“Michael is one of those people you work with that transcends the role they're in. The kind of person that forces you to up your game. The person that is looking for improvements in every area of the business, regardless of what is 'their job' or not. The kind of person who actually cares about the customer experience and prioritizes that regardless of how hard it is to deliver that experience. Michael is one of those people that is on my 'would love to work with again' list - and with good reason!”
About
As a skilled Customer Service professional with experience spanning across multiple…
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Just a week in at Fanatics and I’m already loving it here. ✴️We’re hiring a Sr. Director, Ops Enablement & Insights, AI—a key role that will help…
Just a week in at Fanatics and I’m already loving it here. ✴️We’re hiring a Sr. Director, Ops Enablement & Insights, AI—a key role that will help…
Shared by Michael Ludwig
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Even though I no longer work for Ridge, I still appreciate the quality of product everyday. Michael and I were in Barcelona, Lisbon, and Morocco for…
Even though I no longer work for Ridge, I still appreciate the quality of product everyday. Michael and I were in Barcelona, Lisbon, and Morocco for…
Liked by Michael Ludwig
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ICYMI: BÉIS sent out a tariff email to their community that was a masterclass in authenticity. It went viral because it ditched the corporate-speak…
ICYMI: BÉIS sent out a tariff email to their community that was a masterclass in authenticity. It went viral because it ditched the corporate-speak…
Liked by Michael Ludwig
Experience & Education
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Fanatics
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The 15 Best Facebook Posts Ever Written
writtent.com
There’s a right and a wrong way to incite discussion on your brand page. Bringing up politics or religion is almost never okay in any circumstance. Asking for your fans’ opinion on something they might not agree with, like Lexus did with their custom-painted vehicle, is almost always a success, as you can see from their nearly 10,000 shares.
http://writtent.com/blog/15-best-facebook-posts-ever-written/ -
Top 100 Most Social Customer Service Pros on Twitter
Huffington Post
"...a list of the top 100 customer service and experience management professionals who exemplify excellence in customer service."
In today's knowledge sharing and connected economy, your customer facing frontline employees represent your company's brand. Your brand is what people are saying about you when you're not in the room. The web is the room and it's social. Some companies today view social media as strictly a marketing tool - this is a mistake. I am also the chief marketing…"...a list of the top 100 customer service and experience management professionals who exemplify excellence in customer service."
In today's knowledge sharing and connected economy, your customer facing frontline employees represent your company's brand. Your brand is what people are saying about you when you're not in the room. The web is the room and it's social. Some companies today view social media as strictly a marketing tool - this is a mistake. I am also the chief marketing officer for our company and I believe that customer service is your most important marketing asset. The customer experience must be in the forefront of everything that we do. Customer experience is simply a collection of memories. Companies must be easy to do business with and they must hire and keep memorable employees.
http://www.huffingtonpost.com/vala-afshar/the-top-100-most-social-c_b_3652508.html
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ChatGPT is the most insane productivity tool. Sadly, most people are using it the wrong way. Here's how to use ChatGPT right: Do's of using…
ChatGPT is the most insane productivity tool. Sadly, most people are using it the wrong way. Here's how to use ChatGPT right: Do's of using…
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