Remove hold status from a LinkedIn Ads account

If your LinkedIn Ads account has been put on hold, a red banner will appear at the top of Campaign Manager with the reason why your account is On hold and the recommended steps to troubleshoot.

Ads won’t run while an ad account is on hold but will resume once the hold is removed.

The On hold reason stated in the red banner should match with one of common reasons why your ad account is on hold and the troubleshooting options available in the following table.

Ad account status	Common reasons your ad account is on hold	Recommended steps to troubleshoot
On hold due to missing payment information	You have a new ad account and credit card information hasn’t been added yet.	Add credit card information in the account Billing page.
On hold due to new billing admin	The billing admin on the ad account has changed.	Update credit card information in the account Billing page. When the billing admin is changed, the account is automatically put on hold until the credit card information is updated by the new billing admin.
On hold due to an issue processing your payment	Your credit card was declined by the financial institution.	Contact your financial institution to confirm and resolve the reason the credit card was declined. Transaction details are not available to LinkedIn, but common reasons include: A spend limit was reached Billing information on the ad account does not match bank records Internal policies prevent the charge from being authorized Once the issue is resolved, you can re-add your credit card in the Billing page or try another credit card.
	The credit card associated with the account has expired.	Update credit card information in the account Billing page.
	For Indian-issued credit cards, the transaction may need to be approved to be completed.	Log in to your bank’s platform to approve the charges. For details on how to give consent to charge your payment method, please consult your bank as this process is not handled via LinkedIn.
On hold due to unpaid balance in other ad accounts	There is a payment issue in one of your other ad accounts where you are also the billing admin. If you have over 5 unpaid invoices you will be suspended from creating any new ad accounts.	Review your other ad accounts to resolve payment issues
On hold - Other reasons	An ad account user’s profile has been identified as potentially spam or fake.	An account manager can remove the restricted user from the ad account to resume advertising. If the restricted user should not be removed, please contact our support team.
	The end date on your Enterprise ad account has been reached.	Only your LinkedIn representative can help resolve this issue. Please reach out to your LinkedIn representative.
	The budget on your Enterprise ad account has been reached.
	The budget and end date on your Enterprise ad account has been reached.
	Your ad account has been inactive and has not been invoiced before 1/1/2024 or at all.	Create a new account since inactive ad accounts can't be reactivated. Please contact our support team to retrieve historical invoices on an inactive invoiced account prior to 12/13/2023.

Here's a tip

If you run into any issues with adding or updating the credit card, try clearing your cache and cookies and repeating the process.

If your account is still on hold after updating your credit card, check the red banner on Campaign Manager again to see the On hold reason or try contacting your financial institution.

Important to know

Updates to account billing information generate an authorization hold on your credit card for an amount less than $1 or the equivalent amount in your currency.

Related tasks

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