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FAQ

Frequently Asked Questions

  • On a "Pro Plan" you get full access to our growing library of workshop tools, unlimited use of our AI so you can quickly and easily tailor our tools to your needs, all future updates free of charge and email support from our team of workshop experts.
  • Absolutely! You can upgrade, downgrade, or cancel your plan at any time from your "Billing" page after you sign in. If you cancel, you'll retain access to your paid features until the end of your current billing period. After that, your account automatically transitions to the Free plan.
  • We bill through Stripe, a trusted global payment provider used by many companies like ours. All payments are made by credit or debit card. Your card details are stored securely by Stripe and never touch our servers. We currently accept ten currencies: USD, EUR, GBP, AUD, NZD, HKD, CAD, SGD, and ZAR. We set your default currency based on your location so prices make sense for you, but you can switch to another currency if you prefer. Stripe handles security from end to end with industry standard PCI DSS compliance and support for Strong Customer Authentication where required. We also support 3D Secure when your bank asks for it. You receive an invoice and email receipt for every payment. The invoice shows the currency used and any taxes so finance and VAT reclaim are straightforward. If your bank charges a small international or conversion fee, that comes from your bank, not from us. Prices are locked in the currency you choose at checkout, and renewals bill in the same currency. If you need to pay in a currency not listed or have a card issue, contact us and we will help you quickly. For Enterprise plans you can also pay directly after receiving an invoice.
  • Your content remains yours, regardless of your subscription status. If you downgrade or cancel, you'll retain access to all your created content, but some advanced features may be limited.
  • No. There are no hidden charges. You pay the price shown on your plan, plus VAT or local taxes where required. That is all. We never add setup fees, support fees, cancellation fees, or surprise add-ons at checkout. You will always see the full total before you pay. Your bank may add a small currency conversion or international fee. We do not control or collect this. Every invoice shows the currency and any tax so you can reclaim VAT if you are eligible. Plans renew at the listed price. If we ever change prices, we will tell you in advance and give you time to review. You can upgrade, downgrade, or cancel at any time from your account. You receive a VAT invoice and receipt for every payment. Your full billing history is always available in your account.
  • No problem! Feel free to contact us at hello@workshopbank.com
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Marybeth Gregg
President at The Gregg Resource Group, LLC

So valuable I had to join!

β€œI am so looking forward to being a member. I've been using your materials with great success over the past year and have been very impressed. When I saw the membership I knew it would be so valuable that I had to join!”

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Steve Bather
Executive Director at MeetingSphere

The convenience of WorkshopBank is brilliant

β€œI've been a subscriber for a while and find the accessibility and convenience of WorkshopBank brilliant. The downloads have been very useful for finding useful assets for designing and supporting workshops / conferences and consulting / training interventions.”

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Emily Wilson
Professional Development Coordinator at Appalachian State University

Awesome resource

β€œI have used your resources in my work with various departments, and they have always found the activities meaningful, which is why I decided to become a member. This is an awesome resource!”

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Brian Nelson
Business Advisor - Revenue Development

Your content is nothing short of excellent

β€œThe content you provide for facilitators is nothing short of excellent. I’ve examined a lot of it and also bought the library for ongoing use.”