, not injured, and properly safety se... See more

Company replied

Rated 5 out of 5 stars

Shiva helped me resolve an issue with my account very fast. EC Council seems to have great support overall. I haven't had a bad experience yet.

Rated 5 out of 5 stars

I had a great experience with the support team. Krish assisted me in extending my CEH exam voucher without requiring an additional payment. He handled the request promptly and professionally, making t... See more

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Rated 4 out of 5 stars

I studied CEH at my engineering school with a teacher who was himself a certified "CEH Instructor". Thanks to the teacher, who was very friendly, professional, and knowledgeable, I really enjoyed... See more

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Rated 3 out of 5 stars

training center ok, tapi, i rasa the course material a bit outdated lah, so kalau you guys ada masa please update.

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Rated 5 out of 5 stars

Varden helped me in providing proper clarification with the queries I had earlier. I will be paying the dues at the earliest. Thank you for all the help and support, appreciate it

Company replied

Rated 5 out of 5 stars

The contents of the course are pretty much relevant if you want to get that initial step into red-teaming. Basic concepts and specific applications are lectured, and you get a sense that you can do wh... See more

Company replied

Rated 5 out of 5 stars

Krish provided excellent support. I needed urgent help recovering my username and resetting my password so I could pay my dues before my certificate expired, and Krish handled everything quickly and... See more

Rated 5 out of 5 stars

Their customer support was amazing. Shiva took care of my issue very fast and with excellence. Thank you, Shiva, for fixing this issue so quickly!

Rated 5 out of 5 stars

Mr. Varden guided me clearly with precise knowledge. Thank you so much varden who have helped and contacted me immediately. Best Regards, Swetha S

Rated 5 out of 5 stars

very nice material clubbed with wonderful labs for newbies who want to learn ethical hacking in varied dimensions, like system hacking, mobile hacking, wifi hacking, web hacking, etc. Labs add to Know... See more

Company replied

Rated 5 out of 5 stars

I needed help to get a CEH exam voucher for retake. Susan from the support team was very helpful. She quickly understood my issue, explained the process clearly, and resolved it. Thank you for the su... See more

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Rated 5 out of 5 stars

Manny from the support team definitely took care of my problem with excellent customer service. His expertise was magnificent! Thank you so much for helping me so fast!

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Rated 5 out of 5 stars

I really enjoyed this course and found the material to be well-structured and easy to follow. The instructor explained the concepts clearly and made even complex topics simple to understand. The cou... See more

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Rated 5 out of 5 stars

Great help by Shiva sir. I feel relieved after his explanation in simple words. I was worried about my exam schedule terms. Thanks team.

Rated 4 out of 5 stars

CEH v13.0 offers a broad and structured overview of ethical hacking concepts aligned with current threat landscapes. The program emphasizes hands-on labs and real-world attack scenarios, improving... See more

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Rated 5 out of 5 stars

Had some troubles with my login key at the beginning of my semester but one message with Tarun had it fixed in less than 2 hours! Response time was quick and welcoming!!

Company replied

Rated 5 out of 5 stars

It was a nice time learning in ec council and its courses and exams. And i feel accomplished learning your csa course and for examination too.

Company replied

Rated 5 out of 5 stars

The CEH course went far beyond my expectations It’s clear, practical, and full of real-world examples The instructors are passionate, the labs are excellent, and the balance between theory and... See more

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Rated 5 out of 5 stars

i purchased a CCT scholarship, but i did not realize that labs only accessible within first 6 month. but EC-Council support team give me acomplimentary extra labs access for 15 days, that is realy... See more

Company replied

Rated 5 out of 5 stars

I recently completed the CEH course and found the training to be excellent. The course content was well-structured, practical, and easy to follow. The instructors explained complex topics clearly and... See more

Company replied

Rated 5 out of 5 stars

I connected with Krish sir on doubt regarding ceh subscription code ,Krish sir connected with me over the call and My doubt was solved in 5mins , Thankyou so much EC Council for the support

Rated 5 out of 5 stars

They are great in support. They offer many channels of support. Live support is Amazing. They are flexible and Really willing to help you (even willing to give exceptions to help you). A guy Named Sid... See more

Company replied

Rated 5 out of 5 stars

The Bundles tab is missing so I cannot find the custom bundles that I purchased. Tech support Hammy responded swiftly and fixed it. Excellent job. Keep it up.

