Recognizing Employee Contributions

If you’ve ever tried to appreciate someone at work, but it didn’t land the way you intended, you’re not alone. Dr. Gary Chapman found that, just like love languages, we each have appreciation languages, the way we feel valued and seen at work. And when the language we give doesn’t match the language someone receives, it can feel like our effort "missed," even if our intention was heartfelt. Before we dive in, do this with me: Write down the 5 people you interact with most: manager, teammates, direct reports, clients, or collaborators. We’re going to profile them. There are five appreciation languages, and each requires a different expression strategy: 1. Quality Time This isn’t “we were in meetings together.” This is focused, uninterrupted, one-on-one time. Quality-time coworkers feel appreciated when they truly connect, not in group settings, rushed chats, or quick “You good?” check-ins. Ways to appreciate them: • Dedicated 1:1s, not “tacked on at the end” • Learning or planning time together (book clubs, brainstorms, challenges) • Team retreats or shared experiences • Bonus: You can gift them time. For example, “Head out early and take tonight for yourself.” 2. Gifts Not “expensive,” but thoughtful. They love meaningful, personal, “this made me think of you” tokens. This could be: • Their favorite snack • A tiny trip souvenir • A funny desk trinket • Holiday / birthday surprises • Small “inside-joke” objects Spot them: Their desk or shelves are filled with keepsakes they never throw away. 3. Physical Touch (tricky at work, but still real) These people feel reassurance and warmth through appropriate physical contact. Because workplaces are now hybrid or virtual, we must adapt: Ways to appreciate appropriately: • Begin & end meetings with handshakes or high-fives • Supportive shoulder pats (only if welcome) • Eye contact • Consider “indirect touch gifts”: massage chair day, spa / pedicure gift vouchers 4. Acts of Service (my personal #1) These people show and feel appreciation through helping, finishing, anticipating, and removing friction. “I handled that for you” = emotional gold. Ways to appreciate them: • Take tasks off their plate • Handle details before they ask • Send updates proactively • Mental acts of service count too (“I’ve been thinking ahead on next month. Here are three ideas”) 5. Words of Affirmation They need to hear or read it. “Good work” is fine, but specific praise is what nourishes them. Ways to appreciate them: • Verbal praise (1:1 or group) • Thoughtful emails or Slack messages • Public recognition • LinkedIn recommendations • End-of-call acknowledgements: “I love working with you. This was great.”

Only 19% of employees say they’re recognized regularly. Yet those who are become 9x more likely to feel they belong. That gap says a lot. Not about programs or policies. About moments we might be missing. Researchers Jean-Pierre Brun and Ninon Dugas found something that stuck with me: Recognition isn’t just about celebrating wins. It runs deeper than that. There are 4 ways I’ve seen people feel truly noticed: 🧑 The person → Ask about their life, not just their deadlines. 💪 The effort → Acknowledge the late nights before you know if it worked. 🔄 The process → Notice how they think, not just what they produce. 🏆 The results → Celebrate the finish line when they cross it. Most of us tend to wait for that last one. But the first three are often where trust gets built. In the ordinary moments. The unglamorous work. The things that happen when no one’s watching. Recognition just has to feel real. And there’s no single right way to do this. Maybe for you it’s a quick message after a  tough meeting. Maybe it’s remembering what someone shared  last week. Maybe it’s just pausing long enough to say thank you. However you show up for your people, it counts. Start where you are. Start small. Then let your people tell you what they need. ♻️ If this resonates, repost for your network. 📌 Follow Amy Gibson for more leadership insights. (19%, 9x Stat Source: Achievers 2025 State of Recognition Report)

