Setmore Reviews 3,049

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and expertise, highlighting that the customer service is excellent. People appreciate the positive and professional demeanor of the team, which contributes to a smooth and pleasant interaction. Consumers also frequently mention the user-friendly experience and the overall quality of the service. The quick response times from the support team are particularly valued, ensuring that any issues are addressed efficiently and effectively.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

User experience

People report positive experiences with user experience. Many customers find the platform intuitive, easy to... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and helpful... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the quick and instant responses,... See more

Based on these reviews

Rated 5 out of 5 stars

I love the new multi-site service and within that I need the time zones correct. This morning I noticed the local time would not save. Right away, help and support understood and answered my questio... See more

Rated 5 out of 5 stars

I indeed appreciate Dron's presentation. He solved all doubts I would have and clearly instructed me for the next steps. Although I didn't have my laptop available by that time, he gave me clear... See more

Company replied

Rated 5 out of 5 stars

Siddika was an amazing online help for me. She was kind and helpful. Immediately understood and executed the changes I needed even when i wasnt so straightforward or clear at first and I made some mis... See more

Company replied

Rated 5 out of 5 stars

Setmore is AMAZING!!!!! I scheduled an Onboarding call with Dron and his customer service, professionalism, experience, and expertise were SUPERB in handling my unique request for setting up my bookin... See more

Company replied

Rated 5 out of 5 stars

I’m new to Setmore after having tried a couple of other booking systems and am impressed by its user friendliness. There are a few features it doesn’t currently provide for, such as packages (i.e. ac... See more

Company replied

Rated 5 out of 5 stars

I just had a demo introductory call with Prisha from Setmore. I could have figured out everything eventually on my own. But it was actually really helpful to have the pop up suggestion offered. It mea... See more

Company replied

Rated 5 out of 5 stars

Dron Gohil was incredibly helpful and professional. He was knowledgeable and was able to answer all of my questions without any issues. He explained the details of how each feature works on mobile and... See more

Company replied

Rated 5 out of 5 stars

Setmore has been exactly what our company needed. The platform is very easy to use, clean, and user-friendly, which made the transition smooth for our whole team. I especially want to highlight P... See more

Company replied

Rated 5 out of 5 stars

I just love SetMore. I just integrated to my instagram. Had some trouble with the process and the support team responded quick and with patient. Siddika, Akshara and Dippal helped me out really friend... See more

Company replied

Rated 5 out of 5 stars

Thanks to Dron for walking us through the onboarding process, setup, adjustment and some valuable suggestions for immediate and future use on the platform. He was very friendly, helpful and communi... See more

Company replied

Rated 5 out of 5 stars

Prisha was so helpful and positive! She answered all my questions, even the ones that I forgot. She also gave me tips and information on how to improve the user experience, how to customize my booking... See more

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Rated 5 out of 5 stars

I worked with Dippal all night long on November 11 and when i had to go to bed i asked him to keep me updated via email and he did and even followed up today November 12 and still made some more edits... See more

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Rated 5 out of 5 stars

I had an absolutely amazing demo session with Prisha Karthikeyan, who has been very helpful and show me great features like google integration features. Appreciate all the support and feel this start... See more

Company replied

Rated 5 out of 5 stars

Prisha was incredible! She was so kind, patient, and genuinely helpful in walking me through Setmore. She made everything easy to understand, and I feel so much more confident using the platform now.... See more

Company replied

Rated 5 out of 5 stars

I have been using the Setmore platform for my new business for a couple of weeks now and I am really impressed by the platform itself and their excellent customer service. To start with, I had a vi... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Setmore as one page presentation site and booking system. We have used it for 5 years and have seen many adjustments in the system together with world booking systems grows. Paymen... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Setmore as have been trying to find a solution for booking out my pool tables & I had tried 3-4 different platforms all week. The team was fast, efficient & helpful... See more

Company replied

Rated 4 out of 5 stars

The call with Prisha was brief , i have to mention how pleasant it was speaking with her. she walked me through some features and also mentioned the Get Started feature which has step by step videos... See more

Company replied

Rated 5 out of 5 stars

Impressive product and customer service! Dron got me all set up in about two days! He was friendly, helpful, knowledgeable, efficient. The product is extremely impressive for the $5 price tag, bett... See more

Company replied

Rated 5 out of 5 stars

Thank you Prisha for walking through the setup and some valuable suggestions to make our booking website works better. She was very friendly, helpful and communicative was so easy. Look forward to bui... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely wonderful experience with Pilly while setting up my new Setmore account. She didn’t just help me create the account—she went above and beyond every step of the way. Pilly took... See more

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Rated 5 out of 5 stars

I was so excited about the system.... I created a MESS!! I need a HIPPA compliant account and create a non compliant account. Also, messed up app plan vs web based plan. Did I say a MESS! PRISH... See more

Company replied

Rated 5 out of 5 stars

Setmore is so reasonably priced and very intuitive to use. I had some issues setting up a fixed deposit when booking but Siddika helped me out with real easy step-by-step. Wouldn't see myself using an... See more

