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Contact Us

Contact Information

Business Sales

336.821.1965

Bill Pay, Technical & Customer Support

855.GO.LUMOS

Email Us

Fiber Construction Support

800.905.9017

Email us

Learn more about our construction process and get answers to common questions at lumosfiber.com/new-construction/

NORTH CAROLINA LOCATIONS

High Point

111 North Main St
High Point, NC 27260

Open 24/7

In-Person Payments: Drop Box Only

In-Person Equipment Return: Not offered at this location

855.GO.LUMOS

High Point

4100 Mendenhall Oaks Parkway
High Point, NC 27265

Monday through Friday
9am to 5pm

In-Person Payments: Not offered at this location

In-Person Equipment Return: Not offered at this location

336.886.3600

Thomasville

25 Salem St
Thomasville, NC 27360

Monday through Friday
9am to 5pm

In-Person Payments: Drop Box Only

In-Person Equipment Return: Bin available during business hours

844.934.0141

Randleman

153 South Main St
Randleman, NC 27317

Open 24/7

In-Person Payments: Drop Box Only

In-Person Equipment Return: Not offered at this location

855.GO.LUMOS

VIRGINIA LOCATIONS

Waynesboro VA

Retail Store
1 Lumos Plaza,
Waynesboro, VA 22980

Monday through Friday
9am to 5pm

In-Person Payments: Drop Box Only

In-Person Equipment Return: Bin available during business hours

540.946.7844

Daleville VA

Retail Store
1900 Roanoke Road,
Daleville, VA 24083

Monday through Friday
9am to 5pm

In-Person Payments: Drop Box Only

In-Person Equipment Return: Bin available during business hours

540.591.3592

Lynchburg VA

Retail Store
122 Cornerstone Street, Lynchburg, VA 24502

Monday through Friday
9am to 5pm

In-Person Payments: Not offered at this location

In-Person Equipment Return: Bin available during business hours

855.GO.LUMOS 

Covington VA

Retail Store
342 North Court Avenue,
Covington, VA 24426

Monday through Friday
9am to 5pm

In-Person Payments: Drop Box Only

In-Person Equipment Return: Bin available during business hours

540.965.6215

EQUIPMENT RETURN BY MAIL

To return Lumos equipment by mail, you need to initiate the return process by emailing broadband@lumos.net. Step-by-step instructions are as follows:

  1. Email for Return Authorization: Send an email to broadband@lumos.net to request a return and refund.
  2. Include Necessary Information: In your email, specify your order number and the items you wish to return.
  3. Receive Return Label: Once Lumos processes your return request, they will send you a return shipping label via email.
  4. Pack and Ship: Attach the provided label to your package and ship it back to Lumos.

How can we help?

For general questions, call us at 855.465.8667 or fill out the form below.

Contact Us