While some AI chatbots are reshaping customer service and others have caused major headaches, one thing remains true: accuracy and design are everything in AI-powered self-service. In this DestinationCRM article, Pega's Rebecca Miller explains how the technology has changed over the years, what's possible with modern, agentic AI-powered chatbots, and how they're ushering in a new era of self-service customers actually want to engage with. https://lnkd.in/gEzujGJ6
