265Results for "Customer Satisfaction"
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The Service Mindset: Enhancing Your Customer-Centric Skills47m
The Service Mindset: Enhancing Your Customer-Centric Skills
By: Robbie Kellman Baxter
Course
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Service Excellence: How to Exceed Expectations Every Time53m
Service Excellence: How to Exceed Expectations Every Time
By: Michael Kerr and Madecraft
Course
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Handling Customer Complaints with Empathy45m
Handling Customer Complaints with Empathy
By: Sara Odorisio and CRFT Productions
Course
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Customer Success: Skills for Successful Client Interactions13m
Customer Success: Skills for Successful Client Interactions
By: Kevin Francisco and Madecraft
Course
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Tackling Intense Customer Service Moments38m
Tackling Intense Customer Service Moments
By: Afton Howard and Madecraft
Course
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Customer Satisfaction Surveys: Design and Analysis33m
Customer Satisfaction Surveys: Design and Analysis
By: Sarah Weise
Course
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Understanding customer satisfaction3m
Understanding customer satisfaction
From: Providing Legendary Customer Service
Video
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A Design Thinking Approach to Putting the Customer First27m
A Design Thinking Approach to Putting the Customer First
By: Big Think
Course
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The Kano model: Maximizing customer satisfaction3m
The Kano model: Maximizing customer satisfaction
From: Operations Strategy for Business
Video
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Customer Success: Aligning Expectations in Times of Rapid Change14m
Customer Success: Aligning Expectations in Times of Rapid Change
By: Kevin Francisco and Madecraft
Course
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Customer Service for Any Sector: Tips from a Hospitality Expert47m
Customer Service for Any Sector: Tips from a Hospitality Expert
By: Sara Odorisio and CRFT Productions
Course
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Six Techniques to Build Rapport with Customers Virtually20m
Six Techniques to Build Rapport with Customers Virtually
By: Madecraft and Sana Farooq
Course
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Balanced Scorecard and Key Performance Indicators1h 16m
Balanced Scorecard and Key Performance Indicators
By: Jim Stice and Kay Stice
Course
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Order management systems (OMS)2m
Order management systems (OMS)
From: Supply Chain Beyond the Basics: Leveraging Supply Chain Information Systems
Video
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Measuring customer satisfaction: CSAT and NPS scores4m
Measuring customer satisfaction: CSAT and NPS scores
From: IT Service Desk: Management Fundamentals
Video
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Communicating with customers6m
Communicating with customers
From: IT Service Desk: Management Fundamentals
Video
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CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate4h 14m
CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
Learning Path
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How to Quickly Find the Root Cause of a Customer Issue9m
How to Quickly Find the Root Cause of a Customer Issue
By: Madecraft and Michael Dixon
Course
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Understanding customer satisfaction score (CSAT) in surveys2m
Understanding customer satisfaction score (CSAT) in surveys
From: Customer Satisfaction Surveys: Design and Analysis
Video
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Responding to Unreasonable Customer Demands15m
Responding to Unreasonable Customer Demands
By: Vince Lopiccola and Madecraft
Course
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Establishing a key performance indicator4m
Establishing a key performance indicator
From: Customer Service Leadership
Video
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Customer Service Skills: Communicating Complex Products with Confidence16m
Customer Service Skills: Communicating Complex Products with Confidence
By: Vince Lopiccola and Madecraft
Course
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Demand planning system (DPS)2m
Demand planning system (DPS)
From: Supply Chain Beyond the Basics: Leveraging Supply Chain Information Systems
Video
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Measuring the cost of quality2m
Measuring the cost of quality
From: Quality Management Foundations
Video
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Improve customer satisfaction with metrics2m
Improve customer satisfaction with metrics
From: Customer Success: Skills for Successful Client Interactions
Video
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Determining fact, opinion, or something else?3m
Determining fact, opinion, or something else?
From: Using Curiosity for Deeper Insights and Wiser Decisions
Video
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Recommendation systems in telecom2m
Recommendation systems in telecom
From: 5G and AI: Transforming Telecommunication
Video
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Lean methodology overview3m
Lean methodology overview
From: Implementing a Lean Management System
Video
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Kano model and Its Implications4m
Kano model and Its Implications
From: Operational Excellence Foundations
Video
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Customer needs and satisfaction3m
Customer needs and satisfaction
From: Balanced Scorecard and Key Performance Indicators
Video
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Customer-Centric Transformation: How Market Research Fuels Organizational Change22m
Customer-Centric Transformation: How Market Research Fuels Organizational Change
By: Sarah Weise
Course
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Establishing a key performance indicator3m
Establishing a key performance indicator
From: Quality Standards in Customer Service
Video
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Communicating empathetically with customers1m
Communicating empathetically with customers
From: Nano Tips for Empathetic Customer Service with Brenda Bailey-Hughes
Video
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Telecom applications of binomial distribution1m
Telecom applications of binomial distribution
From: Statistics and Python for Telecommunication: Using Data Analytics for Decision-Making in Modern Telecommunications
Video
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Customer relationship management (CRM)2m
Customer relationship management (CRM)
From: Supply Chain Beyond the Basics: Leveraging Supply Chain Information Systems
Video
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Customers and consumers1m
Customers and consumers
From: The Definitive Drucker (getAbstract Summary)
Video
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External stakeholders: Customers, suppliers, and communities4m
External stakeholders: Customers, suppliers, and communities
From: Stakeholder Management for Leaders and Managers
Video
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Listening to customers3m
Listening to customers
From: Creating a Positive Customer Experience
Video
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Promote customer satisfaction and retention45s
Promote customer satisfaction and retention
From: Customer Success: Aligning Expectations in Times of Rapid Change
Video
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Breaking down silos to ease customer-centricity3m
Breaking down silos to ease customer-centricity
From: Driving Business Growth Through Customer-Centricity
Video
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Pacing your customers3m
Pacing your customers
From: Creating Positive Conversations with Challenging Customers
Video
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Why customer satisfaction matters1m
Why customer satisfaction matters
From: Customer Satisfaction Surveys: Design and Analysis
Video
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Forecast customer trends2m
Forecast customer trends
From: Customer Success: Aligning Expectations in Times of Rapid Change
Video
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The product owner's role in value delivery2m
The product owner's role in value delivery
From: Scrum Master Cert Prep
Video
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Show empathy without getting pulled in1m
Show empathy without getting pulled in
From: Building Emotional Intelligence for Service Workers
Video
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Using AI for Customer Service Managers45m
Using AI for Customer Service Managers
By: Brad Cleveland
Course