Learning And Development Specialist

L&D Operations Analyst

Location: Onsite preferred, but not required. Open to candidates within client footprint

Duration: Contract from March – July 2026

Overview

We are seeking a highly organized and detail-oriented L&D Operations Analyst to support Learning & Development initiatives tied to enterprise integration and organizational transformation. This role provides operational, technical, and coordination support across learning programs, content management systems, and internal knowledge repositories.

This individual will play a key role in ensuring learning materials, reporting, and collaboration tools are structured, maintained, and aligned with integration timelines. The ideal candidate brings strong proficiency in Microsoft tools, SharePoint, and reporting, along with the ability to support cross-functional initiatives in a fast-paced environment.

This is a highly visible role partnering closely with L&D leadership, Payments stakeholders, HR, IT, and enterprise integration teams.

Key Responsibilities

Learning Operations & Project Coordination

• Support L&D initiatives tied to acquisition integration and organizational readiness

• Manage project timelines, trackers, documentation, and workflows

• Coordinate across Payments, HR, IT, Communications, and Integration teams

• Track progress, identify risks, and escalate issues as needed

SharePoint & Knowledge Management

• Manage and maintain SharePoint sites and internal learning repositories

• Ensure proper organization, accessibility, and version control of materials

• Support microsite updates, usability improvements, and publishing workflows

• Maintain shared drives and internal documentation structures

Reporting & Analytics

• Develop and maintain Excel-based trackers, dashboards, and reports

• Track training progress, completion metrics, and readiness indicators

• Analyze data to identify trends, gaps, and improvement opportunities

• Support reporting tied to training effectiveness and integration readiness

Content & Collaboration Support

• Create executive-level PowerPoint presentations and visual documentation

• Develop process documentation and workflows using Visio or similar tools

• Support Microsoft Teams organization, content governance, and collaboration

• Assist with training logistics, coordination, and learning program execution

Required Qualifications

• 2–5+ years of experience in L&D Operations, Business Analysis, Project Coordination, HR Operations, or similar roles

• Strong proficiency in Microsoft Excel (formulas, pivot tables, reporting)

• Experience managing SharePoint sites and Microsoft Teams environments

• Advanced proficiency in PowerPoint and Visio (or similar tools)

• Strong organizational, documentation, and coordination skills

• Excellent communication and stakeholder management abilities

• Ability to operate effectively in fast-paced, cross-functional environments

Preferred Qualifications

• Experience supporting enterprise integration, M&A, or organizational change initiatives

• Familiarity with Learning & Development programs and processes

• Experience supporting enterprise documentation, reporting, or knowledge management

• Strong attention to detail and continuous improvement mindset