1 Step 01
Submit your project
Fill out the intake form with scope, references and deadlines, and drop your raw files.
Process
How a Mark Studios project actually runs.
Submit. Quote. Pay. Deliver. Everything happens on the platform: no calls required, no scattered email threads, no surprises.
- Founder-led US company
- NDAs by default
- Stripe & PayPal payments
- Top Rated on Fiverr
The 5 steps
Submit. Quote. Deliver.
Each step is async by default and tracked on the platform, so you always know where things stand.
2 Step 02
Quote & payment
You get an instant quote, and your delivery clock starts when your files land, not at payment.
3 Step 03
First delivery
Your first cut lands within 5–7 business days of your files arriving; expedited delivery is a paid add-on.
4 Step 04
Revisions
Leave feedback in the platform's built-in video reviewer, or by email or chat. No calls needed.
5 Step 05
Final files
MP4/MOV for video and JPG/PNG for design, in every format you need. Source files are kept for 24 months.
What it gets right.
The structural decisions that turn a one-off into an ongoing partnership.
Built-in platform
Order, pay, communicate, review and download in one place. No chasing files across inboxes.
Async by default
No mandatory calls. Talk on the platform, email, WhatsApp or iMessage, your choice.
Predictable timeline
The dates quoted are the dates hit. Every project is tracked against a published schedule, with risk flagged early.
Founder-led, always a human
Every project is run by Mark Santos, whose studio is Top Rated on Fiverr with 8,000+ orders delivered. No ticket queues; urgent issues reach a human in under 4 hours.
Confidential by default
NDAs signed for free, encrypted storage, role-based access. See the trust page.
Strategy-aware
Editing that understands retention, hooks, packaging and CTR. Mark grew his own channel past 200K subscribers.
Buyer questions, answered.
Updated . More guides: how it works.
How do you handle music licensing and Content ID?
Music is part of the edit: we source and license tracks for your video from royalty-free or licensed libraries, so posts don't get muted, flagged or hit with a copyright claim on YouTube, Instagram or TikTok. Prefer your own music? Send the licensed tracks or name your library in the brief. For short-form we can also sync to a trending track you specify.
More in YouTube music licensing and Content ID, explained and our YouTube copyright statistics.
How do I send you my footage, including big files?
Upload your raw files through the intake on our platform, or paste a Google Drive, Dropbox or Frame.io link. For big shoots a shared folder link beats uploading file by file: label folders by shoot date and camera, include separate audio, and send everything at once, because turnaround starts when your files land.
Final files come back through the platform, with Google Drive on request. What to include: the free video editing brief template.
Do you use AI to edit videos?
Mark Santos runs every project, and every delivery comes from him. We use AI-assisted tools where they save time, such as captions, but what makes an edit work is decided for your audience, not by an auto-edit button: which moments stay, the hook, the pacing and the story.
For short-form, see human-picked moments vs AI clippers.
How soon can you start, and do you have capacity?
Submit your project and you get an instant quote; we confirm the timeline within one business day. Work starts when your files land, and the first cut lands within 5–7 business days. Monthly clients get a fixed delivery cadence; the Scale plan adds a priority queue.
Standalone rush depends on capacity that week, and we say so before you pay. See turnaround and rush delivery.
How many revisions are included?
Every deliverable includes 3 revision rounds within the agreed scope, set out in your project Order. Material scope changes (new footage, a restructured deliverable, additional use cases) are quoted as additional work. Each round turns around in 24–72 hours, usually faster, and if a first cut misses the agreed scope, we make it right until it meets it, as the terms set out.
Notes that get fixed the first time: how to give video revision notes.
Are captions included?
Captions are part of the standard deliverable on our short-form and talking-head edits: styled captions burned in, with a separate SRT or VTT caption file as a paid add-on. For other formats, say what you need in the brief (burned-in, SRT or VTT) and it is scoped into your quote. Translated subtitles run through our Content Localization service: English, Spanish and Portuguese are reviewed directly, other languages with AI-assisted QA or an outside native reviewer.
Why they matter: our video captions statistics. Translation: Content Localization.
Who actually edits my video?
You work directly with Mark Santos, whose studio has delivered 8,000+ projects since 2021, and your project is covered by NDA.
More about Mark; confidentiality details are on trust & security.
Can I try you on a test edit first?
Start with one real project. You can order a single one-off edit of your own footage, with no monthly commitment, and judge it before anything ongoing. It gets the same fixed quote, revision rounds and direct line to Mark as any project, and if the first cut misses the agreed scope, we make it right until it meets it. Good fit? Move to a monthly plan on the same style sheet.
How ongoing work runs: monthly video editing plans.
Frequently asked.
Anything else? Message Mark for a written reply within one business day.
A paragraph + 2–3 reference videos is usually enough. The platform's intake form walks you through the rest. Reference videos matter most — they communicate pacing, tone, and energy faster than any document.
It's rare — we ask enough questions upfront to be fully aligned before starting. If something does come back off-direction, we adjust through the standard revision rounds (3 included). Genuine direction resets are treated as a new project, with a new intake and quote.
We offer expedited turnaround as a paid add-on at checkout, quoted upfront, depending on what your project actually needs. Tell us your deadline and we'll tell you what's possible before you pay.
Yes. Every project runs through Mark, and your style and recurring assets go into a style sheet — your second project with us will already feel more "yours" than your first.
Editing: Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro, CapCut. Delivery: our platform with a built-in video reviewer (Google Drive on request). Communication: platform, email, WhatsApp, or iMessage. We can adapt to Slack or Frame.io if your team already uses them, but it's not the default.
5–7 business days from when your files land. Expedited delivery is available as a paid add-on at checkout, quoted upfront.
No. You get the final exports (MP4/MOV/JPG/PNG); video project files (Premiere / AE / DaVinci / FCP) aren't handed over. Layered design files are available as a paid add-on, requested before the project starts. We retain source files for 24 months on our end, so revisions later are always possible.
Through the platform by default — it has built-in messaging, file sharing, and a video reviewer. We also support email, WhatsApp, and iMessage. Slack only if you specifically request it.
Ready to start?
Submit your project on the platform, get an instant quote, and have your first delivery in 5–7 business days. Editing every month? See how a month works on a plan.
- Founder-led US company
- NDAs by default
- Stripe & PayPal payments
- Top Rated on Fiverr