Bruce MacLeod

𝗘𝘃𝗲𝗿 𝗱𝗲𝗮𝗹𝘁 𝘄𝗶𝘁𝗵 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝘁𝗮𝗸𝗲 𝗮𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 𝗼𝗳 𝘆𝗼𝘂? A client poaching a team member. A vendor delivering substandard work. Or an employee trying to win over your client. Here’s a concept I recently read in the book - 'How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships' that really struck me: “𝐈𝐟 𝐲𝐨𝐮 𝐭𝐫𝐚𝐩 𝐚 𝐫𝐚𝐭, 𝐥𝐞𝐚𝐯𝐞 𝐭𝐡𝐞 𝐭𝐫𝐚𝐩 𝐨𝐩𝐞𝐧.” 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗶𝘁 𝗺𝗲𝗮𝗻? Acknowledge it. Let them know you see what’s happening. Don’t escalate unnecessarily. You don’t have to fight every battle. Offer a graceful exit. Let them move on while keeping their dignity intact. 𝗪𝗵𝘆 𝗱𝗼𝗲𝘀 𝗶𝘁 𝗺𝗮𝘁𝘁𝗲𝗿? Shows strength, not weakness. Keeps your professional integrity intact. Focuses your energy on people and opportunities that truly matter. As a founder, I’ve seen this approach work wonders. Sometimes the most powerful action is to allow someone to leave rather than letting conflict take centre stage. . . #HowToTalkToAnyone #FromTheBook #FoundersJourney #BusinessWoman #Entrepreneur #ThingsWeLearn #LettingGo #ProfessionalIntergrity #BusinessEthics #BookOfTheDay #CurrentlyReading 

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On Monday, the GSA- Global Sourcing Association will publish the Gender Pay Gap Report for the technology and business services industry, covering over 70 companies that are required to report this data in the UK. Here’s a sneak peek at some of the key headlines: - Our industry is slightly ahead of the UK average — but that said, the median gender pay gap in technology and business services stands at 12.3% in favour of men. - Our dataset includes just four companies where the median gender pay gap skews in favour of women. - Gender pay is broadly equitable at the facilities services end of the industry, but the pay gap is shockingly wide in legal services. - The fact that only 31% of women occupy roles in the upper pay quartile continues to have a major impact on pay parity. The report will rank all companies by overall performance, highlighting both the biggest improvers and those that have unfortunately taken steps backward. Where will your employer sit? Where will your partners and suppliers sit — and what will you do about it? In response to this continued disparity, the GSA is relaunching its Women in Sourcing Mentoring Programme — and we’re kicking it off with the first Mentoring Café at lunchtime this Monday. 🎟 Register here for the launch of the Women in Sourcing Mentoring Programme: https://lnkd.in/eibrRwBE If you’re an experienced professional in our industry — male or female — and feel it’s time to give back to the future leaders of our industry, we’d love for you to join us. If you’re an aspiring female rising star seeking guidance outside formal training and coaching frameworks, this programme is designed for you. Together we can grow talent, close the gap, and move our industry forward. #GenderPayGap2025 #TechAndServicesPayGap #GSAUK #GlobalSourcing #BusinessServicesInsights #EqualityInSourcing #UKPayGapReport #InclusiveLeadership #WomenInSourcing #MentoringMatters ##CloseTheGap Global Technology & Business Services Council- GT&BSC Chamindā D. Ashique M Ali Debi Hamill Traci Freeman (she / her) Nevin Khaled Helmy Salma Tawfik Angela Kays Sunita Hirani Helen Ricardo Pawel Panczyj Anthony Raja Devadoss Lena Rosenior Gary Salterpicco FCIPS(CS) CMgr FCMI FICRS Terry Walby Kimberly Maneeley

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Before SolutionX, our operations team was in firefighting mode. Missed shifts, payroll delays, and scattered availability were slowing us down. As a healthcare outsourcing partner for UK agencies, operations is everything. We’re handling dozens of nurses, multiple agencies, hundreds of shifts daily. We used spreadsheets. Slack messages. Manual rosters. But every week, something slipped. – Nurses forgot to update their availability – Shifts clashed – Payroll took 2 full days to finalise We realised: scaling wasn’t the problem. Scaling without structure was. Then we started using SolutionX — and everything changed. ✅ Availability management – real-time nurse inputs ✅ Shift allocation – no overlaps, smarter planning ✅ Payroll automation – hours tracked, payouts accurate Now, we focus on what actually matters: Growing client trust and filling shifts faster. If you’re still relying on Excel to manage 100s of shifts, I’ve been there. Follow me for behind-the-scenes lessons from building a lean healthcare ops team that runs at scale.

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You Earn the right to grow....... Over the last 12 months the UK BPO space has went through and continues to go through a massive transition. As a result a lot of Company have been caught with their pants down... Just because they relied on setting up off shore as the USP. As a result getting stuck and not evolving..... USP's from all 'Global' BPO's.... AI powered..... People focused.....Data insights...... Its no longer unique. Often when you look at these three areas its poorly planned, poorly developed , poorly deployed and often just focused on cheap staff and over promise on outcomes.... Earn the right to Grow..... Find your Niche (USP) by understanding that your niche IS NOT your prison.....IT IS your Launch pad.... Focusing on your Niche may feel RISKY....... But looking and sounding like every other BPO and your competition is driving a price to the bottom and putting your business at risk of being stuck.... Make your Niche your competitive advantage...... #competitiveadvantage #leadership #Niche #BPO

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As many UK companies review budgets and workforce plans for the year ahead, here's a question worth asking "Could offshoring help you do more with the same budget?" With the right partner, you can expand your team capacity, often doubling your headcount for the same cost, without compromising on quality or culture. More capability. Same budget. If you’re planning to scale in 2026, now’s the time to explore offshoring as a growth strategy. #BusinessStrategy #Budget2026 #Offshoring #GlobalTalent

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