781Results for "Service Desk"
-
IT Service Desk: Service Management1h 24m
IT Service Desk: Service Management
By: HDI and Fancy Mills-Knebel
Course
-
Technical skills for user support7m
Technical skills for user support
From: IT Help Desk for Beginners
Video
-
IT Service Desk: Management Fundamentals2h 38m
IT Service Desk: Management Fundamentals
By: Fancy Mills-Knebel
Course
-
Communicating with customers6m
Communicating with customers
From: IT Service Desk: Management Fundamentals
Video
-
Zendesk Customer Service Professional Certificate4h 31m
Zendesk Customer Service Professional Certificate
Learning Path
-
When to escalate cloud incidents to appropriate team8m
When to escalate cloud incidents to appropriate team
From: Cloud and Virtualization for IT Support Professionals by Pearson
Video
-
Overview of AI tools used in IT service desks4m
Overview of AI tools used in IT service desks
From: IT Service Desk: Customer Service Fundamentals with AI
Video
-
Calming down angry and upset customers3m
Calming down angry and upset customers
From: Customer Service: Problem-Solving and Troubleshooting
Video
-
Service desk and IT operations management1m
Service desk and IT operations management
From: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
Video
-
Customer Service: Problem-Solving and Troubleshooting35m
Customer Service: Problem-Solving and Troubleshooting
By: Noah Fleming
Course
-
Services, ITSM, the four Ps, and the service life cycle2m
Services, ITSM, the four Ps, and the service life cycle
From: Learning ITIL®
Video
-
Explore Windows Deployment Services4m
Explore Windows Deployment Services
From: Windows 11: Implementation
Video
-
Explore Windows Deployment Services6m
Explore Windows Deployment Services
From: Windows 10: Implementation
Video
-
Ticketing systems inventory demonstration3m
Ticketing systems inventory demonstration
From: IT Help Desk for Beginners
Video
-
Service management systems3m
Service management systems
From: IT Service Desk: Management Fundamentals
Video
-
Communicating with customer types and technical skill levels4m
Communicating with customer types and technical skill levels
From: IT Service Desk: Customer Service Fundamentals with AI
Video
-
Techniques for handling frustrated or challenging customers4m
Techniques for handling frustrated or challenging customers
From: IT Service Desk: Customer Service Fundamentals with AI
Video
-
Communication essentials in IT support4m
Communication essentials in IT support
From: IT Service Desk: Customer Service Fundamentals with AI
Video
-
Use Remote Desktop Services4m
Use Remote Desktop Services
From: Windows 10: Supporting Users Essential Training
Video
-
AI Solutions and Techniques for Help Desk Operations3h
AI Solutions and Techniques for Help Desk Operations
By: Pam Baker
Course
-
Being strong at problem-solving and troubleshooting1m
Being strong at problem-solving and troubleshooting
From: Customer Service: Problem-Solving and Troubleshooting
Video
-
Troubleshooting the network connection2m
Troubleshooting the network connection
From: Help Yourself: Tech Tips Weekly
Video
-
Windows 10 for IT Support: Advanced Troubleshooting1h 54m
Windows 10 for IT Support: Advanced Troubleshooting
By: Brien Posey
Course
-
Maintain your mindset during stressful times2m
Maintain your mindset during stressful times
From: Customer Service: Problem-Solving and Troubleshooting
Video
-
Exploring Copilot for Windows2m
Exploring Copilot for Windows
From: Help Yourself: Tech Tips Weekly
Video
-
IT Service Desk Careers and Certifications39m
IT Service Desk Careers and Certifications
By: Sarah Lean
Course
-
Troubleshooting printer issues2m
Troubleshooting printer issues
From: Help Yourself: Tech Tips Weekly
Video
-
Booting into Safe Mode4m
Booting into Safe Mode
From: Windows 11 for IT Support: Troubleshooting Basics
Video
-
Building rapport over the phone, part 14m
Building rapport over the phone, part 1
From: IT Service Desk: Customer Service Fundamentals
Video
-
Resetting Windows7m
Resetting Windows
From: Windows 11 for IT Support: Troubleshooting Basics
Video
-
Cloud and Virtualization for IT Support Professionals: Introduction1m
Cloud and Virtualization for IT Support Professionals: Introduction
From: Cloud and Virtualization for IT Support Professionals by Pearson
Video
-
Windows 11 for IT Support: Troubleshooting Basics1h 5m
Windows 11 for IT Support: Troubleshooting Basics
By: Brien Posey
Course