Greater Boston
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We help executives and PE firms increase revenue per employee with a clear AI roadmap…

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  • GAI Insights

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Volunteer Experience

  • Harvard University Graphic

    HBS Business Plan Judge and Adviser

    Harvard University

    - Present 17 years

  • Bishopaccountability.Org Graphic

    Co-Founder

    Bishopaccountability.Org

    - 5 years

    * Co-founder of non-profit to help victims and law enforcement in response to Catholic Church Sex Abuse Crisis
    * Launched database of priest with credible sexual abuse allegations. This database now totals over 7,000 and is used by law enforcement, victims reporters, and local churches.
    * Posted online 300,000 secret church documents publicly released in court trials and 30,000 news paper articles
    * Website receives 1.5 million unique visitors per year

Publications

  • Turbocharging Organizational Learning With GenAI

    MIT Sloan Management Review

    By working together, humans and machine agents can significantly expand knowledge-sharing, innovation, and competitive advantage.

    Other authors
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  • How One Major Healthcare Firm Became the Leader in Innovative AI Use

    Harvard Business Review

    Blue Cross, Blue Shield of Michigan (BCBSM) has gone on a journey from being the least efficient user of technology in the Blue Cross system to the most efficient as measured on a technology cost per employee basis. Not only that but they have absorbed waves of new technology: cloud, new security protocols, extensive mobile support, more than 20 production AI applications and now generative AI (gen AI). Today, they also have three gen AI applications that they use and are planning on selling to…

    Blue Cross, Blue Shield of Michigan (BCBSM) has gone on a journey from being the least efficient user of technology in the Blue Cross system to the most efficient as measured on a technology cost per employee basis. Not only that but they have absorbed waves of new technology: cloud, new security protocols, extensive mobile support, more than 20 production AI applications and now generative AI (gen AI). Today, they also have three gen AI applications that they use and are planning on selling to other firms, all while complying with more than 700 regulatory bodies.

    Other authors
    See publication
  • Your Organization Isn’t Designed to Work with GenAI

    Harvard Business Review

    Many companies are struggling to derive value from GenAI because of a fundamental flaw in their approach: They think of GenAI as a traditional form of automation rather than as an assistive agent that gets smarter — and makes humans smarter — over time. The authors suggest a framework, Design for Dialogue, for reimagining their processes to mirror the back-and-forth collaboration of human dynamics to create an effective and adaptable human–AI workflow. At the heart of the framework are three…

    Many companies are struggling to derive value from GenAI because of a fundamental flaw in their approach: They think of GenAI as a traditional form of automation rather than as an assistive agent that gets smarter — and makes humans smarter — over time. The authors suggest a framework, Design for Dialogue, for reimagining their processes to mirror the back-and-forth collaboration of human dynamics to create an effective and adaptable human–AI workflow. At the heart of the framework are three primary components: task analysis, interaction protocols, and feedback loops

    Other authors
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  • Where Should Your Company Start with GenAI?

    Harvard Business Review

    Framework for companies to understand urgency of business opportunity and risk of GenAI for their industry and company

    Other authors
    See publication

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