The Digital Banker

[Press Release] The 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025, hosted annually by The Digital Banker and currently in its eighth year, brought together the brightest minds and the most influential voices from the global banking and finance industry, for an evening of celebration and recognition in Singapore. 𝐑𝐞𝐚𝐝 𝐨𝐧 𝐭𝐨 𝐟𝐢𝐧𝐝 𝐨𝐮𝐭 𝐰𝐡𝐨 𝐛𝐫𝐨𝐮𝐠𝐡𝐭 𝐡𝐨𝐦𝐞 𝐚𝐰𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐡𝐨𝐰 𝐭𝐡𝐞𝐲’𝐫𝐞 𝐫𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: https://lnkd.in/dJVUEsnE 𝘗𝘩𝘰𝘵𝘰𝘴: https://lnkd.in/gJ5z8MsT

Congratulations to BMO on achieving the following awards at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. 🔹 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 - 𝐌𝐨𝐛𝐢𝐥𝐞 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 - 𝐂𝐚𝐧𝐚𝐝𝐚 🔹 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 – 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬 🔹 𝐇𝐢𝐠𝐡𝐥𝐲 𝐀𝐜𝐜𝐥𝐚𝐢𝐦𝐞𝐝: 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐧 𝐎𝐦𝐧𝐢-𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 BMO is enhancing the customer experience through initiatives like Enhanced Transaction Details, which provide clear information to help users recognize transactions, and Unified Push Provisioning, developed with Google, to offer instant, secure digital card access. These innovations, along with the Goals Ecosystem that personalizes financial guidance across multiple channels, reflect BMO’s commitment to helping customers make real financial progress while driving growth and reducing fraud. #DCX25 #BankingAwards #DigitalCX #CX #Payments #OmniChannel #CustomerExperience #MobileBanking Mathew Mehrotra | Gayle Ramsay | Peter Poon | Gregory Brown Andrea Pascual

Congratulations to Inez Louzonis of Merrill Lynch on being recognised for the 𝐂𝐗 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 - 𝐎𝐯𝐞𝐫𝐚𝐥𝐥 awards at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. Inez Louzonis is a Managing Director in Merrill Wealth Management, where she serves as the Head of Platforms and Capabilities. Leveraging feedback from the field and collaboration with enterprise partners, the team delivers innovative technology, solutions, and tools that create capacity for associates and enhance the client experience. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience #Merrill #CXProfessional #ClientExperience Sean Davidson | Nitesh Kadakia Wilbert B.

Congratulations to Merrill Lynch on being recognised for the 𝐁𝐞𝐬𝐭 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. Merrill's "Digital Appointment Setting" is a new scheduling capability designed to save advisors and their teams time and offer flexible scheduling for clients and prospects. Importantly, the capability is intuitive, where Advisors and Client Associates can initiate appointments for clients and prospects through Salesforce. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience #Merrill #BankingTechnology Inez Louzonis | Sean Davidson | Nitesh Kadakia Wilbert B.

Congratulations to BMO Commercial Bank on winning the 𝐁𝐞𝐬𝐭 𝐔𝐬𝐞 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤- 𝐎𝐯𝐞𝐫𝐚𝐥𝐥 award at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. BMO Commercial Bank's Onboarding Optimization Model provides clients a digital experience with a personalized touch. Notably, the initiative has enabled the Bank to record an increase in transactional client sentiment. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience #CustomerFeedback Derek Vernon | Konstantin Goushin | David Zwickl Andrea Pascual

Congratulations to ruya on clinching two awards at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. 🔹 𝐁𝐞𝐬𝐭 𝐈𝐬𝐥𝐚𝐦𝐢𝐜 𝐁𝐚𝐧𝐤 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 - 𝐔𝐀𝐄 🔹 𝐁𝐞𝐬𝐭 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 - 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐎𝐩𝐞𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 - 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐁𝐚����𝐤 In 2024, ruya transformed Islamic banking in the UAE by launching advanced digital platforms, including a new retail app and online banking portal for businesses that enable customers to complete all banking needs entirely online. Its world-class onboarding journey, integrated with UAE Pass, allows users to open accounts seamlessly and securely within minutes. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience  #ruya #TheDigitalBanker #BestIslamicDigitalBank #Ethicalbanking #Digitalbanking #thebankyouwishyouhad Christoph Koster | Ellen Marston-Darwish | Sulthan Ibrahim | Hassan Moosa | Suneesh S. | Mohamed Rafi Lafir | Abdul Aziz AlMandoos | Mohamed Al Ameeri | Maha Ali Abdulla | Marie d'Halluin | Abdulrahim A. Abhishek Sanadhya

Congratulations to LH BANK on achieving the 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 - 𝐌𝐨𝐛𝐢𝐥𝐞 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 (𝐓𝐡𝐚𝐢𝐥𝐚𝐧𝐝) award at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. LHB You is a revolutionary mobile banking application launched in 2023 offering easy access to financial services. With features like instant account opening, advanced security, and personalized experiences, LHB You delivers a seamless, innovative, and customer-centric banking journey. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience #LHBank #LHBYou #MobileBanking Peerapatana Ketboonchoo | Sam Hsieh | Nadia Zan

Congratulations to Krungsri Finnovate on winning the 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 𝐛𝐲 𝐚 𝐓𝐞𝐚𝐦 award at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. Krungsri Finnovate’s "Finno Efra Accelerator" is Thailand’s leading early-stage startup accelerator, empowering AI, impact, and digital transformation startups through mentorship, partnerships, and funding. With over 150 applicants in its first batch, the accelerator fosters innovation, helping startups refine their business models, enhance CX strategies, and integrate with corporate partners across industries. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience  #KrungsriFinnovate #KFIN #FinnoEfraAccelerator #DigitalCXAwards2025 Palida Artispong | Nadia Zan

Congratulations to "Uzbek Industrial and Construction Bank" JSCB on clinching the following awards at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. 🔹 𝐁𝐞𝐬𝐭 𝐒𝐌𝐄 𝐁𝐚𝐧𝐤 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 - 𝐔𝐳𝐛𝐞𝐤𝐢𝐬𝐭𝐚𝐧 🔹 𝐇𝐢𝐠𝐡𝐥𝐲 𝐀𝐜𝐜𝐥𝐚𝐢𝐦𝐞𝐝: 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 – 𝐌𝐨𝐛𝐢𝐥𝐞 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 As one of Central Asia’s leading financial institutions, "Uzbek Industrial and Construction Bank" JSCB has heavily invested in expanding its digital infrastructure to deliver secure, seamless banking services for individuals and businesses. Through transformation initiatives with IFC and EBRD, it is also emerging as a pioneer in Uzbekistan’s banking sector, with a growing focus on SME banking. #DCX25 #BankingAwards #DigitalCX #CX #CustomerExperience #SMEBanking #MobileBanking | Andrea Pascual

Congratulations Standard Chartered on winning the 𝐁𝐞𝐬𝐭 𝐖𝐞𝐚𝐥𝐭𝐡 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 - 𝐁𝐫𝐮𝐧𝐞𝐢 award at the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐗 𝐀𝐰𝐚𝐫𝐝𝐬 2025. Standard Chartered continuously strives to bring the best-in-class wealth solutions and innovation to its valued clients. It empowers them with the latest market information through in house digital platforms and tools to better equip them in navigating the financial market towards achieving their financial and wealth goals. #DCX25 #BankingAwards #DigitalCX #CX #WealthManagement #Brunei #CustomerExperience #StanChartBN #Hereforgood  Pg Aki Ibrahim | Brenda Low | Chee Hau Tan | Mohamed Keraine | Valerie Tay Nadia Zan