Ever wonder why bonuses, perks, and praise still don’t keep your team motivated? You’re not imagining it. The brain doesn’t work the way old incentive models assume. In my latest article for The European Business Review, I explore the neuroscience of motivation—and why carrots and sticks often fail. Here’s what the research shows: - Dopamine spikes in anticipation of meaningful outcomes, not just rewards - Coaching conversations that connect to identity build lasting engagement - Leaders shape motivation through what they spotlight and celebrate - Purpose and autonomy consistently outperform paycheques in tough times - Downtime isn’t wasted, it’s where meaning and motivation are wired in Motivation isn’t about pushing harder. It’s about creating the right conditions for brains to thrive. If your team is facing pressure and complexity, the solution isn’t more perks. It’s smarter leadership. Curious how to build brain-aligned motivation into your culture? You can read the full article or reach out. We’d love to help you put the science into action, link in comments. #Leadership #Motivation #NeuroscienceAtWork #OrganisationalPerformance #MakeYourBrainWork 

69% of employees say they’d work harder if their efforts were better recognised. Yet, how many managers actually see their people? Last week, I met an old teammate and was reminded of a project that went south and how he helped get it back on track. And he said- Boss, you never recognised that effort. I felt a knot in my stomach and said… I’m sorry. I used to be the “quiet first-time manager”. The one who nodded in meetings assumed people knew I appreciated them. Now I have realised: recognition isn’t optional. It’s oxygen. Here’s what actually boosts morale, and what I wish I’d known as a first-time manager: 1) 𝐍𝐚𝐦𝐞 𝐢𝐭, 𝐝𝐨𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐧𝐨𝐝 𝐢𝐭. ↳ Call out the specific action, not just “great work.” 2) 𝐂𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐞 𝐬𝐦𝐚𝐥𝐥 𝐰𝐢𝐧𝐬 𝐥𝐨𝐮𝐝𝐥𝐲. ↳ A tiny success is the building block of confidence. 3) 𝐏𝐞𝐞𝐫-𝐭𝐨-𝐩𝐞𝐞𝐫 𝐚𝐩𝐩𝐥𝐚𝐮𝐬𝐞. ↳ Let teammates recognise each other, magic happens. 4) 𝐖𝐫𝐢𝐭𝐞 𝐢𝐭 𝐝𝐨𝐰𝐧. ↳ An email or note lasts longer than a fleeting verbal compliment. 5) 𝐌𝐚𝐤𝐞 𝐢𝐭 𝐭𝐢𝐦𝐞𝐥𝐲. ↳ Praise delayed is praise denied. 6) 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐢𝐭 𝐭𝐨 𝐩𝐮𝐫𝐩𝐨𝐬𝐞. ↳ Show why the effort matters, not just that it matters. 7) 𝐀𝐬𝐤 𝐭𝐡𝐞𝐦 𝐰𝐡𝐚𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. ↳ Recognition is personal; find their language. Yes, I sometimes forget all of these things, but I am more cautious now. 💡 The truth: It’s about feeling seen. So today, pause. Notice. Say it. Acknowledge. It costs nothing, but it might just change everything. Watch someone’s face light up. ---------------- Have a Joyful Weekend Thanks, Jayant

𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐈𝐬 𝐍𝐎𝐓 𝐚 𝐍𝐢𝐜𝐞-𝐭𝐨-𝐇𝐚𝐯𝐞 Many leaders still think of recognition as a soft, optional thing. A “nice-to-have” once the real work is done. But here’s the truth: Recognition is a 𝗱𝗿𝗶𝘃𝗲𝗿 𝗼𝗳 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲.   And a 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗹𝗲𝘃𝗲𝗿.     And a 𝗰𝘂𝗹𝘁𝘂𝗿𝗲-𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘁𝗼𝗼𝗹. When people consistently do good work and it goes unnoticed, this is what happens: They disengage They stop going the extra mile Or worse — they leave Not because they need praise. But because they need to know 𝐭𝐡𝐞𝐢𝐫 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. And they need to know what they should keep doing to perform even more. 💡 What gets recognised gets repeated. What gets ignored disappears. 𝐒𝐨 𝐡𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐝𝐨 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐰𝐞𝐥𝐥? ✅ 𝗕𝗲 𝘁𝗶𝗺𝗲𝗹𝘆 Recognition delayed is recognition forgotten and denied. Don’t wait for the performance review: Say it when you see it! ✅ 𝗕𝗲 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 “Great job” is nice, but “The way you led that unhappy client call with calm and clarity was very professional and effective” is meaningful. And it will encourage them to do the same, again and again. ✅ 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘀𝗲 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝘂𝗿𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 Especially when effort was high and results were impacted by external factors. People need to feel seen for HOW they showed up, not just what they delivered. ✅ 𝗠𝗮𝗸𝗲 𝗶𝘁 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰, 𝗻𝗼𝘁 𝗮 𝗰𝗵𝗲𝗰𝗸-𝘁𝗵𝗲-𝗯𝗼𝘅 𝗲𝘅𝗲𝗿𝗰𝗶𝘀𝗲 Recognition only works if it’s sincere. Trying to “spread it evenly” so everyone gets their turn (like in those dreaded employee of the month awards) doesn’t make it fair. It makes it meaningless! People don’t want recognition for the sake of it. They want to feel seen — for something real, something they genuinely did well. Want to build a culture where people care? Start by showing them that 𝘆𝗼𝘂 𝗰𝗮𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝗱𝗼! #PeopleStrategy #LeadershipTips #Recognition #PeopleDevelopment #Startups #ScalingTeams #CultureMatters

Reading Drive by Daniel H. Pink made me reflect regarding true motivation, which stems from autonomy, mastery, and purpose—not just external rewards. In 1949, Harry Harlow conducted a groundbreaking experiment with rhesus monkeys that reshaped our understanding of motivation. Presented with a mechanical puzzle, the monkeys engaged eagerly—solving it not for food or rewards, but for the sheer satisfaction of the task itself. Astonishingly, when Harlow introduced raisins as an external reward, their performance declined. The lesson? Intrinsic motivation—the drive to act for its own sake—can be disrupted by extrinsic incentives. Fast forward to today: many organizations still operate on the standard assumption that motivation hinges on external rewards like bonuses, promotions, or recognition. While these tactics may spark short-term gains, research—including Harlow’s work and later studies by Edward Deci and Richard Ryan—shows they often fail to sustain long-term engagement. Worse, they can undermine the natural desire to explore, learn, and master challenges. Yet, this extrinsic-heavy approach dominates corporate playbooks, rooted more in tradition than evidence. What does this mean for leadership? It’s time to rethink how we inspire performance. Leaders must move beyond the carrot-and-stick model and build environments that nurture intrinsic motivation. Here’s how: Empower Autonomy: Give people the freedom to shape how they work. When individuals feel trusted to take ownership, creativity and commitment soar. Support Mastery: Offer opportunities for skill growth and meaningful challenges. People thrive when they can see their progress and stretch their abilities. Connect to Purpose: Link daily tasks to a larger mission. A sense of meaning fuels passion and persistence. Rethink Rewards: Use extrinsic incentives sparingly—to celebrate, not dictate. Ensure they enhance, rather than replace, the joy of the work itself. The implication is clear: leaders who prioritize intrinsic motivation can unlock a culture where performance is driven by curiosity, pride, and purpose—not just the next paycheck. #Leadership #Motivation #IntrinsicMotivation #OrganizationalCulture