Company replied

Rated 5 out of 5 stars

I completed CEHv13, and had some trouble downloading the certificate. Tarun, from customer care helped me resolve it very quickly. Thankful for the help.

Company replied

Rated 3 out of 5 stars

I recently had the chance to attend the EC-Council Cyber Talk session. The session was very detailed and gave me good insights about handling ransomware and strategies for enterprise d... See more

Company replied

Rated 5 out of 5 stars

Great learning experience with EC-Council The training material provided by EC-Council is very well structured, detailed, and easy to understand. The labs and study resources are practical and alig... See more

Company replied


Company details

  1. Technical School
  2. Education Center

Written by the company

EC-Council is the creator of the globally renowned Certified Ethical Hacker (CEH) program. Founded in 2001 in response to the cybersecurity challenges highlighted by 9/11, EC-Council is dedicated to equipping professionals with the training and certifications needed to safeguard corporations, governments, and organizations worldwide.  EC-Council today offers over 600 training programs, certifications, and degrees covering a wide spectrum of cybersecurity topics, including Certified Ethical Hacker (CEH), Computer Hacking Forensics Investigator (CHFI), Certified Penetration Testing Professional (CPENT), Security Analysis, Threat Intelligence, and Information Security. EC-Council's certifications are recognized worldwide and have received endorsements from various government agencies including: The US Federal Government via the GI Bill National Security Agency (NSA) and the Committee on National Security Systems (CNSS) ISO/IEC 17024 Defense Department Directive 8140 With over 350,000 professionals certified globally, EC-Council is relied upon by seven of the Fortune 10, half of the Fortune 100, and intelligence communities across 150 nations. 

EC-Council | Equipping Cybersecurity Pros with Certifications | Creators of the Certified Ethical Hacker (CEH)

Written by the company

Cybersecurity is at the core of today’s digital landscape, and staying ahead demands the right expertise and credentials. EC-Council’s globally recognized certifications empower professionals with practical, hands-on skills to combat real-world cyber threats effectively. Designed by industry experts, these programs ensure learners stay ahead of emerging security challenges and evolving attack vectors. The Certified Ethical Hacker (CEH) v13 represents a breakthrough in cybersecurity education, integrating artificial intelligence (AI) into its comprehensive curriculum. With flexible learning formats—self-paced, live online, and in-person—EC-Council enables professionals to upskill on their own terms. Whether entering the field or advancing in cybersecurity, the right training with EC-Council opens doors to new opportunities in this high-demand industry.

Contact info

Promotion box for EC-Council

CCT Scholarship Program

Start your cybersecurity career with EC-Council's CCT Scholarship!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

I was greatly assisted by Mr. Ali on EC-Council's…

I was greatly assisted by EC-Council's chat service. I was having trouble with my participant voucher code, and Mr. Ali, who was connected to me via chat, assisted me kindly and professionally, allowing me and the other participants to proceed with the exam. Thank you, Mr. Ali and the EC-Council Team.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

The team is very helpful

The team is very helpful. they made an exception and gave me an extension to finish my studies so that I could appear for the certification exam.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

It's has been made so easy to reset my account after being locked out. Also I recieved confirmation call from Susan to make sure I'm okay with the service. Great support.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

PW Reset & UN Recovery

Krish provided excellent support. I needed urgent help recovering my username and resetting my password so I could pay my dues before my certificate expired, and Krish handled everything quickly and efficiently. Great service and much appreciated!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ec council support team

I connected with Krish sir on doubt regarding ceh subscription code ,Krish sir connected with me over the call and My doubt was solved in 5mins , Thankyou so much EC Council for the support

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Shiva helped me resolve an issue with my account very fast. EC Council seems to have great support overall. I haven't had a bad experience yet.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy and grateful with…

I am very happy and grateful with EC-Council. I have learned so much with them, they have great prices, incredible offers and they have the best support team ever. I want to say thank you to all the support team: Afroz, Manny, Hammy, Syed.

EC-Council has the best support team in the world, they answered my questions very fast and politely. The support team from EC-Council is much better than other companies, like for example Cisco, Cisco has a good support team but they are very very slow.

With EC-Council you have an answer in less than 24 hours. They really care about their reputation and work very hard to offer the best service.

If you wanna be an Ethical Hacker or learn about Cybersecurity, EC-Council is the place where you should come. I'll be learning from them for a long time, they have so much to give.

February 25, 2026
Unprompted review

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