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My role is to lead the execution of IGT Solutions growth agenda to be trusted employer…
Articles by Katie
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Why falling in love with the problem is essential to unlock strategic thinking
Why falling in love with the problem is essential to unlock strategic thinking
As countries around the world continue to battle with COVID-19, business leaders need to be thinking about where they…
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Why workplace culture is central to the success of future business
Why workplace culture is central to the success of future business
It’s generally accepted now that COVID-19 has accelerated a number of existing trends. In the early days of the…
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Katie Stein reposted thisKatie Stein reposted thisContent moderation is just the beginning. As the digital landscape evolves, so must the approach to Trust & Safety. It’s more than just removing harmful content; it’s about safeguarding the integrity of the entire ecosystem. Join us at IGT Solutions in exploring the new operating models for Trust & Safety. Discover how policy governance, fraud prevention, and AI-driven frameworks are redefining our responsibilities. Learn more - https://buff.ly/O9TmgIo #TrustAndSafety #ContentModeration #DigitalEcosystem #IGTSolutions #SafetyLeadership
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Katie Stein reposted thisOne of the privileges I truly value in my role is the opportunity to work closely with senior leadership. Not in the context of interviews or formalities, but through open, transparent, and authentic conversations.These exchanges are where real learning happens. They challenge perspectives, sharpen thinking, and create alignment around strategy and execution. They’re grounded in trust, honesty, and a shared commitment to excellence.I’m grateful for this new series “Walking the halls” that encourage this level of dialogue, where collaboration across leadership levels isn’t just encouraged, but expected. That’s where meaningful impact and lasting results are built.#walkingthehalls #igtsolutions #choicehotels #makingalastingimpactKatie Stein reposted thisKicking off our new series 'Walk The Halls' where Rubem L., our Partner for Client Success, chats with Mark Harmon, Director, Contact Center Vendor Management, about technology adoption and future readiness. The first byte delves into mastering tech and staying ahead of the curve. Watch, learn, and get inspired. And don't miss the full video: https://lnkd.in/gvjqYga2 #WalktheHalls #Technology #VideoSeries #IGTSolutions
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Katie Stein reposted thisKatie Stein reposted thisHere’s a look at the signing ceremony that formalised our new chapter with IGT Solutions. This partnership is rooted in meaningful synergy and a shared commitment to strengthening AI-driven digital transformation for our clients through advanced Appian solutions. It was an absolute pleasure meeting Katie Stein and discussing strategies, approaches, and the way forward. 👉Read the message from our MD, Vijay Poondy, to learn more about his vision. https://lnkd.in/gvPGM_ny #YexleTech #IGTSolutions #Appian #DigitalTransformation #GrowWithYexle
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Katie Stein reposted thisKatie Stein reposted thisIGT Solutions has strengthened its digital transformation and automation portfolio with the acquisition of Yexle. Under the leadership of Katie Stein (CEO, IGT Solutions) and Vijay Poondy (Managing Director, Yexle), this move brings one of the most specialized Appian-focused teams into IGTx. With Yexle’s deep expertise in low-code automation, process orchestration, case management, and AI-driven workflows, the combined capabilities significantly elevate IGT’s ability to deliver scalable, end-to-end transformation across BFSI, Travel, Transportation & Hospitality, and other key industries. Read more here: https://lnkd.in/g9zkVcvg
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Katie Stein shared thisKatie Stein shared thisIGT Solutions has acquired Yexle Limited, an IT services company exclusively focused on the design, development, and delivery of solutions built on the Appian low-code automation platform. As a premier-tier partner dedicated exclusively to Appian, the company leverages Appian's AI, data, insights, and workflow capabilities to deliver streamlined implementations and maintains a strong presence across key international markets. This strategic acquisition accelerates IGT Solutions' expansion into the rapidly growing low-code/no-code technology services space, strengthening our position in the Banking, Financial Services, and Insurance (BFSI) domain while reinforcing our leadership in the Travel, Transportation, and Hospitality (TTH) space. Know more here: https://buff.ly/pdgdn3s Katie Stein | Prabhakar Bisen | John E. Thompson | Amir Bharwani | Ajay Kumar Goyal | Navneet (Nav) Taneja | Yogeshwar Dutt | Dipayan Neogi | Vijay Poondy | Matt Brook | #IGTSolutions #Yexle #YexleTech #GrowWithYexle #Appian #Acquisition
