TSIA

Strong recommendations still need validation to move forward. John Smolinski from Infor shares how TSIA research and benchmarks provide a trusted, third-party perspective that strengthens internal conversations. That external insight helps leaders align and move strategy ahead with confidence. If you need stronger backing for key decisions, this story offers a practical look at how perspective helps. 👉 Learn how TSIA supports leaders with data and insight: https://bit.ly/4rkSyzS #Benchmarking #ExecutiveDecisionMaking #TechServices #Leadership #TSIACommunity

Enterprise software was built on a simple model: sell licenses, then scale services to deploy, support, and expand. AI is changing that foundation. As automation reduces the labor needed to implement and maintain systems, companies can deliver the same outcomes with fewer people—putting pressure on seat-based pricing and labor-driven revenue. The shift is moving value away from effort toward outcomes. This requires rethinking pricing, restructuring service delivery, and redesigning roles across support, services, and customer success. Explore what this means for enterprise tech leaders: https://bit.ly/4s8lyuy #TechServices #AIEconomics #PricingStrategy #EnterpriseSoftware #TSIAInsights

The TSIA community just welcomed exceptional leaders. Meet our newest Advisory Board members—operators partnering with TSIA research and leadership teams to tackle the disruptions and opportunities reshaping technology services. 👋 Katerina H. Dayforce 👋 Rob Edmondson, Ironclad 👋 Terah Volpenhein, ConstructConnect 👋 Carlos Gutierrez, Hyland 👋 Aron Lanclos, Hyland 👋 Sienna Knight, BD 👋 Eric Panepinto, Hyland 👋 Kristen Linehan, Freshworks 👋 Steffi Thorlichen, CenTrak 👋 Sanjeev Balakrishnan, Salesforce 👋 Angelo Arezzi, Genesys When visionaries collaborate, the industry moves forward. Explore TSIA Advisory Boards: https://bit.ly/40BwgOD Share your insights: What's one lesson you've learned about services transformation? 👇 #TechnologyServices #CustomerSuccess #DigitalTransformation #TSIACommunity #ServiceLeadership

If you can’t forecast confidently, you can’t scale predictably. Professional services leaders are being asked to balance growth, margin, and operational control—all while dealing with fragmented data and limited visibility. TECH on Deck: Revenue Discipline for Profitable Growth outlines how to build the operational foundation for confident, data-driven decision-making. If revenue predictability matters this year, this session is worth your time. Register now: https://bit.ly/3NB9Fie 📅 March 31, 2026 | 9:00 AM PT 👤 George Humphrey, TSIA 👤 Joe DiPaulo, Accelo #ProfessionalServices #RevenueStrategy #PredictableGrowth #TSIA

Support organizations are facing three critical challenges heading into 2026: ➡️ The AI Value Paradox, where AI increases product value while eroding per-user pricing and leaving support treated as “false free” ➡️ Moving beyond tech to outcomes, where messy data and legacy systems limit the ability to scale AI ➡️ Redefining service excellence, where response time is no longer a sufficient KPI The State of Support Services 2026 by Dave B. outlines what it takes to respond. See how to redesign the support business model, establish a strong knowledge management (KM) foundation for AI readiness, and build a Product-Support Bridge that improves quality, accelerates resolution, and protects ARR: https://bit.ly/4tcCbpx #SupportServices #AIEconomics #CustomerSupport #AI #TSIA

AI is helping customers generate more output with fewer people and fewer transactions, but many pricing models still depend on those inputs. As efficiency increases, revenue tied to users, usage, or volume begins to flatten, even as customer value grows. At the same time, AI introduces new complexity around data, governance, and performance, increasing the need for services that ensure measurable outcomes. The gap between value created and value captured is becoming a critical pressure point. Rethink how your organization captures value: https://bit.ly/4bAqIuj #TechServices #AIEconomics #PricingStrategy #OutcomeBased #TSIAInsights

Revenue growth without discipline doesn’t scale. In this quick hit with Accelo, we break down how professional services leaders are operationalizing revenue discipline to improve margin control and forecast confidence. You’ll learn how to: ➡️ Identify leading indicators of margin risk early ➡️ Operationalize revenue discipline across teams ➡️ Build forecast confidence with real-time visibility This is the foundation for predictable, profitable growth. Join us: https://bit.ly/3NB9Fie 📅  March 31, 2026 | 9:00 AM PT 👤 George Humphrey, TSIA 👤 Joe DiPaulo, Accelo #ProfessionalServices #RevenueDiscipline #Forecasting #ServiceOperations #TSIA

Field services used to be about fixing what broke. That model no longer holds. As systems become more complex and experienced technicians retire, reactive service can’t keep up with expectations for uptime, speed, and consistency. At the same time, leaders are under pressure to turn service into a driver of retention and recurring revenue. The shift is clear from reactive to proactive repair, connected service that delivers outcomes. See how field service is evolving: https://bit.ly/3NAWvC5 #FieldServices #HealthcareTech #IndustrialTech #ServiceTransformation #TSIAInsights

Your AI looks impressive in the demo. So why does it break in production? This is your quick hit on the AI Wow—Trust Gap: the gap between how agentic AI performs in controlled environments and how it holds up in real enterprise service. Learn why initiatives stall after early success and what it takes to ground AI in trusted knowledge and retrieval to deliver accurate, reliable results at scale. If you're serious about making AI work beyond the demo, this is where to start: https://bit.ly/4bN3HTA 📅  April 2, 2026 | 11:00 AM PT 👤  Daniel Rajan, Coveo 👤  Dave B., TSIA #AI #AgenticAI #EnterpriseAI #CustomerService #TSIA