If your AI roadmap is built around moving the combined ratio, Kyle Nakatsuji has a question worth sitting with and he's bringing the answer to the Orange Stage at Insurtech Insights on June 3. #InsurTech #Insurance #AI
The combined ratio is an output. Your board sees it. Your reinsurers see it. Your investors see it. Most AI pitches you have received in the past two years were aimed at moving it. That framing has a problem. The combined ratio records what already happened. It reflects thousands of upstream decisions: workflows, cost structure, what you measured, and therefore what you built. Pointing AI at the output gives you better visibility into results you could not fully control at that level. It does not give you leverage on the decisions that produced them. Amazon calls this Working Backwards: get the inputs right and the output follows. Manage the output and you are managing a lagging indicator someone else's decisions already locked in. AI is the first tool that gives carriers real leverage at the input layer. Workflow design. Lever identification. Deciding what success looks like before you build, then measuring whether you moved it. Most carriers are still managing the output. The ones building structural advantage are designing the inputs. I will make the case on the Orange Stage at Insurtech Insights in New York on June 3 at 4:05 PM: "Margin in the Crosshairs: Navigating the Cost Pressures Reshaping P&C Insurance." One question to leave you with: if your AI roadmap is aimed at moving the combined ratio, what specific input-level decisions does it change? If you cannot answer that cleanly, the program will be hard to defend the first time conditions turn. See you in New York. #insurtech #insuranceAI #pncinsurance #ITIUSA2026