CGS Immersive’s cover photo
CGS Immersive

CGS Immersive

Technology, Information and Internet

Make Tomorrow Work

About us

Transformation isn’t a buzzword — it’s our blueprint. CGS Immersive helps forward-thinking companies reimagine workforce learning as a true growth engine. We combine strategy, immersive technology, and tailored content to drive performance from onboarding to leadership. -Your goals, our roadmap: We build solutions aligned to business outcomes—compliance, culture, upskilling, customer experience ,and more. Every engagement is co-created for real impact—moving teams beyond memorization to mastery and real behavior change. -Roleplay, practice, and readiness: Our Cicero platform integrates lifelike, unscripted roleplay, 24/7 AI coaching, adaptive assessments, mixed reality, and kiosk experiences. Teams sharpen skills for every challenge, from sales to compliance interviews to high-stakes field scenarios, with instant, actionable feedback. -Tech that powers real work: With TeamworkAR, learning is truly on the job—digital twins, step-by-step immersive instructions, collaboration tools, and contextual expertise make growth continuous and trackable, right in the flow of work. -Proof, not promises: Our clients achieve 53% faster onboarding, an average of $5M+ in annual savings, 15–17% sales uplift, and up to a 94% boost in employee confidence. Dashboards show measurable gains in engagement, retention, compliance, and KPIs that matter at every level. -Trust, insights, and security: Enterprise-grade security, seamless analytics, and deep integration come standard—giving leaders real-time visibility from the frontline to the executive team. Trusted by industry leaders like Microsoft, Medtronic, McDonald’s, Maersk, and more, CGS Immersive are the architects for learning’s next chapter. If you’re building for tomorrow — let’s get to work. www.cgsimmersive.com

Website
https://cgsimmersive.com/
Industry
Technology, Information and Internet
Company size
5,001-10,000 employees
Specialties
Augmented Reality, Artificial Intelligence, Machine Learning, Extended Reality, EdTech, Mixed Reality, Virtual Reality, Enterprise Learning, and Custom Content Development

Updates

  • One year in, Cicero – Lifelike roleplay for any workplace interaction is already reshaping how teams build readiness. From roleplay to full feedback loops, organizations are using Cicero to help teams practice critical moments, improve faster, and perform with more confidence. See how it’s evolved: https://lnkd.in/eW4mUUDT

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    Happy birthday to Cicero – Lifelike roleplay for any workplace interaction! From the launch of an award-winning roleplay application to the rollout of a unified AI workforce development ecosystem, Cicero Platform, in 12 months. See how Cicero is evolving: https://lnkd.in/eW4mUUDT One year ago, we introduced Cicero as an AI/XR roleplay application to help organizations teach teams to master the unexpected. Cicero is a runaway hit, with people across industries practicing the conversations that matter most before they engage in them on the job. Cicero Platform is a unified AI ecosystem for hiring, learning, coaching, skills assessment, XR collaboration, and frontline readiness. These capabilities come together in one governed environment to safely prepare people for real-world decisions at scale. Milestones from Cicero’s year one: • Launched roleplaying capability with global enterprise customers using it to train sales teams, leaders, and frontline staff on complex, high-stakes scenarios. • Expanded from the AI roleplay application to a growing array of targeted applications that lift readiness across the employee lifecycle. Cicero Platform connects interviewing, adaptive learning, coaching, assessment, and immersive simulations in one integrated ecosystem where applications learn from shared data. • Awarded: a Silver The Stevie® Awards in the American Business Awards for Corporate Learning and Workforce Development, and recognition by Selling Power for innovation in sales training impact. • Cited: by analysts (including IDC) as part of the next wave of enterprise training, blending specialist AI, immersive simulation, and continuous coaching to close skills gaps and build future-ready workforces. • Delivered: measurable results for customers, including reductions in training costs, faster time-to-competence, and stronger knowledge retention and performance across critical roles. • Recognized: CGS Immersive was named to Fast Company's 2026 list of the World’s Most Innovative Companies, ranking No. 10 globally. What’s next? Cicero’s second year will focus on greater scale and depth, meaningful outcomes for more roles and industries, expanded hiring and development use cases, and tighter connections between hiring, onboarding, coaching, and frontline support. As ever, Cicero’s capabilities remain powered by specialist, enterprise-grade AI that is safe, secure, and easy to integrate with your existing HR systems. Thank you to our early customers, partners, and CGS Immersive teams around the world who have helped make Cicero’s first year hugely successful. This is just the beginning. Want to see what Cicero could look like inside your organization? Learn more at https://lnkd.in/eW4mUUDT to speak with our team. #FutureOfWork #AI #WorkforceDevelopment #DigitalTransformation

