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New to T-Mobile? Switching is easy Set up your device Using the app All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Get support, redeem Netflix on Us, or add a Netflix paid subscription with T-Mobile. You can also learn more about this streaming benefit, such as what's included and eligibility, at T-Mobile.com > Netflix on Us!

On this page:

 

Redeem and activate - Netflix benefits or discounted upgrades

Taking advantage of the T-Mobile Netflix streaming benefit requires you to first redeem and then activate a Netflix subscription through T-Mobile, in order to link your Netflix subscription to your T-Mobile bill. Both new and existing active Netflix subscribers are eligible.   When logged in to your account in T-Life or My T-Mobile (on a web browser), you can see what Netflix options are available to you. Limit of one Netflix streaming subscription per account.

 

Redeem and activate via T-Life

 

If you receive the ‘Cannot add via app” message, you can still use T-Mobile.com to make the change. See the Manage your plan page for more details.

  1. Access T-Life on your device.
  2. Go to the Account tab and select Add-ons.
  3. Go to the Services section and choose Netflix. 
  4. Choose the Netflix benefit you want, then click Add subscription.
  5. Review your order, check the Third-Party service terms and click Agree & Submit. 
  6. You’re not done yet! Activation is required on the Activation page; click Start Activation. 
  7. Netflix.com will open.
    • If you don't have a Netflix account, you can create a new Netflix account when you activate. 
    • Existing Netflix members must activate using their current Netflix account login.
  8. Confirm the plan details, then select Start Watching.
 

Redeem and activate via T-Mobile.com

 
  1. Log into www.t-mobile.com on a web browser.
  2. Click the View account link (located to the right of the “Other lines and Devices” section). If the account is 1 line, the View account link will display to the right of the “My Line” section.
  3. Click Manage Add-Ons (in a box labeled “Your Plan”).
  4. Scroll to Account-Level Services and select the preferred Netflix option.
  5. Highlight the checkbox for the selected option, then click Continue.
  6. Read the notification > select Agree to continue.  
  7. Review the summary > select Agree & Submit. 
  8. Select Go to Netflix. Netflix.com will open.
  9. Enter your Netflix account email address into the field that appears > select Continue.  
    • Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your T-Mobile account.  
    • You can use “Forgot Email” if needed.   
    • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.  
  10. Enter your Netflix password > select Continue.  
  11. Confirm the Netflix plan you want > select Continue.  
  12. Confirm plan details > select Start Watching.   

 

Add and activate - Netflix paid subscription 

Adding a Netflix paid subscription as the Primary Account Holder (PAH)

  • If a Primary Account Holder adds a Netflix paid subscription for another line, the PAH will receive a confirmation text message.
  • The line receiving Netflix will receive the redemption SMS.
  • The PAH can either complete the redemption on behalf of the other line or the other line can complete redemption via the SMS message.

To complete redemption as the other line

  1. Click the SMS link > Log into My T-Mobile. If you do not have an account, you are prompted to create one (PAH permissions are not needed to create a login).
  2. Follow on-screen prompts to activate Netflix and complete the setup on Netflix.

You may add a paid subscription if:

  • You are the T-Mobile primary account holder or Authorized User and you are ineligible for the Netflix on Us benefit.
  • You are the T-Mobile primary account holder or Authorized User and you are eligible for the Netflix On Us benefit but you would like to purchase an additional Netflix account Add-on(s).
  • You are eligible to add an additional paid subscriptions for each voice line on your T-Mobile account
 

Add and activate

 
  1. Log on to www.t-mobile.com on a web browser.
  2. Select View Account (to the right of My Line or Other Lines and Devices, depending on how many phone lines the customer has).
  3. Select Manage Add-ons under Your Plan.
  4. Scroll down to Line-Level Services.
    1. T-Mobile will display which phone line is being updated.
    2. If needed, use the dropdown at the top to change which phone line you want to add Netflix to.
  5. Select the preferred Netflix option under Line-Level Services (Standard with ads, Standard, or Premium).
  6. Highlight the checkbox, then click Continue.
  7. Accept the Terms & Conditions.
  8. Accept Third-Party Terms & Conditions, then press Activate to be redirected to Netflix.com.
  9. Enter your existing Netflix email address and password (if you want to link your current account) or create a new Netflix account to be linked.

 

 

Activate (if already added)

 

An add-on can be activated by the T-Mobile primary account holder, or by a person the primary account holder has purchased it for. If a T-Mobile primary account owner has purchased a Netflix add-on for you, you will receive an SMS with an activation link.

  1. Click the activation link in the SMS.
  2. Sign in to T-Mobile account on My T-Mobile. If you do not have a T-Mobile account, you will be prompted to create one.
  3. Click the > next to the Netflix add-on to activate.
  4. Select the box to accept the Terms & Conditions and click Start activation.
  5. Enter your existing Netflix email address and password (if you want to link your current account) or create a new Netflix account to be linked. 

 

Review Netflix billing  

T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix on Us or add a Netflix paid  subscription with T-Mobile.   

  • After you redeem or add Netflix to your T-Mobile account, both new and existing members are required to activate to link the Netflix subscription to your T-Mobile bill. You can activate here.
  • After completing activation, it may take one to two billing cycles for your Netflix billing to appear on your T-Mobile bill. 
  • You can upgrade from a particular T-Mobile Netflix benefit to a higher tier Netflix plan at any time. If you choose a higher tier Netflix plan, you are responsible for the price difference, which will appear on your T-Mobile bill.
    • T-Mobile will become the method of payment for your Netflix account after redeeming a T-Mobile Netflix benefit or adding a paid Netflix subscription and completing the activation process to link your subscription to your T-Mobile bill. 
    • If you remove the Netflix subscription plan from your T-Mobile account, T-Mobile will immediately stop being your Netflix method of payment. You will need to add an alternative method of payment. 
  • Description on the bill will say Netflix Discount and will show the charge for the subscription, along with the discount amount. 

Cancelling  

  • If you cancel your T-Mobile account, you will immediately lose your Netflix benefit. T-Mobile will no longer be your Netflix method of payment.
  • To continue streaming, sign in to your Netflix Account page and add a new payment method. 

 

Get more support

Visit the T-Mobile Help Center or contact T-Mobile for questions about eligibility, charges for the Netflix subscription on your T-Mobile bill or to activate the Netflix subscription through T-Mobile

 

Missing Netflix on Us or Netflix subscription in T-Mobile account

 

This issue can occur for one of the following reasons:

  • You do not have permissions to add Netflix. The Primary Account Holder and Authorized users may add paid Netflix subscriptions. To manage your account permission settings, visit Set online permissions
  • Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Not eligible examples: 
    • Some tax excluded plans
    • Mobile Internet plans (including DIGITS, LineLink, and Wearable) 
    • No Credit Check 
    • Prepaid 
    • Some single line plans 
    • T-Mobile Essentials   
 

Netflix account recovery

 
  1. Log in to T-Mobile.com.
  2. Select Access Manage Data and Add Ons.
  3. Scroll to and find the Netflix feature.
  4. Select the arrow to expand the text of the feature.
  5. In the text of the feature, there is a line that says “If you are already on a plan with Netflix included sign up for Netflix here.”
  6. Select that link to go to the Netflix Sign Up page, which confirms you’re enrolled and displays the Recover Your Account link.

Visit the Netflix Help Center for support with questions about Netflix.   

 

Terms 

Check your current rate plan in T-Life for the terms of your T-Mobile Netflix Benefit.

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