CVS Health

This #NationalNursesMonth, we’re celebrating the impact nurses make every day, through people like Debbie Kim. 🫶 As a nurse and health coach on the Aetna, a CVS Health Company, Social Risk Factors team, Debbie turns every phone call into a meaningful connection, helping Medicare members navigate benefits and access the care they need. “For many members, that call is their most direct line to care, and we take that seriously.” From solving transportation and affordability challenges to identifying $0 medication options, Debbie shows what empathy and expertise can do. Her theme song? 🎶 Lean on Me, because no one should navigate care alone. #TeamCVS #NursesMonth

Mental health care should feel accessible and supportive. That’s why Aetna, a CVS Health Company, is introducing Aetna Mental Health On Demand, launching in 2027. Members will have real-time access to licensed clinicians via chat, phone or video. During the initial launch, clinicians connected with members in as little as 13 seconds, helping them get immediate support and a personalized plan for ongoing care. ��� Real-time access to licensed clinicians ✅ Personalized action plans and help navigating next steps ✅ Ongoing support and coordinated follow-up 👉 Full story in the first comment ⬇️ How could faster access change someone’s mental health journey? #TeamCVS #MentalHealth #AccessToCare

What if one call was enough to get the help you need? CVS Health is expanding our collaboration with Salesforce to advance call center care across our businesses. With Agentforce Health, we are using responsible AI to improve the call center experience for members and the 1.5 million providers who support their care. What this means for members and colleagues: ⚡ Faster answers with AI‑powered insights in real time 🧩 A complete view of a member’s health journey 🤝 Consistent support across CVS Health businesses 💬 Time for more meaningful conversations with clinical oversight Built on more than a decade of collaboration, this next step shows how responsible AI can help simplify health care while supporting our colleagues and the people we serve. Read the full announcement to learn more. ⬇️ https://cvs.co/4dMJuyi

On this day, there are no words. Only gratitude, remembrance, and a quiet promise to keep showing up for those who carry their memory forward. Learn more about how we at CVS Health are honoring this commitment at https://cvs.co/3Ris19z.

Behind every better health outcome is a team working to make care more accessible, more personal and more connected. Meet Sumit Gupta, a Lead Data Scientist at Aetna, a CVS Health Company, who is helping drive that work forward 💙 By turning insights into action, Sumit and his colleagues are improving how people navigate care in ways that may not always be visible but matter every day. Because improving health care is not just about innovation. It's about making a meaningful difference in people’s lives. #TeamCVS #AANHPI

250 years of history. One shared future. CVS Health is collaborating with America250 to support the nation’s 250th anniversary and bring communities together in meaningful ways. From our beginnings in a single store in Lowell, Massachusetts, to serving more than 185 million people today, our focus remains the same. Improve health outcomes, expand access to care and strengthen communities across the country. We’re recognizing this milestone by supporting communities where our colleagues live and work across the country. Learn more: https://cvs.co/42NUGpk #TeamCVS #HealthierHappensTogether #America250

Most of us know a parent, grandparent, neighbor or patient who finds today’s digital health tools hard to navigate. A new CVS Health white paper explores the digital health literacy gap among seniors, and how age‑related changes and rapid technology shifts can make everyday tasks like portal logins, appointment scheduling and prescription management more challenging. Here’s what the research found: 🧠 Many seniors encounter digital challenges as health, vision or cognitive needs change 📅 These barriers can contribute to missed appointments and delays in care 💙 86% of seniors are open to digital health engagement when experiences are designed with their needs in mind The paper also explores practical ideas for designing digital experiences that work better for seniors, with a focus on accessibility, clarity and trust. Read the full white paper ➡️ https://cvs.co/49XH7aH Where do you see seniors struggling with digital health tools today? ⬇️

Nearly 1 in 4 adults lives with a mental health condition. Access is no longer the only question. How care is delivered and whether it helps patients improve matters just as much. In a new article, Dr. Taft Parsons III, MD, CVS Health’s Chief Psychiatric Officer, explores why access and quality of care must move together to drive real impact. #MentalHealthAwareness #HealthierHappensTogether Full article in the comments.

Sometimes the smallest notes carry the biggest impact. “Thank you for teaching me how to self-infuse myself.” That message now lives on the refrigerator of Victor Marti, RN, Specialty Infusion Nurse with Coram/CVS Specialty, written by a young patient who, along with his brother, learned to manage a lifelong hemophilia condition with confidence. When a sudden insurance change left the family without in-home care, Victor stepped in. Not just to deliver treatment, but to teach them how to take control. Across CVS Health, 18,000 nurses show up in moments like this every day, bringing clinical expertise, calm and care into patients’ lives. This is the power of nurses. #PowerOfNurses #TeamCVS #NursesMonth

Mental health isn’t separate from women’s health. It’s foundational. Women face higher mental health risks during key life transitions like pregnancy, postpartum and menopause. Yet care is often treated as an add-on instead of a core part of routine care. “If women are carrying responsibility for family health across every stage of life, the health care system must meet them there with access, dignity and support,” said Dr. Joanne Armstrong, Vice President and Chief Medical Officer of Women’s Health at CVS Health. At CVS Health, we’re working to offer mental health support for women throughout their lives. ➡️ Learn more: https://cvs.co/4twyOtm