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Katie Stein reposted thisKatie Stein reposted thisIGT Solutions has acquired Yexle Limited, an IT services company exclusively focused on the design, development, and delivery of solutions built on the Appian low-code automation platform. As a premier-tier partner dedicated exclusively to Appian, the company leverages Appian's AI, data, insights, and workflow capabilities to deliver streamlined implementations and maintains a strong presence across key international markets. This strategic acquisition accelerates IGT Solutions' expansion into the rapidly growing low-code/no-code technology services space, strengthening our position in the Banking, Financial Services, and Insurance (BFSI) domain while reinforcing our leadership in the Travel, Transportation, and Hospitality (TTH) space. Know more here: https://buff.ly/pdgdn3s Katie Stein | Prabhakar Bisen | John E. Thompson | Amir Bharwani | Ajay Kumar Goyal | Navneet (Nav) Taneja | Yogeshwar Dutt | Dipayan Neogi | Vijay Poondy | Matt Brook | #IGTSolutions #Yexle #YexleTech #GrowWithYexle #Appian #Acquisition
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Katie Stein shared thisThrilled to be joined by such a fantastic and specialized team. Look forward to many great opportunities with Yexle and Appian. Scott Van Valkenburgh, Ronak Doshi, John Boccuzzi, Jr. Phil Fersht, Vijay PoondyKatie Stein shared this📢Big news! We are thrilled to announce that we have become a part of the IGT Solutions family! We are proud to be part of a company that is recognised for its integrity, culture, innovation, and client first approach. Yexle's deep expertise in process orchestration, case management and AI-powered automation leveraging the Appian platform is now within IGTx - the digital transformation arm of IGT Solutions, to further strengthen and drive innovation and deliver world-class customer experience and service. We continue to be a premier Appian partner and look forward to this new chapter! Thank you everyone for your support through this journey, we are excited for what’s ahead! #Appian #ProcessAutomation #YexleTech #GrowWithYexle #IGTSolutions Katie Stein | Navneet (Nav) Taneja | Vijay Poondy | Matt Brook | Sagar Lodha | Raghava Prasad
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Katie Stein reposted thisKatie Stein reposted thisWe’re proud to share this powerful testimonial from Ryan Moore, Vice President – Customer Support & Global BPO Strategy at DailyPay, who highlights what sets IGT Solutions apart as a true customer experience partner. According to Ryan, IGT Solutions stands out for its “just get it done” mentality—empowering teams with the autonomy to act fast, solve problems, and deliver outcomes that benefit everyone. From site leadership to the C-suite, the IGT team treats every client like family, investing the time to understand their business thoroughly. This deep partnership allows IGT Solutions to make decisions in the client’s best interest while proactively suggesting solutions that elevate the overall customer experience. Don’t miss the complete testimonial: https://buff.ly/jrhXiKY #CustomerTestimonial #CustomerFirst #CXSuccess #ServiceExcellence #DailyPay #IGTSolutions
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Katie Stein shared thisA whirlwind visit to KL. Thank you team! What a privilege to celebrate 15 long service awards, 5 value champions and exemplary attendance! A little Q&A, tik tok dance and high tea …. to top it off. You serve top brands with client focus, integrity, curiosity, respect and accountability. Thank you for showing me the spirit of this community! No wonder we are the Greatest Place to Work! Onwards, upwards. Rana Ranveer Singh Prabhakar Bisen Amir Bharwani IGT Solutions
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Katie Stein liked thisKatie Stein liked thisOutsourcing is reshaping the cruise industry; driving efficiency while enhancing guest experiences. With the right expertise, cruise brands can streamline operations, focus on core strengths, and unlock new opportunities for growth and innovation. Know more: https://buff.ly/tP7sH4V #CruiseIndustry #GuestExperience #CX #Outsourcing #IGTSolutions
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Katie Stein liked thisKatie Stein liked thisAviation Festival Asia 2026, Singapore: Learnings and Connections !! I had the privilege of immersing myself in the future of aviation—connecting with customers reshaping the industry, partners driving innovation, and colleagues. The week kicked off with purpose: Massimo led an exceptional AWS Team Enablement session on Travel & Aviation, setting the tone for deep collaboration. It was energizing to connect and discuss with AWS peers Rishi Singla Puneet Sachdev Soon-How Tan Le Ngo Sumit Gupta AWS@AFA at The Fullerton Hotel Singapore brought innovation to life: Kamal Hingorani and Ashish Vikram delivered a compelling narrative on SpiceJet's cloud transformation journey—a testament to what's possible when vision meets execution. Love Ojha's session on Disruption.AI was a standout moment, reimagining airline recovery through a passenger-first lens: faster, smarter, and more resilient. Aviation Festival Asia itself was a masterclass in industry evolution. The conversations across Modern Airline Retailing, Revenue Optimization, and Airline Distribution with Agentic AI at the core to drive next-generation of aviation. To every customer and partner I met: Thank you for your candor, your ambition, and your trust. These conversations fuel our mission at AWS—to build technology that doesn't just support your operations, but transforms what's possible. ���️ 🚀 #AWS #AviationIndustry #TravelTech #AgenticAI #DigitalTransformation #Singapore #AviationFestivalAsia #CloudComputing #Innovation #CustomerObsession
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Katie Stein liked thisKatie Stein liked thisTerrific strategy, planning and alignment session with our NewRocket CxO team Frank Palermo Jason Rosenfeld Sanjeev Munjal 👍🏻 Super excited fo what’s ahead!