  • CGS Immersive is ranked 10 on Fast Company's 2026 list of the World’s Most Innovative Companies, recognized for reshaping how global organizations hire, train, and develop their workforces. We help organizations stop hoping people will “rise to the occasion” and start giving them a place to practice it—across sales, service, operations, hiring, and leadership. If you can name three moments this year where you can’t afford to be caught flat-footed, you already know where the immersive practice belongs. Start here: https://lnkd.in/er5geaj2 #FCMostInnovative

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  • Most teams know when a conversation goes off track. They rarely know why. Cicero – Lifelike roleplay for any workplace interaction Replay brings visibility to those moments so teams can adjust, improve, and build confidence with every interaction. #ImmersiveLearning #LearningAndDevelopment #WorkforceReadiness #AIinLearning

    The conversation shifted. Cicero Replay reveals the reasons why. You know that feeling when a call seems to be going well and then the energy suddenly changes, but you can’t quite put your finger on why? With Cicero Replay, a single Cicero Roleplay session turns that hunch into insights your learners can see and use. Explore how Replay works: https://lnkd.in/eYNK45nu You and your learners get the full transcript with key moments automatically highlighted, a visual map of how trust and satisfaction rose or dipped across the conversation, and scenario‑specific mentoring tied to your goals, rubrics, and metrics. Instead of guessing which parts of a call helped or hurt, your teams can spot the exact turns in the dialogue and learn precisely what to try differently on the next try. Explore how Replay turns every roleplay into a mentoring opportunity your managers don’t have to run manually. https://lnkd.in/eYNK45nu  #ImmersiveLearning #LearningAndDevelopment #WorkforceReadiness #AIinLearning

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  • The future of work won’t be won by reacting. It will be decided by readiness: how your teams perform in real situations, get sharp feedback, and practice again before the stakes are live. Fast Company has named CGS Immersive to its 2026 list of the World’s Most Innovative Companies, ranking us No. 10 and recognizing us for reshaping how global organizations hire, train, and develop their workforces. That looks like: sellers running full deal cycles with AI buyers before they face the real room, leaders and recruiters rehearsing hard conversations with AI teammates who push back, and frontline teams walking through XR versions of their sites to handle edge‑case scenarios safely, at scale. If you want your people ready for what’s next, this is where to start. 🔗 See why Fast Company put CGS Immersive in its global Top 10: https://lnkd.in/ekxmwYzp #FCMostInnovative

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  • Custom content in L&D has moved beyond “nice to have” to core infrastructure for performance. Training Industry, Inc. 2026 Top Custom Content Development Companies list highlights providers helping L&D teams deliver live, adaptive, and immersive experiences. CGS Immersive’s work centers on learning experience and content design that fits into existing workflows rather than competing with them. The result is learning that feels relevant to employees and is clearly reflected in operational metrics. Unsure where immersive content belongs in your learning ecosystem? Tell us your goals, and we’ll sketch a clear path forward. https://lnkd.in/e37d6yvs #CustomContent #CGSImmersive #ImmersiveLearning #AIinLearning #WorkforceTransformation #TrainingIndustry

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  • Cicero – Lifelike roleplay for any workplace interaction Replay is taking it to the next level. Teams need clearer signals on what worked, what didn’t, and what to do next. That’s how practice turns into measurable performance.

