NelsonHall

Bilal Chaudhry has published a new NelsonHall market assessment – 'Life & Annuities: Redefining Operations in an AI-First Era.' The Life & Annuities sector is entering a period of profound change, with insurers expected to launch products faster, deliver more personalized customer experiences, and meet growing demands for transparency, all while facing regulatory scrutiny and cost pressures. This study provides L&A insurers with actionable insights to help them apply AI-first strategies and achieve measurable benefits to their business: https://lnkd.in/eESbz7Yp #LifeInsurance #Annuities #AI #Automation

A new NelsonHall report by Gaurav P. provides a comprehensive and objective analysis of Infosys’ Salesforce offerings, capabilities, and market and financial strengths: https://lnkd.in/eR-6Jr2k #ITservices #AI #Sourcing

We are pleased to share the latest edition of our HR & Talent Transformation newsletter, with updates on our research and thought leadership, plus happenings in the world of HR. The newsletter also contains important vendor financial results, M&A activity, and other business updates. For all the latest HR insights, please download the newsletter below... #HR #HRservices #HRtransformation #HCM #RPO #BenefitsAdmin #Talent #Payroll #EOR #WFM

A NelsonHall vendor profile by Mike Smart – 'Concentrix - Achieving Operation Transformation Leveraging Agentic AI' – is now available to program subscribers: https://lnkd.in/es2fbbVD #AgenticAI #AI #operationaltransformation #opstransformation #digitaltransformation #CXservices #CX

'...the company is enhancing annotators' skills and expanding language coverage across data types to handle domain work across regions and languages. It continues to invest in specialized resources such as PhDs in math, biology, and chemistry. Another emerging area is UX/UI, creative and technical writing, and trust and safety writing.'

The June edition of our CX Services Insights newsletter has been published. It provides a round-up of current and upcoming research and thought leadership, plus news from around the industry. We also provide a summary of recent market happenings, including contract awards and M&A activity. You can download our June CX Services Insights newsletter below... #CXservices #CXtransformation #CX #AgenticAI #AI #GenAI #BFSI Ivan Kotzev

Grateful to Conduent for the invitation to attend Conduent Elevate. As Day 2 comes to a close and we head into the final day tomorrow, it has been insightful hearing perspectives on how organizations are approaching operational transformation across healthcare, insurance, and customer operations. A major theme throughout today's discussions centered around elevating outcomes through the combination of: - operational efficiency - improved customer interactions - measurable outcomes at scale What stood out most was the focus on the industry's shift from AI proof of concept to operational execution — embedding AI into decision-making, workflow optimization, and service delivery environments to drive more scalable and intelligent operations. The discussions also emphasized approaching disruption responsibly by balancing innovation, scalability, governance, and real-world operational impact rather than implementing AI for the sake of hype. Appreciate the opportunity to connect with leaders across the industry, and looking forward to the final day of discussions tomorrow. Also appreciated the thoughtful welcome package and hospitality from the Conduent team #ConduentElevate #Conduent #AI #Healthcare #Insurance

𝐂𝐚𝐩𝐠𝐞𝐦𝐢𝐧𝐢 𝐂𝐥𝐞𝐚𝐫𝐥𝐲 𝐓𝐞𝐥𝐥𝐬 𝐈𝐧𝐯𝐞𝐬𝐭𝐨𝐫𝐬 𝐀𝐈 𝐖𝐢𝐥𝐥 𝐃𝐫𝐢𝐯𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 𝐚𝐧𝐝 𝐏𝐫𝐨𝐟𝐢𝐭𝐬 Capgemini sent a significant message today, with its Capital Market Day. In essence, the company says that AI (think LLMs) is a growth and profits opportunity for the firm: its guidance for 2025-28 is: 💥 CC CAGR of +5.5% to +7.5%, including 2 pts from acquisitions 💥 An operating margin improvement (before M&As) of 130-150 bps between 2025-28, and reach 12.1-12.3% in revenues. 𝐄𝐚𝐫𝐥𝐲 𝐭𝐡𝐨𝐮𝐠𝐡𝐭𝐬: 💥A firm message signaling that AI will drive the transformation of its clients' IT, operations, and R&D, and that the deflationary impact of using AI will not materialize in the short- to mid-term. Investors will be relieved, as IT services spending has been subdued over the past three years, due to a lack of discretionary spending and increases in SaaS and cloud prices 💥No significant change in the M&A strategy, which will be dominated by the WNS integration. At a time when its Indian peers are accelerating on mid-sized M&As, (think TCS with its two #Salesforce acquisitions), Capgemini, I think, maintains its focus on rare but transformational acquisitions (e.g., WNS, Altran), complemented mostly by bolt-ons 💥 Continued financial repositioning: Capgemini is moving from its adjusted EBIT margin that excluded restructuring costs and stock-based payments to a new KPI: operating margin before acquisition-related expenses. Capgemini is getting closer to Indian standards, although it is still miles away from tier-one Indian vendors.

Elizabeth Rennie has published a new NelsonHall Market Assessment: 'HR Transformation: Driving High-Performance Outcomes.' Organizations are driving experience-led and engagement-led HR capability, and there is an imperative to deliver HR transformations at speed, find the best talent, and leverage improved business processes. This study is designed to assist buyers of HR transformation services in differentiating vendors and their service portfolios and selecting services most relevant to their needs. It highlights the value of outcome-based vendor offerings to CXOs of Fortune 2000 organizations globally. https://lnkd.in/ep6-22vC #HRtransformation #HR #HRservices #HCM #Payroll #AI #GenAI

A new NelsonHall Vendor Evaluation & Assessment Tool (NEAT) by Elizabeth Rennie analyzes the performance of vendors offering HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with specific areas of capability (experience and engagement, transformation journey), and geographic coverage (Americas, EMEA, and multi-country). Vendors evaluated for this NEAT are: ADP, Capgemini, Conduent, HR Path, Infosys, SD Worx, Strada, Tata Consultancy Services, TMF Group, and Zalaris. Access to vendor scoring is available free to buyer organizations. To find out more, contact Guy Saunders (EMEA) at guy.saunders@nelson-hall.com or Darrin Grove (N. America) at darrin.grove@nelson-hall.com. https://lnkd.in/e_ahYYde #HRtransformation #HR #HRservices #HCM #Payroll #AI #GenAI