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Rated 5 out of 5 stars

So great to use the chat then a quick phone call solve the problem this is I think the second or third time over the years that I’ve used the Helpdesk and the support is always immediate efficient and... See more

Company replied

Rated 5 out of 5 stars

Dron Gohil did a great job in a call today to set-me up with my Setmore account for my yoga studio. He offered all the information I needed, and showed me on the shared screen as we moved through the... See more

Company replied

Rated 5 out of 5 stars

Had my onboarding session with Prisha tonight and was very impressed with her customer service and knowledge regarding all and any questions I had regarding the system. The software seems clear & very... See more

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Rated 5 out of 5 stars

Prisha is awesome! She explained how Setmore works wow I don't even need a website. This booking system has everything! I can even integrate my Google Business Profile and social media! Can't wait... See more

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Rated 5 out of 5 stars

Mohit was fantastic in helping me to solve an invoicing problem I was having. He went above and beyond by actually physically explaining the process in a video call. I left the call with everything I... See more

Company replied

Rated 5 out of 5 stars

Sudevan is amazingly patient and spent a long time helping me troubleshoot a software problem that was unique to my browser. When companies have customer service this good, it creates loyal customers.... See more

Company replied

Rated 5 out of 5 stars

The support with Setmore is brilliant. They go out of their way to ensure you have a smooth experience. I am older and tech challenged, but Prisha Karthikeyan who was my help support, was brilliant an... See more

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Rated 5 out of 5 stars

I couldn't ask for a more delightful experience in a stressful situation, as I couldn't see my Clients Notes, or access any of my Clients. Madhumita and Siddika were kind, professional, and efficient... See more

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Rated 5 out of 5 stars

I’ve been using Setmore since the very beginning, and it has consistently exceeded my expectations. Over the years, it has simplified scheduling, kept my business organized, and supported growth in wa... See more

Company replied

Rated 5 out of 5 stars

Hema did a nice job explaining the booking platform and its features. I am excited and more confident with updating my profile to customize it to my business needs. I also love that you can get live s... See more

Company replied

Rated 5 out of 5 stars

I didn't know there were any companies that still had good customer service! The services Setmore offers are going to be so helpful to my business. It seems very straightforward and covers a lot of b... See more

Company replied

Rated 5 out of 5 stars

Today I met with Prisha Karthikeyan for an explanation of multi-location sites. She explained how I could have a booking site and business in Canada as well as sync that to a different booking si... See more

Company replied

Rated 5 out of 5 stars

Madhumitha Rocks!!! I am a bit older and not as tech savvy, however I didn't feel one bit slighted or rushed! This is important when dealing with clients who are business owners and are trying to ha... See more

Company replied

Rated 5 out of 5 stars

I've worked with Setmore for years, and they continue to amaze me! Recently I discovered that they have telephone support, and one of their agents seamlessly helped me with a tedious task that I... See more

Company replied

Rated 5 out of 5 stars

Prisha was so incredibly helpful. She explained all of the features of Setmore very clearly. She also was answered every question along the way patiently and thoroughly. In the time that we met, she h... See more

Company replied

Rated 5 out of 5 stars

Setmore onboarding team (Don) is great listener and has a deep understanding about Setmore. He is able to give clear answers to me and help me in creating my working hours and booking page. Also, expl... See more

Company replied


Company details

  1. #11 of 330 best companies in Software Company
  2. #28 of 248 best companies in Business to Business Service

About Setmore

Written by the company

Setmore logo
Setmore offers a free, online scheduling platform for you to connect with your customers. Manage all your appointments through one simple, sleek calendar system and give your business the freedom to grow.

Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork.

A memorable and meaningful experience starts with a connection. Make it straightforward to connect with more customers by creating your free, customizable Booking Page. Display your availability, services, and pricing online, and accept appointments 24/7. Your customers are kept in the loop with automated booking reminders. And, you receive instant updates across your desktop, tablet, iOS, and Android devices.

Make the world your stage by adding 1-click video meetings to your appointments. With Teleport.Video, you can connect with your customers from Anywhere. Ready for your social media to work a little harder? With Setmore, your followers can book appointments directly from your posts, at a time that suits them.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Time zone confusion solved by Siddharth

I love the new multi-site service and within that I need the time zones correct. This morning I noticed the local time would not save. Right away, help and support understood and answered my questions. Siddharth was the technician helping me and I would be happy for everyone to get his help. He was understanding and efficiently solved my problem . Thank you

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fast feed back and very friendly ❤️👍

February 25, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi gmbhairkorea,

Thank you for taking the time to leave us a five-star revew! Great to hear you got fast and very friendly support from the team. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Very helpful agent.

February 21, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Ryle,

Thank you for taking the time to review Setmore! We're glad to hear you got the help you needed. We'll make sure to pass on your kind feedback.

Thank you for taking the time to review Setmore! We’re thrilled to hear that you’ve seen an 84% reduction in front desk payroll and experienced zero missed calls. It’s wonderful to know that Setmore Live Receptionist is making a difference for you, and we’ll be sure to share your kind words with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Zero missed calls.

Zero missed calls.
84% reduction in front desk payroll.
Full control over scripts and call recordings.

