ConnexAI

We are pleased to share that ConnexAI has been selected as a finalist for the 2026 British Data Awards. In recognition of our incredible software development team and impactful AI technology innovations, ConnexAI is nominated for ‘AI Company of the Year’ at this year’s awards. We'd like to congratulate all of this year's finalists for making this year's shortlist. Explore the full list of nominees here: https://lnkd.in/eRDWQCWs

We’re proud to share that Nichola Roberts, NLP Technical Lead at ConnexAI, has been named ‘Data Science Professional of the Year’ at the Women in Technology & Data Awards 2026. This award honors women driving excellence and innovation across the technology and data landscape. Nichola was chosen as this year's winner in recognition of her NLP innovation at ConnexAI and the incredible advancements she has driven in our AI Research Lab. We'd like to congratulate Nichola and all of this year's winners on being recognized for their incredible efforts. Explore the full list here: https://lnkd.in/epzNyZPX

ConnexAI releases new proprietary ASR model that delivers best-in-class speech recognition performance Speech recognition accuracy directly impacts AI agent reliability. Understanding how ASR models perform on real customer audio helps businesses avoid costly transcription errors before they reach production. Our Manchester-based AI Research Lab benchmarked our streaming ASR against six leading models, using 25 hours of real contact center audio across US, UK, Australian, and South African accents. Here's what we found: 📊 ConnexAI: 7.7% Word Error Rate (lowest) 📊 Amazon Transcribe: 10.5% WER 📊 OpenAI gpt-4o-transcribe: 28.6% WER Full benchmark report and methodology: https://lnkd.in/efEcySaS #ConnexAI #ASR #SpeechRecognition

𝐏𝐞𝐫𝐜𝐡 𝐆𝐫𝐨𝐮𝐩 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐂𝐨𝐧𝐧𝐞𝐱𝐀𝐈 𝐭𝐨 𝐀𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐞 𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Strategic investment in advanced AI automation enhances operational efficiency, customer experience, and data intelligence. Perch Group, one of the UK's largest debt collection and credit management groups, has announced a strategic partnership with ConnexAI, a category leader in Conversational Agentic AI. This partnership will further strengthen Perch Group's technology ecosystem and accelerate its customer engagement strategy. Through the partnership, Perch Group has implemented ConnexAI's Agentic AI application and deep tech to intelligently manage inbound and outbound customer emails and phone calls, automate key processes, and extract actionable insights from customer interactions. The technology enables faster response times, improved operational efficiency, and enhanced data visibility across the organization. ConnexAI's AI agents support Perch Group by: • Automating high-volume customer communications across email and voice • Streamlining internal workflows • Extracting structured, compliant data from conversations in real time • Enhancing customer journeys through intelligent routing and automation This investment reflects Perch Group's commitment to innovation and continuous improvement in how it serves customers. By embedding advanced AI across its operations, the organization is building a scalable, future-ready platform designed to deliver both operational excellence and improved customer outcomes. Craig Hinchliffe, Perch Group CEO, commented, "At Perch Group, we are committed to delivering outstanding service while continually investing in technology that strengthens our operations. Partnering with ConnexAI allows us to leverage cutting-edge AI technology and models to enhance efficiency, improve customer experiences, and unlock deeper insight from our interactions. This is an important step in our broader strategy to build a modern, technology-driven organization that is equipped for long-term growth." The partnership with ConnexAI marks a significant milestone in Perch Group's digital transformation journey, demonstrating its proactive investment in advanced AI capabilities to better serve its customer base and industry partners. As AI continues to reshape customer engagement across financial services, Perch Group's investment signals its intent to remain at the forefront of technology adoption, ensuring customers benefit from faster, smarter, and more responsive service.

ConnexAI is proud to be shortlisted in four categories in the AI and Software Development Awards. In recognition of driving innovation across agentic AI and software development, we have been selected as finalists for the following awards: • Best AI Agent Platform • Most Innovative UK Software Company • Data Scientist of the Year: Kit Bower-Morris • Data Scientist of the Year: Matthew Rothery We'd like to congratulate all of this year's finalists, as well as Matthew and Kit, on being recognized for their incredible efforts. We are grateful to have them as part of the ConnexAI team. Explore the full list of finalists here: https://lnkd.in/eBPV8gsM Computing #AISoftwareDevAwards #ConnexAI

ConnexAI is pleased to announce that Nichola Roberts, Data Scientist and LLM Technical Lead, has been named a finalist for the everywoman in Technology Awards. This nomination recognizes Nichola's outstanding leadership at ConnexAI, as well as her expertise in NLP development and conversational AI technology for enterprise businesses. Well done, Nichola, and best of luck at the official ceremony in March. To see the full list of this year's nominees, visit: https://lnkd.in/e62ChWbn

"Everyone who calls in speaks to Hope. Hope is our AI agent, our most well-equipped agent that we have on staff." — Todd Dunayer, Chief Technology Officer at Realm Health Realm Health delivers affordable healthcare solutions to America's transportation industry. When members call, they're often dealing with difficult moments in their lives and need empathetic, knowledgeable support around the clock. By deploying ConnexAI's AI Agent, AI Voice, and AI Analytics technology, Realm Health has transformed how they serve their members. The results: • 30% decrease in calls to live agents • 24/7 availability with zero downtime • AI capacity equivalent to adding 50 people • Real-time analytics that can assess 100 calls in the time it takes a human to review one To see how agentic AI could scale your member engagement, visit: https://lnkd.in/euYTpwea #AgenticAI #Healthcare #ConnexAI

"I would recommend ConnexAI to anyone who wants to win." — Bill Richmond, CEO & Co-founder at CareGuide CareGuide is a US-based medical bill advocacy company helping patients navigate unexpected hospital bills and protect their financial well-being. By partnering with ConnexAI to deploy AI Voice, AI Agent, and AI Analytics technology, CareGuide has transformed their customer engagement while preserving the empathy their sensitive work demands. The results: • Zero missed customer interactions, with 24/7 AI coverage. • 10–12% increase in data captured to support patient advocates. • Savings nearly doubled in the first 10 months of 2025 compared to all of 2024. • Bilingual AI automatically detects and switches languages, making patients feel understood. • Omnichannel continuity lets patients move seamlessly between phone and email, with all interactions centralized for both AI and human teams. To see how ConnexAI could help your organization deliver empathetic, always-on customer engagement, visit: https://lnkd.in/edsPKNhT #AgenticAI #Healthcare #MedicalBilling #PatientExperience #ConnexAI

We're excited to share that Dmitri Sityaev, Director of AI, and Michael Collier, Head of Software Development, will be presenting at the Innovate • Share • Empower Conference hosted by the International School of Monaco. Their Innovate session, "From Algorithms to Autonomy: A Journey Through the History of Machine Learning to Generative & Agentic AI," will explore the evolution of machine learning, from its early foundations to the powerful, autonomous systems we see today, and discuss how these technologies are transforming industries and reshaping education. 📅 Date & time: Friday 9th Jan | 11:15am 📍 Location: International School of Monaco, Room 1.07 #InnovateShareEmpower26 #ConnexAI