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ServiceNow launches standalone AI service desk to provide support in Teams, Slack, and email

Flow by ServiceNow provides AI-generated responses within existing workflows, with consumption-based pricing.

By Lynn Greiner

Oct 1, 20264 mins

Artificial IntelligenceIT ManagementITSM

Where AI agents are showing real IT savings

Oct 1, 20266 mins

Artificial IntelligenceBudgetingROI and Metrics

How CIOs should evaluate alternative clouds

By Bill Doerrfeld

Sep 30, 20268 mins

BudgetingC-SuiteCIO

The AI transformation underway at Musinsa

By Jihyun Lee (이지현)

Sep 25, 20267 mins

Change ManagementE-commerce ServicesRetail Industry

AI's real bottleneck isn't compute — it's the network underneath

Sep 24, 20266 mins

Artificial IntelligenceIT OperationsNetwork Monitoring

AI spending puts the squeeze on IT modernization, risking ROI

Sep 24, 20266 mins

BudgetingDigital TransformationROI and Metrics

AWS launches CloudWatch Omni to unify observability for AI agents and applications

By Anirban Ghoshal

Sep 22, 20267 mins

Application ManagementApplication MonitoringArtificial Intelligence

7 ways to restructure IT for maximum productivity

By John Edwards

Sep 22, 20266 mins

IT LeadershipIT OperationsIT Strategy

7 projects top of mind for IT leaders today

By Mary K. Pratt

Sep 21, 202612 mins

Business IT AlignmentDigital TransformationIT Strategy

Articles

An undisclosed Microsoft presentation is now central to a multi-million dollar antitrust fight

A new court order demands additional documents tied to allegations that Microsoft used licensing restrictions and discounts to push customers from perpetual software toward subscription services.

Sep 17, 2026 5 mins

LegalMicrosoftSoftware Licensing

European cloud watchdog slams Broadcom over VMware licensing practices, issues warnings about SAP

ECCO condemns VMware licensing changes and the shutdown of its main reseller program; SAP fares slightly better.

Sep 15, 2026 6 mins

SAPSoftware LicensingVMware

Rethinking and realigning IT for the agentic AI era

IT leaders discuss how agentic AI’s emergence as a transformative force is leading them to adapt how IT operates to harness the technology’s potential to advance their business.

By Esther Shein

Sep 14, 2026 14 mins

Business IT AlignmentIT GovernanceIT Strategy

How AI and cybersecurity are reshaping ServiceNow

With AI putting the squeeze on SaaS providers, ITSM incumbent ServiceNow is embracing a consumption-based shift and an expansion play centered on cyber.

By John E. Dunn

Sep 11, 2026 7 mins

ITSMSaaSServiceNow

Keet: Tether’s P2P communication app built to survive internet shutdowns

P2P solutions like Keet and QVAC are reclaiming user control over communication.

May 28, 2026 6 mins

Application ManagementCloud ComputingSaaS

How to upskill IT for agentic AI: 7 pathways to success

CIOs must revamp their IT training and career development agendas to set the stage for the agentic enterprise. Here are the skills to develop and the strategic shifts worth embracing.

By Isaac Sacolick

Sep 8, 2026 11 mins

Artificial IntelligenceChange ManagementIT Skills and Training

What is sovereign AI? Strategic control of your AI future

The concept of AI sovereignty focuses on control and choice, offering a long-game strategy for better handling costs, data privacy, and vendor lock-in.

Sep 8, 2026 7 mins

Artificial IntelligenceInfrastructure ManagementVendor Management

IT infrastructure shortages are real and lasting. Here’s how to cope

Hyperscalers are driving equipment shortages across the board, with no relief in sight this year. But analysts, VARs, and vendors have advice on how to keep AI and other projects moving even if you have to wait for the gear you really want.

By Paul Desmond

Sep 7, 2026 13 mins

BudgetingInfrastructure ManagementTechnology Industry

65% of employees would love to roll back workplace AI

Workers are eager to adopt AI, but lack of training, clarity, and payoff is leaving many overwhelmed and nostalgic for a time before AI existed. Chalk that up to change management failure.

Sep 4, 2026 4 mins

Business IT AlignmentChange ManagementIT Skills and Training

The rise of the AI operating executive

Cox Automotive’s Marianne Johnson is writing the playbook for a new kind of multifaceted leader capable of driving companywide AI transformation.

Sep 3, 2026 14 mins

Artificial IntelligenceBusiness IT AlignmentDigital Transformation

If we want to implement AI successfully, we need to completely change how we do businesses

AI works better when the people closest to the work can test, improve and roll out solutions instead of waiting for executives.

Sep 1, 2026 6 mins

Business OperationsChange ManagementDigital Transformation

Now more than ever, CIOs need to be change agents

Change management has become a huge part of the job as AI presents new challenges to employee adoption.

Sep 1, 2026 6 mins

Business IT AlignmentCIOCIO 100

What changes when AI becomes part of how the business runs?

AI is moving beyond pilots, and the real challenge is figuring out what the business can trust, support and scale.

Sep 1, 2026 9 mins

Business OperationsChange ManagementIT Leadership

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Microsoft, Google back Apache Ossie to make enterprise data and AI platforms more interoperable

By Anirban Ghoshal

Oct 1, 20266 mins

Data GovernanceData IntegrationData Management

Memory squeeze set to tighten through 2028, Micron says

Oct 1, 20265 mins

BudgetingData CenterServers

AI and the impending third technology talent drought

By Chris Caruso

Oct 1, 202611 mins

DeveloperHiringHuman Resources

Naveed Anwar on AI, Leadership, and the Future of Enterprise Technology

Jul 29, 202615 mins

CIO Leadership Live

The Foundation First – ING's Global CIO on Why AI Pilots Fail to Scale

By Estelle Quek

22 Jul 202625 mins

BankingCIOFinancial Services Industry

Niraj Bhatt on Innovation, AI, and Modern Technology Leadership

Jul 20, 202613 mins

Synology demonstrates how the PAS7700 keeps enterprise storage running during a hardware failure

Sep 30, 20268 mins

Enterprise StorageNetwork-Attached Storage

PlexTrac helps security teams prioritize vulnerabilities, fix critical risks faster

Sep 23, 202613 mins

Threat and Vulnerability ManagementUnified Threat ManagementVulnerabilities

FluidCloud moves cloud infrastructure across clouds in minutes

Sep 16, 202619 mins

Cloud ComputingCloud Management

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