Training & Development

Most people are taught how to be high performers. But too few are taught how to perform in a team. And that’s a problem, because in most roles, you’re not an individual contributor. You’re part of a larger entity, working with others to build something. Yet, I see founders spend hours refining their product or systems,  But don't devote time to team development. At HomeServe, I approached team performance with purpose,  And it was one of the best decisions I made. Here are 7 tools I’ve used (and still use) to build high-performing teams,  Based on real lessons from building a £4.1bn business: 1️⃣ Start With Why (Simon Sinek) ↳ Before you focus on what or how...get clear on why. WHAT – The product you sell or the service you provide HOW – What makes you different WHY – Your deeper purpose or belief Every great team needs a reason to get out of bed in the morning. 2️⃣ The 70-20-10 Rule (McCall, Lombardo & Eichinger) ↳ How people actually learn on the job: 70% from challenging experiences 20% from coaching and mentoring 10% from formal training Most teams over-invest in training, and under-invest in real development. I'm amazed at how few founders or CEOs have a coach or mentor. 3️⃣ The Trust Triangle (Frances Frei, Harvard) ↳ Trust isn’t built with perks. It’s earned in three ways: Authenticity – Are you real? Logic – Do your decisions make sense? Empathy – Do you care? Without trust, you can’t build speed or loyalty. 4️⃣ The 5 Stages of Team Development (Tuckman Model) 1. Forming – Team gets together 2. Storming – Conflicts surface 3. Norming – Ground rules form 4. Performing – Results roll in 5. Adjourning – Project ends or evolves Don't panic during ‘storming’. It’s necessary friction. 5️⃣ The Johari Window (Luft & Ingham) ↳ Self-awareness is a team sport. Open – You know, they know Hidden – You know, they don’t Blind Spot – They know, you don’t Unknown – No one knows (yet) This helps surface feedback, build confidence, and avoid surprises. 6️⃣ The Energy/Impact Matrix (Inspired by McKinsey) ↳ Map every team member’s impact vs. energy. Use it to: Make smart hiring/firing decisions Spot burnout early Retain high performers High-performing teams don’t tolerate drift. 7️⃣ The RAPID Decision-Making Model (Bain & Company) ↳ High-performing teams make fast, clear decisions. Recommend – Suggest the course of action Agree – Those who must sign off Perform – Executes the decision Input – Provides relevant facts or opinions Decide – Final decision-maker This clears up delays, dropped balls, and blame. Building a great team is about building an environment where talent can actually thrive. I go deeper into team-building in my new book. Order it today: https://lnkd.in/eRYDKXdT ♻️ Repost if you believe team performance should be built, not assumed. And for more on how I scaled teams to build a £4.1bn business, Follow me Richard Harpin.

Evaluating reasoning models is non-trivial. But you can use a verifier to check if answers are actually correct. I just finished a new 35-page chapter of Build a Reasoning Model (From Scratch), which is all about building such a verifier from the ground up. Symbolic parsing, math equivalence, edge cases… this was quite the project. But it’s now submitted and will hopefully appear soon on Manning’s Early Access platform. This chapter also includes a recap of other popular evaluation methods (multiple-choice, leaderboards, and judges): 3.1 Understanding the main evaluation methods for LLMs 3.1.1 Evaluating answer-choice accuracy 3.1.2 Using verifiers to check answers 3.1.3 Comparing models using preferences and leaderboards 3.1.4 Judging responses with other LLMs 3.2 Building a math verifier 3.3 Loading a pre-trained model to generate text 3.4 Implementing a wrapper for easier text generation 3.5 Extracting the final answer box 3.6 Normalizing the extracted answer 3.7 Verifying mathematical equivalence 3.8 Grading answers 3.9 Loading the evaluation dataset 3.10 Evaluating the model The code and sneak peak are on GitHub: 📖 https://mng.bz/lZ5B 🔗 https://lnkd.in/g8_7WtRX