If you want stronger fundraising results this year, start with how you recognize your team. Research shows when employees feel valued, it leads to increased motivation, performance, and retention. In one of my favorite studies, fundraisers who received personal thanks from their manager increased their outreach by 50%. In advancement, recognition leads directly to increased fundraising outcomes. The good news: Recognizing your team doesn’t require extraordinary expense or effort—but it does require intentionality. Here are 15 ways you can put this into practice with your team: 1. Send a handwritten thank you note to your team member. 2. Acknowledge your team member’s accomplishments at an all-staff meeting. 3. Don’t miss the moment, such as after a meeting or presentation, to recognize what a team member did well and how it helps the organization. 4. Ask a senior academic leader (President, Dean, Provost, etc.) or advancement VP to personally thank a team member. 5. Start a team meeting by asking team members to acknowledge someone else on the team who helped them recently. 6. Extend access by inviting a team member to attend a strategy meeting or board meeting—a seat at the table they might not otherwise have access to. 7. Nominate your team member to lead or participate in a cross-functional committee that advances an important initiative for the organization. 8. Make a meaningful introduction to a trusted mentor in your network. 9. Create clarity on growth within your organization through a career pathways document. 10. Include learning and development goals as part of the performance evaluation process, not just fundraising metrics. 11. Acknowledge work anniversaries with university swag or a balloon at their desk. 12. Build a ritual to celebrate as a team when fundraisers close an aspirational gift. 13. Surprise a team member by sending a $5 Venmo for coffee to cheer them on when they’re en route to an early morning donor meeting or speaking at a conference. 14. Set up a thread (text/email/Slack) to celebrate your team’s Win of the Day (WOTD) where they can chime in with their progress and work wins. 15. Before you move on to the new fiscal year where the efforts start all over again, celebrate your team’s progress and accomplishments for the year. One of my favorite work memories was dreaming up and implementing a New Year’s Eve party (with party hats and confetti) in June to honor all of the work that went into a successful fundraising year. You don’t need to do all 15 at once. Start somewhere. Recognition builds connection, community, and culture in your advancement organization. What’s one of your favorite ways to recognize your team members?

Can small gestures of #recognition transform employee morale? A simple "thank you" takes seconds to give but can reshape an employee's entire work experience. In high-pressure environments like logistics, where margins are tight and deadlines tighter, recognition isn't just nice, it's necessary. Some findings that support this: - Employees who feel recognized are 5x more likely to stay with their organization (Gallup) - Teams with strong recognition cultures see 31% lower voluntary turnover (Workhuman) - 69% of employees say they'd work harder if their efforts were better appreciated (O.C. Tanner) In logistics operations, recognition has measurable #operational #impacts: ➡️ For drivers: Spot bonuses for perfect safety records reduce preventable accidents by up to 27% ➡️ In warehouses: Public recognition of efficiency leaders improves average pick rates by 12% ➡️ Across teams: Peer-to-peer recognition programs decrease interdepartmental friction by 41% The most effective recognition follows three principles: 1️⃣ #Specificity: "Your creative routing solution saved 14 hours last week" lands better than "Good job" 2️⃣ #Timeliness: Recognition within 48 hours of the action has 3x the impact 3️⃣ #Authenticity: Scripted praise feels hollow; personalized notes show real appreciation The ROI is clear: Companies that excel at recognition are 12x more likely to have strong business outcomes. In an industry where every minute and dollar counts, that's not soft, it's strategic. #EmployeeEngagement #Leadership

