Humaans reposted this
A year ago I built a ticketing system in Notion for P&C. So much of what people teams do lives in Slack DMs, hallway conversations, and "can you just quickly..." moments. Invisible work with no audit trail and no structured way for people to even reach us. I tried to fix that. What started as basic Notion automations grew into a reporting dashboard, auto-assignment, payroll loops, and evergreen task schedules. 950 tickets and a year later, 61.9% of it is pure People Operations. See screenshots for more 🤓 📊 And now Claude arrived and changed the game completely 🫨 I've now built automations connecting directly to our HRIS, Humaans, that create tickets for sick leave and parental leave timelines automatically, including Danish NemRefusion reimbursements (never missing another deadline 😅). We've also analyzed (with Claude, ofc) recurring ticket themes to update our internal FAQs and have seen ticket volume drop over time. Is it perfect? No. But it's genuinely changed how P&C works at Monta. A few things I'm curious about: 1. If you've built something similar, I want to hear about it. Let's connect! 2. If you're in a people team drowning in invisible work, how are you handling it? 3. If you've ever had to use a ticketing system at work, or would need to, how does it feel from your end? A year ago I started with a simple Notion database. Let's see where Claude and I take this in the next one 🚀