Employee and Customer Experience
Latest Employee and Customer Experience news freshly curated for you as of 3 a.m. ET Mar. 1. Learn more about innovative developments, discover emerging trends and read expert perspectives.
Today's Highlights
- Legacy HR systems, built for a predictable retirement cycle, are misaligned with today's shifting demographics, sidelining valuable older workers and creating risk.
- While insurers adopt AI for efficiency, it's eroding the junior roles that develop future talent, leading to a projected 400,000-job shortfall and a "brittle" workforce.
- Amid constant disruption, leaders are finding that intentional employment design is a competitive differentiator, directly shaping talent sustainability, culture, and performance.
Sources
In The Spotlight
Dive deeper into key discussions within the world of Employee and Customer Experience with a curated selection of important articles offering valuable perspectives.
Discover AI-Powered Insights That Matter to You
Choose a focus, and we'll refresh your feed with the latest insights.
Most HR Systems Were Built For A Workforce That No Longer Exists
Changing demographics are reshaping the talent pool, but HR practices haven't caught up. The gap between recognition and action is costing organizations. Find out why.
Contributor
The Talent You Can’t Find May Already Work For You
Companies face persistent skills gaps and hiring pressure. Internal mobility and skill bridges may unlock adjacent-fit talent already inside the organization.
Contributor
Beyond The Enterprise Data Platform: Why Ecosystems Win
Data platforms have moved from static, disconnected systems to integrated environments where analytics and real-time data actively support decisions as operations unfold.
Contributor
Using AI To Improve Employer-Sponsored Insurance
AI integration in employer-sponsored health care is accelerating. Here are 5 key opportunities to drive better quality, affordability and equity of care.
Contributor
Why Your Reliability Might Be Costing You A Promotion
Being low maintenance at work can reduce visibility and advancement over time. Adaptability without boundaries often leads to missed opportunities and silent burnout.
Contributor
5 Career Moves That Make You Unfireable In 2026
In a dynamic workplace, learn 5 unfireable career moves for 2026. Become indispensable through collaboration, owning outcomes, and building key expertise.
BySho Dewan,
Contributor
Decision Fatigue? Let Your Values Do The Work Of Deciding For You
Decision fatigue is real. Learn how turning your core values into decision filters can help you decide faster, say no easier and create better customer experiences.
Contributor
What The Insurance Industry Is Getting Right About AI But Not About People
When 76% of insurers have deployed AI but half the workforce is looking to leave, the technology strategy and the talent strategy are not the same strategy.
Contributor
Why Employment Design Is Becoming A Competitive Differentiator
In today’s volatile labor market, employment design is emerging as a competitive differentiator, shaping participation, performance and long-term talent sustainability.
Contributor
Five Questions Corporate Leaders Should Be Asking About AI ROI (But Aren’t)
For most businesses measuring the concrete benefits of the estimated $2.5 trillion that will be spent on AI this year is easier said than done.
Contributor