I was shadowing a coaching client in her leadership meeting when I watched this brilliant woman apologize six times in 30 minutes. 1. “Sorry, this might be off-topic, but..." 2. “I'm could be wrong, but what if we..." 3. “Sorry again, I know we're running short on time..." 4. “I don't want to step on anyone's toes, but..." 5. “This is just my opinion, but..." 6. “Sorry if I'm being too pushy..." Her ideas? They were game-changing. Every single one. Here's what I've learned after decades of coaching women leaders: Women are masterful at reading the room and keeping everyone comfortable. It's a superpower. But when we consistently prioritize others' comfort over our own voice, we rob ourselves, and our teams, of our full contribution. The alternative isn't to become aggressive or dismissive. It's to practice “gracious assertion": • Replace "Sorry to interrupt" with "I'd like to add to that" • Replace "This might be stupid, but..." with "Here's another perspective" • Replace "I hope this makes sense" with "Let me know what questions you have" • Replace "I don't want to step on toes" with "I have a different approach" • Replace "This is just my opinion" with "Based on my experience" • Replace "Sorry if I'm being pushy" with "I feel strongly about this because" But how do you know if you're hitting the right note? Ask yourself these three questions: • Am I stating my needs clearly while respecting others' perspectives? (Assertive) • Am I dismissing others' input or bulldozing through objections? (Aggressive) • Am I hinting at what I want instead of directly asking for it? (Passive-aggressive) You can be considerate AND confident. You can make space for others AND take up space yourself. Your comfort matters too. Your voice matters too. Your ideas matter too. And most importantly, YOU matter. @she.shines.inc #Womenleaders #Confidence #selfadvocacy

Most CEOs make million-dollar decisions using the same process they use to pick lunch. And that's exactly why 70% of strategic initiatives fail. Here's what I've noticed after watching hundreds of leaders in action: The average founder attacks problems like a firefighter. See problem → Rush to solution → Wonder why it keeps happening. But the best CEOs? They're more like detectives. They know that the first solution is rarely the right solution. The obvious answer is usually incomplete. And moving fast without thinking costs more time than thinking first. I learned this the hard way. Years ago, our sales were tanking. My gut said "hire more salespeople." Seemed obvious. More people = more sales, right? Wrong. When I finally slowed down to really examine the problem, I discovered our pricing was confusing customers. Our best prospects were ghosting us after demos. The fix? A simple pricing calculator on our website. Cost: $500 and one afternoon. Result: 40% increase in close rate. The expensive hiring spree I almost launched? Would've made things worse. Here's what separates strategic thinkers from reactive leaders: 1/ They question before they answer. What's really broken here? What are we not seeing? 2/ They zoom out before they zoom in. How does this connect to everything else? What's the real impact? 3/ They explore before they execute. What are ALL our options? What haven't we tried? 4/ They test before they invest. Can we try this small first? What would prove this works? 5/ They align before they advance. Is everyone clear on the why? Do we all see the same target? The ironic part? This "slower" approach is actually faster. Because you solve the right problem. Once. Instead of the wrong problem. Over and over. Strategic thinking isn't about being smarter. It's about having a better process. One that turns your biggest challenges into your biggest advantages. What expensive mistake could better thinking have helped you avoid? P.S. Want a PDF of my Strategic Thinking Wheel? Get it free: https://lnkd.in/dBGUrp9q ♻️ Repost to help a CEO in your network. Follow Eric Partaker for more strategy insights. — 📢 Want to lead like a world-class CEO? Join my FREE TRAINING: "How to Work with Your Board to Accelerate Your Company’s Growth" Thu Jul 10th, 12 noon Eastern / 5pm UK time https://lnkd.in/dA8ywuY4 📌 The CEO Accelerator starts July 23rd. 20+ Founders & CEOs have already enrolled. Learn more and apply: https://lnkd.in/d3gW4JPH

It takes one minute to damage a career you spent 30 years building. Because success isn’t about skill or intelligence. It’s about emotional regulation. Exercising restraint instead of: → Engaging in a heated debate with a client. → Exchanging a sharp word with a colleague. → Sending an angry email in the heat of the moment. The second you lose control, you’ve lost. Emotional regulation is the biggest marker of career success. The good news is it’s a muscle you can build. Here's how: 1. Know Your Triggers → Identify what sets you off. → Do you feel threatened when criticised? → Awareness is the first step to control. 2. Hit Pause → Before reacting, ask yourself: What are the consequences of my move? → Regret minimisation is critical. 3. Reframe the Experience → What else could this mean? → Maybe the person was having a bad day. → Chose an interpretation that serves you. 4. Create a Delay on Emails Sent → Set a 10-minute delay on all outgoing emails. → This in and of itself could save your career. 5. Breathe → When emotions rise, take three slow breaths. → It signals your nervous system to reset. → Simple, but powerful. 6. Speak With Emotional Intelligence → Once you’re ready to respond, choose your words carefully. → Ask: How can I create the right outcome in a calm way? Remember: → If you choose restraint, you win. → If you reframe, you grow. And every time you stay in control, you keep your power. How important do you think emotional regulation is for career success? ---- ☀️Follow Deena Priest for career, leadership and personal development insights.

