Flip

Now I’ve touched down in the USA 🇺🇲 on my travels, I’ve had time to reflect on the events earlier in the week. The Dotted event in Manchester was fantastic—it was great to be surrounded by so many fleets and industry experts 🚕 📢 . A special thank you to iCabbi for inviting us to Impact 2025 🙌 . I’m genuinely excited to share that we’ve formed a partnership with iCabbi—a move that we believe will help drive the entire industry forward 🤝 🚀 . As part of this collaboration, Flip will have full access to a new API that iCabbi is building. This is a serious investment in innovation, and we believe it will benefit all of our partners, our hundreds of customers around the world 🌍 , and the industry as a whole by raising the bar for what’s expected. We remain fully committed to working with all dispatch providers and supporting our wide and diverse customer base. From day one, Flip set out to offer a level playing field to the entire taxi market—and iCabbi is an important piece of the puzzle we’ve been working to complete 🧩 . This partnership also reflects iCabbi’s vision for the future of dispatch: open APIs and deep integrations powering truly next-level Voice AI experiences 🤖 . There’s real momentum building in voice automation right now, and I’m more excited than ever about what we can achieve together, with iCabbi and all our dispatch partners. If you want to chat about what this means for you, share feedback, or just talk things through, please feel free to reach out to me directly. I’m always happy to connect and would love to hear from you.📞 🤝

As you all know my girl took a hard fall and broke her elbow and she has definitely had a hard time not rough housing and being a toddler but she was so excited to get a little get well gift from Kristina Keene and Flip 🥹🥹 love building a community with you all whether is purely professional or personal too! P.S don’t worry about her sister Artemis was very sweet and shared Spooky (Jack Skellington) with her and they were both very happy lol

FLIPPIN' LEGENDS Michael Ludwig & Shawn Li ARE GOING LIVE IN AN HOUR AS PART OF THE Kustomer CX SUMMIT TUNE IN TO HEAR HOW THE BEST AI IS HUMAN-GUIDED, AND GOES BEYOND THE TABLE STAKES OF BASIC PERSONALIZATION REGISTRATION LINK IN THE COMMENTS HAPPY WEDNESDAY FLIPPERS

Less than 24h before Kustomer's CX Summit - pumped to speak with Michael Ludwig for our session 🎤 Get your invite & come join us tomorrow! ⚡ https://lnkd.in/gry6ePa7 You'll want to check out sessions from CX leaders & friends in the community - I've bookmarked some I'll be tuning in to 💯 Excited to see how the CX Summit Awards go ... congrats to everyone nominated! Special S/O + much love 💜 to #flippinlegends Michael Ludwig, Sandy Sloan, Caela Castillo, Ashley H. - way to go! 👏 #kustomer #cxsummit #flip #community #customerexperience #brandbuilding #eCommerce #retail #voiceai

Flip is FOUR FOLLOWERS AWAY from 16k. Help me get there and I'll buy you coffee AND have a coffee chat with you. Please and thanks - love you, absolutely mean it (and not because I really want to see 16k). Do your thing #weirdlinkedin

THE BIG BASH IS TOMORROW AND WE'RE SPONSORING. BIG THANKS TO Dotted FOR HAVING US. TAXI FRIENDS, WILL WE SEE YOU AT FREIGHT ISLAND TOMORROW?!? Kelly McFall, Will van der Linde, Richard Dale, Levi Towell, & Joe Garlick WILL ALL BE THERE READY TO HELP MAKE IT EPIC #FlipYeah

Excited to be heading to #TheLeadSummit next month—one of the best gatherings for retail and CX innovation! Even more excited that it brings me back to my favorite city: New York. After a few great weeks in LA with friends and my amazing team at Flip, I’m ready to swap palm trees for city lights 🗽 To all my NY Retail & CX folks—let’s catch up while I’m in town! If you’ll be at the summit, would love to connect in person. Drop me a note or come say hi! #retail #innovation #ai

Unhinged and fun marketing is the unlock to building a brand that people actually care about. Case in point: Build-A-Bear Workshop I got served one of their videos on insta early this morning and it sent me down a (stuffed) rabbit hole. It was weird. It was funny. And it was not at all what I would have expected from this mall staple my nieces love. So I watched more of their videos. And it quickly hit me that they aren’t just marketing to parents with young kids - they are making content that opened up a young adult population that likes cute stuffies too. And what’s happening? Revenues are rising. They have a cult following. Special Edition stuffies (like their April Fools emo edition one) are selling out rapidly. Build-A-Bear isn’t like those other mall brands that have died over the last decade. It’s doing something different that’s resonating with a bigger, growing audience. Let the lesson here be that your brand doesn’t have to be boring. And in fact, boring might actually kill your brand.

Now I’m officially in the LA #CX club! Hanging with one of the best - Sam Krut and the incredible team over at Flip 🥳 #newneighbors

It's official - Loop & Tie - Sustainable Gifting 🎁 has grounded me. I signed up for this willingly because I love the idea of this campaign. Like, wellness and supporting the environment, but make it fun. No buying anything to participate. Just committing to spend an hour of today totally unplugged. What am I going to do with my hour? Not sure, but it's definitely going to involve Goose and touching from grass. Beautiful work MK Getler-Porizkova & team!