Amazon Renewed

Products sold on Amazon Renewed have been inspected and tested to be fully functional by an Amazon qualified and performance managed supplier. The supplier may be the seller of record, when that is not Amazon EU S.à.r.l. Or, the supplier may be a third-party vendor, when Amazon EU S.à.r.l. sells products that it sources from third-party vendors.

The suppliers may be qualified manufacturers or specialised third-party refurbishers. They must meet strict criteria to be able to sell on Amazon Renewed and meet ongoing performance targets. For details, please check the supplier or Product Details as well as the product packaging.

The inspection and testing process typically include a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the qualified supplier, or by Amazon. The products will be fully functional and in one of the four following conditions: Premium, Excellent, Good and Acceptable.

Premium condition

Cosmetic condition: Premium

Screen: No scratches
Body: No signs of cosmetic damage (scratches, dents, and more) are visible when the holding the product 30 centimeters away.

Functional condition: Premium

Functionality: Fully functional
Battery: >90% of original battery life
Accessories: Generic or original equipment manufacturer accessories and premium packaging provided.

Excellent condition

Cosmetic condition: Excellent

Screen: No scratches
Body: No signs of cosmetic damage (scratches, dents, and more) are visible when holding the product 30 centimeters away.

Functional condition: Excellent

Functionality: Fully functional
Battery: >80% of original battery life
Accessories: Generic or original equipment manufacturer accessories and packaging provided.

Good condition

Cosmetic condition: Good

Screen: No scratches
Body: Light scratches, barely visible when holding the product 30 centimeters away and imperceptible to touch.

Functional condition: Excellent

Functionality: Fully functional
Battery: >80% of original battery life
Accessories: Generic or original equipment manufacturer accessories and packaging provided.

Acceptable condition

Cosmetic condition: Acceptable

Screen: May have a small number of shallow scratches, invisible when the screen is turned on.
Body: Light scratches, clearly visible when holding the device 30 centimeters away and perceptible to touch.

Functional condition: Excellent

Functionality: Fully functional
Battery: >80% of original battery life
Accessories: Generic or original equipment manufacturer accessories and packaging provided.

Note: Wireless devices do not come with headphones. They also have batteries tested to have at least 80% (or at least 90% for Renewed Premium products) capacity relative to new at the time of sale. Refurbished phones are not guaranteed to maintain their waterproof seal. The products may be packaged in a generic box. They may also come with the accessories that could be generic, with exceptions, if any, mentioned on the product detail page.

Amazon Renewed Guarantee

With regards to products on Amazon Renewed sold by third-party sellers you benefit from the Amazon Renewed Guarantee which is a complementary commercial guarantee offered to you free-of-charge. With this commercial guarantee, you are eligible for a replacement or refund from Amazon within 1 year of receiving the product if it is faulty, defective or does not work as expected and quick support for claims and free troubleshooting via a single point of contact at Amazon. The Amazon Renewed Guarantee is provided to you by Amazon in addition to your statutory consumer rights and legal guarantees that you can always exercise against the third-party seller, who sold you the product. This commercial guarantee also applies without prejudice of your return rights under the third-party seller's voluntary returns policy. Learn more about the Amazon Renewed Guarantee.

With regards to products sold by Amazon directly, these are covered under the statutory legal warranty by Amazon directly.

You can find further information about your consumer rights on our Faulty Goods - Your Consumer Rights page.

Shop all refurbished, pre-owned and open-box products on the Amazon Renewed store.