    Turn every Roleplay into a Replay. Many leading organizations are already experimenting with AI roleplay because the adage, “practice makes perfect,” remains very true. Cicero solved the dilemma organizations faced in delivering realistic roleplay to their organizations at-scale. Watch the Replay walkthrough: https://lnkd.in/eYNK45nu Now, we’re taking it to the next level. Cicero Replay is an AI‑powered debrief experience inside Cicero Roleplay. After every simulated conversation, Replay reviews the full transcript, pinpoints the moments that changed the outcome, and explains why, all through the lens of your goals, rubrics, and success metrics. Learners can: 1. Scroll the transcript and click their messages to see focused feedback and suggested rephrasing. 2. Ask Cicero questions like “Where did I lose momentum?”, “How else could I handle that pricing challenge?”, or “The buyer got cagey around next steps—how else can I frame that?” 3. Retry the scenario immediately, turning one practice run into a complete feedback loop. Watch the Replay walkthrough and see how it works with the critical conversations your teams run every day. https://lnkd.in/eYNK45nu #ImmersiveLearning #LearningAndDevelopment #WorkforceReadiness #AIinLearning

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  • Every operation depends on tribal knowledge, the unwritten tricks, decisions, and workflows that live in your most experienced people’s heads, not in your systems. Losing that expertise is one of today’s biggest operational risks. At AI in PEX 2026, Doug Stephen, President, CGS Immersive, will show how agentic AI can capture expert knowledge in the flow of work and turn it into scalable, measurable capability. You’ll see how leading clients are: ☑️ Using AI agents to observe and codify best practices as work happens ☑️ Translating that knowledge into simulations, roleplay, and performance support ☑️ Reducing dependency on a few “heroes” and de‑risking turnover and transitions 📅 March 24th · 11:30 ET 🤝 CGS Immersive + AI in PEX 👉 Save your seat: https://ow.ly/mHiM50Yq9p4

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  • CGS Immersive named to Training Industry, Inc. 2026 Top Custom Content Development Companies list. Across client partners, there’s a clear shift from standalone courses to integrated learning ecosystems that blend learning experience and content design, immersive simulations and AI, so people can safely practice real work before they’re accountable for real outcomes. This recognition underscores how custom content in enterprise L&D is evolving toward experiences that change how work gets done and deliver better outcomes. Curious what this could look like for your teams? Let’s map a use case together: https://lnkd.in/e37d6yvs #CGSImmersive #TrainingIndustry #CustomContent #LearningExperienceDesign #ImmersiveLearning #CorporateLearning

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  • Training isn’t the same as readiness. In life sciences, too many programs still measure success by courses completed or hours in a classroom. But regulators, clinicians, and patients care about something else: can your teams execute safely and effectively when it matters? That’s why leading MedTech, plasma, and pharma organizations are shifting toward blended, immersive training models that accelerate proficiency and improve real-world performance. Learn more here: https://ow.ly/ej0W50YqgUE #LifeSciences #MedTech #Pharma #ImmersiveLearning #WorkforceReadiness

  • Leaders aren’t asking, “What’s our AI strategy?” anymore. They’re asking, “Where is the ROI and how are we measuring it? ”In this session at AI in PEX 2026, Doug Stephen, President, CGS Immersive, will break down the operational metrics that prove AI value, and how organizations are instrumenting them in the real world. Expect practical examples of how clients are: ☑️ Measuring ramp time, process adherence, rework, complaints, and performance uplift ☑️ Linking AI, learning, and simulations directly to operational KPIs ☑️ Building dashboards and narratives that resonate with C‑suite stakeholders 📅 March 24th · 11:30 ET 🤝 CGS Immersive + AI in PEX 👉 Learn more and register: https://ow.ly/bVrw50Yq9nz

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