You tell your team, "Good job." But they don't seem motivated. You celebrate wins in meetings. But engagement is still low. Here's why: Generic appreciation doesn't land. Your team can tell when it's not genuine. ━━━━━━━━━━━━━━━━ 𝗧𝗵𝗲 𝗧𝗲𝗮𝗺 𝗔𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸: 𝗧𝘆𝗽𝗲 𝟭: 𝗣𝘂𝗯𝗹𝗶𝗰 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 Acknowledge their work in front of others. Not just "Great job." Be specific. "𝘔𝘪𝘵𝘤𝘩𝘦𝘭𝘭 𝘭𝘦𝘥 𝘵𝘩𝘦 𝘤𝘭𝘪𝘦𝘯𝘵 𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘭𝘢𝘴𝘵 𝘸𝘦𝘦𝘬, 𝘢𝘯𝘥 𝘩𝘦𝘳 𝘱𝘳𝘦𝘱 𝘸𝘰𝘳𝘬 𝘮𝘢𝘥𝘦 𝘢𝘭𝘭 𝘵𝘩𝘦 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘤𝘦. 𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶." When to use it: For achievements that impacted the team or company. 𝗧𝘆𝗽𝗲 𝟮: 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗧𝗵𝗮𝗻𝗸𝘀 Pull them aside. One-on-one. "𝘐 𝘯𝘰𝘵𝘪𝘤𝘦𝘥 𝘩𝘰𝘸 𝘺𝘰𝘶 𝘩𝘢𝘯𝘥𝘭𝘦𝘥 𝘵𝘩𝘢𝘵 𝘴𝘪𝘵𝘶𝘢𝘵𝘪𝘰𝘯. 𝘛𝘩𝘢𝘵 𝘵𝘰𝘰𝘬 𝘴𝘬𝘪𝘭𝘭. 𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶." When to use it: For quiet contributions that might go unnoticed. 𝗧𝘆𝗽𝗲 𝟯: 𝗚𝗿𝗼𝘄𝘁𝗵 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 Show you value them by investing in their growth. "𝘐 𝘸𝘢𝘯𝘵 𝘺𝘰𝘶 𝘵𝘰 𝘭𝘦𝘢𝘥 𝘵𝘩𝘪𝘴 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘐 𝘴𝘦𝘦 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘱𝘰𝘵𝘦𝘯𝘵𝘪𝘢𝘭 𝘪𝘯 𝘺𝘰𝘶." When to use it: When someone is ready for more responsibility. 𝗧𝘆𝗽𝗲 𝟰: 𝗧𝗮𝗻𝗴𝗶𝗯𝗹𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Ask: "𝘞𝘩𝘢𝘵 𝘸𝘰𝘶𝘭𝘥 𝘮𝘢𝘬𝘦 𝘺𝘰𝘶𝘳 𝘫𝘰𝘣 𝘦𝘢𝘴𝘪𝘦𝘳?" Then do it. Time off. Resources. Flexibility. When to use it: When someone is carrying a heavy load. When appreciation is specific, personal, and meaningful, people feel valued. Not just recognized. 𝗪𝗵𝗶𝗰𝗵 𝘁𝘆𝗽𝗲 𝗼𝗳 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗱𝗼𝗲𝘀 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗻𝗲𝗲𝗱 𝗺𝗼𝘀𝘁 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄? #LeadWithSimmone #Motivation #EmployeeEngagement #GenuineAppreciation #TeamAchievement #IndividualRecognition #GrowthOpportunities #SupportiveLeadership

It’s Customer Service Week- A fabulous time to show EXTRA appreciation to employees, partners, and customers. Use this week to slow down and make appreciation personal. Skip the email. Grab a pen. Write thank-you notes because real appreciation, shown with ink, time, and heart, builds loyalty no marketing campaign ever could. Why send handwritten notes? ✔️They demonstrate effort; your time says “you matter.” ✔️They break through digital noise in a way email never will. ✔️They strengthen relationships across every level of the business. ✔️They set the tone for a culture of appreciation and trust. 🚫But don’t stop on Friday. Gratitude doesn’t have an expiration date. Here’s how you can keep CX momentum going: 1️⃣ Create an “Appreciation in Action” program. Make it part of leadership KPIs. Each executive commits to writing at least five handwritten notes per week (to employees, partners, and customers) recognizing specific contributions and measurable impact. 2️⃣ Incorporate recognition into your communication rhythm. Start quarterly business reviews and leadership meetings by spotlighting people who improved customer or employee experiences. Tie recognition directly to impact. 3️⃣ Empower managers to personalize appreciation. Provide branded stationery or digital templates for handwritten notes and encourage them to send at least 10 each month. This scales gratitude across teams and regions while keeping it authentic. Remember: appreciation is as critical to success as innovation and revenue growth because without people, neither happens. It fuels engagement, strengthens loyalty, and builds the kind of culture people don’t want to leave. #CustomerServiceWeek #Leadership #DoingCXRight #EmployeeExperience