Setmore’s Virtual Receptionist paid for itself almost immediately. Strongly recommend.

February 20, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Clarita,

Thank you for taking the time to review Setmore! We’re thrilled to hear that you’ve seen an 84% reduction in front desk payroll and experienced zero missed calls. It’s wonderful to know that Setmore Live Receptionist is making a difference for you, and we’ll be sure to share your kind words with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Brilliant and informative

Brilliant and informative. Really appreciated the full details that were shared and transparency. Excited to get started with Setmore! Thanks Salman for your time and support 🙏

February 19, 2026
Setmore logo

Reply from Setmore

Hi there,

Thank you for taking the time to review Setmore! Great to hear that Salman was brilliant, informative and shared everything you need to get started. We'll make sure to share your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Hemalatha was such a great help!

February 17, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Renae,

Thank you for your five-star review! We're glad to hear that Hemalatha offered you great help. We'll make sure to pass on your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Clear and concise

I had a great time during the demo this morning and Hema did a great job showing me the features of the app and i for one is so excited to present these features to our business partners and give my recommendation to go with Setmore for our appointment scheduling need. Hema was clear and concise on the way she walk me through with the feature and i really find it so easy to use both for us and our clients.

February 19, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Manuel,

Thank you for taking the time to review Setmore. We’re glad to hear the demo was a great experience.It's great that Hema walked you through the features clearly and made everything feel easy to use for both your team and your clients. We'll make sure to share your kind feedback with her.

We really appreciate you thinking and recommending us to your business partners. If there's anything we can do to help you along the way, do not hesitate to reach out to us at help@setmore.com or via the live chat in your app.

Julia, Community Team

Rated 5 out of 5 stars

Setmore is AMAZING!!!!

Setmore is AMAZING!!!!! I scheduled an Onboarding call with Dron and his customer service, professionalism, experience, and expertise were SUPERB in handling my unique request for setting up my booking page. THANK YOU SO MUCH!!!! I'm looking forward to my future bookings. He answered ALL my questions, stayed on the call longer than scheduled 🙏🏼, answered questions I didn't even know I had, and went above and beyond in optimizing my booking page with features I didn't even realize were available, but VERY much needed!!! I left the call confident and READY TO LAUNCH

February 19, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Prayre,

Thank you for taking the time to review Setmore! Great to hear that Dron was helpful and that you left feeling confident and ready to launch. That’s exactly what we aim for. I’ll make sure your kind feedback are passed on to him.

Wishing you every success with your upcoming bookings, and if you ever have any questions or need assistance, we’re here to help 24/7 at help@setmore.com or via the live chat in your app.

Julia, Community Team

Rated 5 out of 5 stars

Dron Gohil gave brilliant personalised…

Dron Gohil gave brilliant personalised service in helping my business assess what we needed and get us efficiently set up. A real asset to the Setmore brand. Accurate, determined, helpful and friendly.

February 2, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Luke,

Thank you for taking the time to review Setmore! Great to hear that Dron gave a great, personalised demo when setting up your account. We'll make sure to pass on your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

I indeed appreciate Dron's…

I indeed appreciate Dron's presentation.
He solved all doubts I would have and clearly instructed me for the next steps.
Although I didn't have my laptop available by that time, he gave me clear directions that enabled me going further.
Case I would have new doubts or concerns, certainly I would ask him.

February 12, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Edilson,

Thank you for taking the time to review Setmore! Great to hear that Dron helped you resolve any doubts you were facing and helped you get started. We'll make sure to pass on your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Wonderful Introduction to Setmore!

Prisha was fantastic! She was so helpful in answering all of my questions and walking me through the many options with Setmore. I felt very supported, and I'm excited to get started!

February 13, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Andrea,

Thank you for taking the time to review Setmore! Great to hear that Prisha was fantastic and helpful when answering your questions and touring the app. We're so glad you felt supported and you're excited to get started. We'll make sure to share your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Siddika finds the solution swiftly

Siddika finds the solution swiftly, very professional

February 13, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Nelia,

Thank you for taking the time to review Setmore! Great to hear that Siddika was very professional and swift when you reached out to find a solution. We'll make sure to pass on your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Clean UX and 24/7 live support with a real team

Salman Abdur walked me through all the best features with a great demo!

February 11, 2026
Setmore logo

Reply from Setmore

Hi Tanya,

Thank you for taking the time to leave us your five-star review! Great to hear that Salman offered a great tour of the features we offer in the app. We'll make sure to pass on your kind comments.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Great experience

The agent was able to communicate clearly with how to solve my issue step by step. She listened to what I needed/wanted and patiently walked me through how the steps needed.

February 9, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Cassie,

Thank you for taking the time to review Setmore! Great to hear that the team provided helpful steps to resolve the issue you were facing. We'll make sure to share your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

best support

very caring, quickly reply, expert on the system, sweet lovely, kindness support, understanding issue and help us for recommendation

February 8, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Siwaree Thai Spa,

Thank you for taking the time to review Setmore! Great to hear that the team offered a caring, quick and kind experience. We'll make sure to share your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

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