

Retail
Turning disruption into advantage with agentic AI for retail
Retail is being squeezed from all sides as inflation reshapes demand, consumer expectations continue to rise, and workforce concerns around AI adoption mount.
To respond, retailers need practical AI roadmaps that balance competing priorities: reducing costs while driving growth, automating operations while augmenting employees, and enabling new customer experiences that integrate seamlessly into the existing journey.
Capgemini helps retailers lead through disruption by leveraging AI to anticipate industry shifts and adapt the business — turning these forces into new sources of growth, efficiency, and sustained competitive advantage.
What we deliver for retailers
“One journey, every channel. Retail success today isn’t a matter of presence, but consistency. We help retailers design and deliver seamless experiences that build loyalty with every interaction.”
Mark Ruston, VP, Global Retail Lead, Capgemini
Agentic commerce
From searchless retail to AI decision‑making
Research and insights
Expert perspectives
Agentic commerce is coming: How retailers should prepare for an AI‑driven future

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