You're facing conflicting client views on quality metrics. How do you decide what really matters?
When clients clash over quality metrics, it's crucial to steer towards consensus. Here's how to align divergent views:
- Analyze the metrics: Weigh each metric's relevance to project goals.
- Facilitate dialogue: Encourage open discussion between clients to understand their perspectives.
- Propose a hybrid approach: Combine elements from each viewpoint to forge a unified metric system.
Curious about how others handle conflicting client views on quality metrics? Share your strategies.
You're facing conflicting client views on quality metrics. How do you decide what really matters?
When clients clash over quality metrics, it's crucial to steer towards consensus. Here's how to align divergent views:
- Analyze the metrics: Weigh each metric's relevance to project goals.
- Facilitate dialogue: Encourage open discussion between clients to understand their perspectives.
- Propose a hybrid approach: Combine elements from each viewpoint to forge a unified metric system.
Curious about how others handle conflicting client views on quality metrics? Share your strategies.
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Quality metrics need to be derived from Customer Quality Requirements (CQR) after identifying what they consider is critical to quality. The systematic Voice of Customer process that helps translate customer desires and expectations needs to be followed to avoid conflict.
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Ao deparar-se com conflito de métricas de qualidade, o ponto mais importante é tratar o assunto como uma grande oportunidade de melhoria, colete o maior número de dados possíveis para transformar em informações que colaborem com as tomadas de decisões, classifiquem o que são problemas funcionais, visuais e subjetivos, que são as piores a serem tratados, conhecer as necessidades do seus clientes internos e externos é ponto crucial para definição das métricas, pois, o papel dessas é direcionar à excelência da entrega de um produto ou serviço.
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Desmon Ginting
Bridging Sociology, Communication, and Innovation with Workplace Culture & Management
🤔 Conflicting views on quality metrics arise as a result of differing standpoints. As a result, align those standpoints first by determining the end outcome to be attained through quality metrics. Following that, collaborate with the client to objectively define the quality measures that will result in the desired outcome. 💯
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It is not just a matter of which metrics matter more, but rather about your capability as a supplier. Before engaging in business with clients, you must understand their specific requirements in addition to the minimum standards of your industry. You should also ensure that you are capable of delivering the products or services they need in compliance with the agreed-upon quality assurance standards. The company's quality strategy must simultaneously meet both industry standards and customer requirements, which is crucial for ensuring compliance and customer satisfaction
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If we look into long term vision and consider our customers as partners than it’s very important to understand the quality requirements of customer. All customers have their specific requirements and as partners it’s important to deliver their required quality products on time.
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