From the course: Surviving Burnout in Customer Service
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Build self-awareness
From the course: Surviving Burnout in Customer Service
Build self-awareness
- Have you ever caught yourself reacting to a situation and wondered why you felt or acted that way? We all have. It's those moments of self-reflection that can be the most enlightening. In this lesson, you'll discover how self-awareness can help you pinpoint your personal stressors and triggers, which is key to preventing burnout in your customer service role. So how do you get started in becoming self-aware? Self-awareness begins with recognizing our emotional responses to various situations. It's about understanding how we react when faced with stress, frustration, or even satisfaction. For example, when faced with a customer complaint that stirs up anger or helplessness. Recognizing and comprehending these emotions serves as a first step towards effective self-management. Next step is understanding our triggers. Triggers are the specific circumstances or events that provoke emotional responses. When we identify these triggers, it empowers us to anticipate and manage our reactions…
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