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Katie Stein liked thisWe're proud to be the only travel management company shortlisted for the 2026 Sustainability & Diversity Award by VDR - The German Business Travel Association Business Travel Association. It's a real sign that BCD Travel's commitment to sustainability shows up in results you can actually measure. Sustainability doesn't work in a silo. Future-ready travel programs need a connected end-to-end approach that helps companies perform at their best while driving real change. Huge thanks to everyone who helped make this happen! #BCDTravelKatie Stein liked this🎊 We’re proud to share that BCD is the only travel management company shortlisted for the 2026 Sustainability & Diversity Award by VDR - The German Business Travel Association. The award spotlights projects that take responsibility and set bold new standard, just like our Sustainability Solution, which makes sustainable business travel real and measurable. ➡️ https://ow.ly/RxjX50YxuuH With modular packages, seamless OBT integration and real time emissions visibility, our Sustainability Solution turns insight into action at booking. A unique point-of-sale carbon fee collection enables seamless reinvestment into sustainable aviation fuel and is delivering proven impact with clients, such as Siemens. #SustainableBizTravel
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Katie Stein liked thisKatie Stein liked thisBeing recognized as one of the Best Workplaces for Women™ in Greater China 2026 reflects a culture where inspiration is lived every day. Through actions, ideas, and shared purpose, our teams create an environment where individuals feel empowered, aligned, and motivated to grow together. Great Place To Work™️ Greater China #GreatPlaceToWork #WorkplaceCulture #GPTWGreaterChina #BestWorkplaces #IGTSolutions
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Katie Stein liked thisAt Yexle, we're successfully delivering 100+ projects per year with Appian, working with 60+ clients around the world, and growing all the time. Why....because as Everest Group clearly show here, Appian are THE clear leader in process orchestration. Working with world-class software doesn't guarantee fantastic client outcomes, but it makes it a whole lot easier!Katie Stein liked thisTo keep pace with today's business demands, you need to think bigger than systems. You need to think processes. Unified process orchestration platforms can get you there. They coordinate work across your people, systems, and AI, turning your vision into execution and driving adaptive, intelligent transformation. Get the Process Orchestration PEAK Matrix® to see why Appian is a 4x Leader: https://ap.pn/4aVOLnb #Appian #ProcessOrchestration #PEAKMatrix
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Katie Stein liked thisOne week to go to our International Air Transport Association (IATA) World Data Symposium. We are finalizing a few last minute tweaks to our 4 Proof of Concepts, finalizing our presentations with key guest speakers and most importantly, counting down the days to seeing you all there! Don’t forget to use this week coming to register! We have a fantastic agenda and are very proud to have our #SP’s and #airlines together in Singapore. Anderson Pacchioni Claire Brisset Tanya Gagliardi #WDSKatie Stein liked thisWe are proud to announce the 2nd edition of the World Data Symposium, taking place in Singapore on 8–9 April, together with our official airline partner, Singapore Airlines. This year’s program is built around two key runways: ✈️ Data & Technology Runway Showcasing multiple Proof of Concepts that bring real, tangible use cases to the stage, including digital identity, contactless travel, and agentic AI, among others. 🔐 Cybersecurity Runway Featuring IATA’s official cybersecurity event, where CISOs from across sectors will discuss how to drive innovation with security at the core. Several other key events will also take place at #IATAWDS: • AI Network for Airlines • Cybersecurity Forum • IT Executive Summit Kim Macaulay highlights the full agenda in the ⬇️ video. 👉 More information and registration: https://bit.ly/3DSIVF1
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Katie Stein liked thisKatie Stein liked thisTrust & Safety leaders must now navigate challenges such as AI-generated harmful content, coordinated abuse networks, and increased regulatory pressure. As the threats grow in scale and speed, reactive moderation is no longer sufficient. It's time to build structured safety ecosystems that integrate policy expertise, operational governance, and AI-driven detection. At IGT Solutions, we're observing this crucial shift in the global digital economy. The fastest adapting organizations will lead the way in maintaining trust at scale. Connect with us to explore how your organization can build resilient safety ecosystems that protect users and sustain trust at scale. https://buff.ly/mBtNLHc #TrustAndSafety #DigitalRisk #OnlineSafety #IGTSolutions
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Katie Stein liked thisKatie Stein liked thisA really productive partner planning day with Appian yesterday figuring out how Yexle, IGT Solutions and Appian are going to conquer the world together! Thanks for great partnership and now to turn plans into reality together! Scott Van Valkenburgh, Gregg Aldana, Elishia Rousos, Fabian Thal, Josh Elliot, Nick Barber, Roger Lee, Ankush Srivastava, Vijay Poondy, Tim Wilderspin, Shaun Kilby, Aravind Venkatanarasimhan, Duncan Macdonald
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IGT Solutions
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Member, Board of Directors
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