After spending three decades in the aerospace industry, I’ve seen firsthand how crucial it is for different sectors to learn from each other. We no longer can afford to stay stuck in our own bubbles. Take the aerospace industry, for example. They’ve been looking at how car manufacturers automate their factories to improve their own processes. And those racing teams? Their ability to prototype quickly and develop at a breakneck pace is something we can all learn from to speed up our product development. It’s all about breaking down those silos and embracing new ideas from wherever we can find them. When I was leading the Scorpion Jet program, our rapid development – less than two years to develop a new aircraft – caught the attention of a company known for razors and electric shavers. They reached out to us, intrigued by our ability to iterate so quickly, telling me "you developed a new jet faster than we can develop new razors..." They wanted to learn how we managed to streamline our processes. It was quite an unexpected and fascinating experience that underscored the value of looking beyond one’s own industry can lead to significant improvements and efficiencies, even in fields as seemingly unrelated as aerospace and consumer electronics. In today’s fast-paced world, it’s more important than ever for industries to break out of their silos and look to other sectors for fresh ideas and processes. This kind of cross-industry learning not only fosters innovation but also helps stay competitive in a rapidly changing market. For instance, the aerospace industry has been taking cues from car manufacturers to improve factory automation. And the automotive companies are adopting aerospace processes for systems engineering. Meanwhile, both sectors are picking up tips from tech giants like Apple and Google to boost their electronics and software development. And at Siemens, we partner with racing teams. Why? Because their knack for rapid prototyping and fast-paced development is something we can all learn from to speed up our product development cycles. This cross-pollination of ideas is crucial as industries evolve and integrate more advanced technologies. By exploring best practices from other industries, companies can find innovative new ways to improve their processes and products. After all, how can someone think outside the box, if they are only looking in the box? If you are interested in learning more, I suggest checking out this article by my colleagues Todd Tuthill and Nand Kochhar where they take a closer look at how cross-industry learning are key to developing advanced air mobility solutions. https://lnkd.in/dK3U6pJf

💎 Accessibility For Designers Checklist (PDF: https://lnkd.in/e9Z2G2kF), a practical set of cards on WCAG accessibility guidelines, from accessible color, typography, animations, media, layout and development — to kick-off accessibility conversations early on. Kindly put together by Geri Reid. WCAG for Designers Checklist, by Geri Reid Article: https://lnkd.in/ef8-Yy9E PDF: https://lnkd.in/e9Z2G2kF WCAG 2.2 Guidelines: https://lnkd.in/eYmzrNh7 Accessibility isn’t about compliance. It’s not about ticking off checkboxes. And it’s not about plugging in accessibility overlays or AI engines either. It’s about *designing* with a wide range of people in mind — from the very start, independent of their skills and preferences. In my experience, the most impactful way to embed accessibility in your work is to bring a handful of people with different needs early into design process and usability testing. It’s making these test sessions accessible to the entire team, and showing real impact of design and code on real people using a real product. Teams usually don’t get time to work on features which don’t have a clear business case. But no manager really wants to be seen publicly ignoring their prospect customers. Visualize accessibility to everyone on the team and try to make an argument about potential reach and potential income. Don’t ask for big commitments: embed accessibility in your work by default. Account for accessibility needs in your estimates. Create accessibility tickets and flag accessibility issues. Don’t mistake smiling and nodding for support — establish timelines, roles, specifics, objectives. And most importantly: measure the impact of your work by repeatedly conducting accessibility testing with real people. Build a strong before/after case to show the change that the team has enabled and contributed to, and celebrate small and big accessibility wins. It might not sound like much, but it can start changing the culture faster than you think. Useful resources: Giving A Damn About Accessibility, by Sheri Byrne-Haber (disabled) https://lnkd.in/eCeFutuJ Accessibility For Designers: Where Do I Start?, by Stéphanie Walter https://lnkd.in/ecG5qASY Web Accessibility In Plain Language (Free Book), by Charlie Triplett https://lnkd.in/e2AMAwyt Building Accessibility Research Practices, by Maya Alvarado https://lnkd.in/eq_3zSPJ How To Build A Strong Case For Accessibility, ↳ https://lnkd.in/ehGivAdY, by 🦞 Todd Libby ↳ https://lnkd.in/eC4jehMX, by Yichan Wang #ux #accessibility

It’s simple math 🧐 I use to think that motivation was the key to monumental success. Long story short, it’s not. It’s about the little things you do every day that will take you from reasonable to slightly unreasonable to completely unreasonable progress. Your future is not defined by how motivated you are, but by your daily routines and systems. I believe in this so much that we named our company Butterfly 3ffect to reflect the value of incremental gains. we believe that that’s how the best people and brands grow. Here’s how you grow the small way: 1. Start by setting achievable goals, like reading one chapter of a book each day or going for a short walk 2. Practice gratitude by writing down three things you're thankful for every night before bed 3. Engage in daily self-reflection, even if it's just for a few minutes, to assess your thoughts and actions 4. Incorporate small acts of kindness into your daily routine, like holding the door for someone or offering a genuine compliment 5. Learn something new every day, whether it's a fun fact, a new word, or a new skill 6. Prioritise self-care by getting enough sleep, staying hydrated, and taking breaks when needed 7. Surround yourself with positive influences, whether it's uplifting books, supportive friends, or inspiring podcasts 8. Embrace failure as a learning opportunity and a stepping stone to growth 9. Stay consistent and patient, knowing that small progress over time adds up to significant improvement 10. Celebrate your achievements, no matter how small, to stay motivated and encouraged along the way.

