Set clear expectations for feedback by defining its purpose and process. Facilitate an open discussion to address concerns and find common ground. Encourage a culture of respect and constructive criticism. Offer multiple feedback channels to suit different preferences. Monitor progress and adjust the approach as needed.

I take some important steps to solve this feedback challenge: Step 1: Using ChatGPT, I write down the most ambiguous and generic feedback notes possible. They should be mean, people do not really develop with positive comments; Step 2: Invite the whole team for a fun team building exercise called “Secret Feedback Santa”, where they try to guess who is supposed to receive each one of these notes; Step 3: Tell there is a special reward for the person that guessed the highest amount of correct choices (spoiler, it’s zero). Extra points if they can give a STAR example of that feedback to the team member. Done. Now while they are busy fighting each other and reporting you to RH, there is little time left to further discuss the initial problem.

For me, clear and constructive feedback is a reflection of the team’s maturity. It’s essential to foster an environment of trust where expressing an opinion is not met with retaliation. I also make sure not to let issues accumulate—whenever I notice certain behaviors or attitudes, I address them immediately with my team member.

One of the golden rules I follow is this: Always give and take feedback on the work and not the person. The goal is to enhance the work product to deliver the best, and not to change the person.

When resolving team feedback conflicts, I focus on structure and sensitivity. Feedback falls into two categories: positive reinforcement and constructive criticism. Deliver praise publicly, address concerns privately. Use specific examples rather than vague statements Create psychological safety through active listening. Most conflicts arise from how feedback is delivered, not the content itself. Tone of voice, body language, and even sitting arrangement significantly impact reception. I've found scheduling regular check-ins, maintaining eye contact, and matching communication styles to individual preferences transforms feedback from a source of tension into a catalyst for growth.