Front

The hospitality industry demands exceptional service, and BentoBox delivers thanks to Front. By bringing their CX teams into one platform they were able to: - Improve average handle times by 50% - Achieve 27% reduction in average resolution time - Improve response times with the launch their first chat widget See how you can unlock more efficient workflows that lead to happier teams and customers: https://bit.ly/4iEl9Lr

How does Atlas Travel & Technology Group achieve 7x faster request processing, 94% trip conversion rate, and exceed industry benchmarks for customer satisfaction by 10 points? With Front and Amgine! AMGiNE's AI automation, combined with real-time collaboration in Front has led to faster, more personalized service across their channels. Learn more: https://bit.ly/439eB2N

When we implemented AXIS (AI Experience Impact Score) at Front, the results were eye-opening. In the latest edition of Top-Tier Support, Kenji Hayward shares the uncomfortable truths discovered when we let AI quality-check our customer experience. Read to learn: • How we automated AXIS evaluation for every AI conversation • Why our initial scores were lower than expected • The complete chatbot redesign that followed, cutting navigation steps by 55% • A practical framework for implementing your own AI quality controls See how we're creating accountability in AI-driven support and what it means for the future of customer experience. https://hubs.la/Q03kmdWP0

Support teams are the heart of every great customer experience — and a little recognition goes a long way Senior Customer Support Specialist Phoebe K. shares 5 ways we celebrate and lift up our support team at Front, from quick shoutouts to company-wide spotlights. Check it out here: https://lnkd.in/gjMBup5W

🤝 At Front, we believe the best onboarding experiences are human at their core. In his latest article, Customer Support Specialist, Beyker Estrada, shares what made his first few months at Front productive and empowering, from structured learning to meaningful mentorship. If you’re rethinking how you onboard new team members, this is a great place to start. Read it here: https://hubs.la/Q03k4S5W0

Atlas Travel & Technology Group is delivering faster, more personalized service across email, chat, phone, and more with Front and Amgine! By combining AMGiNE’s AI automation and unlocking real-time collaboration in Front’s unified workspace, Atlas achieves: ✈️ 94% trip conversion rate 📈 7x faster request processing 🌟 87% customer satisfaction (10 points above the industry average) Ready to revolutionize customer support in the travel industry? Learn more: https://hubs.la/Q03jPFvF0

How do you know if your AI is *actually* helping customers? Kenji Hayward is pulling back the curtain on Front’s implementation of the AI Experience Impact Score (AXIS) — a framework for evaluating and improving AI-led customer interactions. From automation setup to complete workflow redesign, see how we’re building AI accountability into our support chat experience. Check this week’s issue of Top-Tier Support to learn how we’re creating measurable quality standards for AI-powered customer support and establishing new OKRs around customer experience metrics. https://bit.ly/3Yhbi77

Front CEO, Dan O'Connell is live on NYSE TV today. He’s sharing why the current market is a proving ground for startups — and how companies can thrive by investing in better customer service, automation, and the human element. For those focused on loyalty, growth, and customer impact in 2025, this is worth a watch. https://bit.ly/3GBSadK

We all know customer service plays a pivotal role in customer retention, but did you know that *exceptional* support can be a revenue driver for your business? Get practical tips on how *your* team can meet – and exceed – the bar for excellence on April 24 at 10:30 AM PT at our “What customers expect in 2025” webinar. Front’s Head of Support, Kenji Hayward, Mercer Smith(VP at PartnerHero), and Neal Travis 🌱 (Head of CX at AIHR) will discuss: 🙋 The non-negotiables of customer service 😍 How to gain customer trust (and loyalty) 🤖 The dos and don’ts of using AI in support Register today: https://lnkd.in/gKaadpcG

Small support team, HUGE impact! See how One Step GPS, a leading fleet management solutions provider, proves that the right tools it's possible to achieve exceptional service at scale. Their 10-person team supports over 20,000 customers and after switching to Front they: - Save 5+ hours per week per employee with automated workflows - Quadrupled their resolution rate while also improving response times - Earned over 1,700 glowing 5-star reviews from customers See how they deliver service that helps them stand out from the crowd: https://bit.ly/42LMFku