You’ve probably heard of the term “Circle of Influence.” But did you know there’s also a “Circle of Control” and a “Circle of Concern?” If you want to be successful, it is essential to understand all three. Stephen Covey has helped us with a lot of insightful ideas, concepts and models. One of them is the Circle of Influence Model, also known as the CIA model along the three main actions resulting from it: Control, Influence, Accept. It distinguish three types of issues or worries that you may have and that ask for a different response: The Circle of CONTROL → Control Key question: is it in my control? Description: the factors that are directly within your control. They mainly concern you personally, and you (and often only you) can change them.  Examples: thoughts, behaviors, mindset, actions, skills, mistakes Response: direct most of your time and energy to these factors, this will minimize feelings of overwhelm and makes you feel in control. The Circle of INFLUENCE → Influence Key question: if it’s not in my control, can I exert influence in it? Description: factors involving other people or situations that you can interact with but that you can only partially affect.  Examples: relationships, commitments, job, roles, positions Response: focus on those factors that you have most influence on and accept the factors on which your influence is limited. The Circle of CONCERNS → Accept Key question: If I can’t control or influence it, can I accept it? Description: the factors outside your control. They affect you and they may concern you, but you can’t do something about them.  Examples: weather, economy, war, legislation, virus outbreak Response: let go and accept that you can not directly do something about them. Focus on what you can influence and control. The categories are not fixed and they depend on your position. What is merely in the Circle of Concern of most people, such as the economy for example, is in the Circle of Influence of politicians. This means that the Three Circles of Influence look different for every individual person. But exactly that makes it such a powerful model. Because you can immediately apply it to yourself, or to your team or organization. One way to do this smartly is to make an inventory of all issues and topics you are currently concerned about; that you worry about and keep your head busy. Once you have the list you can then categorize them in the three categories and follow the brief recommendations given above.  The main effect this should have is that you feel more in control and spend your time more effectively on those factors where you can actually make a difference. Do you spend your time and energy on the right factors? → Join my community and subscribe to my Soulful Strategy newsletter here: https://lnkd.in/e_ytzAgU #decisionmaking #changemanagement #growthmindset

>> Can We Trust What We See? The Future of AI-Generated Content 🤖✨ In a world where AI can generate lifelike videos of public figures—like President Biden and former President Trump portrayed as friends—how do we determine what's real? AI is reshaping our perception of reality, making it crucial to develop new skills in digital literacy and critical thinking. Here’s how you can spot AI-generated content: 🔍 Look for Visual Oddities: AI may struggle with fine details like inconsistent lighting, odd reflections, or unnatural facial expressions. 🎙 Analyze Speech Patterns: Voice generation often lacks natural rhythm, emotion, or pauses, making speech sound overly smooth or robotic. 📑 Verify Sources: Trust reputable sources and cross-check content across multiple reliable platforms. If something seems too sensational, dig deeper. 📱 Use AI Detection Tools: Tools like Deepware Scanner and Sensity can help identify AI-manipulated media by analyzing pixel inconsistencies and metadata. 💡 Check for Missing Background Details: AI might blur or simplify backgrounds and may miss subtle context cues in a scene. This isn’t just technology for entertainment—it has the power to impact public opinion, security, and even democracy. As we move forward, digital literacy will be essential. Question: As AI blurs the line between reality and illusion, how can we ensure we’re building a future where technology enhances trust rather than erodes it? ---- 👉 Found this helpful? Share it! ♻️ Don’t miss out! For exclusive AI and tech insights trusted by over 365,000 professionals at Microsoft, Google, Amazon, and beyond—subscribe to my free newsletter for cutting-edge strategies to keep you ahead in AI. 🔗 Subscribe now: https://lnkd.in/eFNvmcYa 🚀 Leverage AI, boost your career, and master the future with 80+ bestselling AI eBooks. 🔗 Get your eBooks here: https://lnkd.in/emSWFxrN 👉 Love my content? ☑ Follow me Dr. Joerg Storm ☑ Hit the 🔔 on my profile for instant updates!