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Contact Center
61% of CX Practitioners Agree: Governments Should Mandate the Right to Speak to a Human In Customer Service
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
CRM
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
Conversational AI
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
The Role of Acoustic Technology in the Modern Contact Center
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
