Toni Dimovski

Feature Friday 🚀 Today, we’re releasing two new enhancements to the Herodesk Rules Engine — built to help teams automate workflows, reduce manual work, and stay focused on what matters most: great customer support. 1️⃣ Smart Conversation Assignment Automatically assign conversations using one of three algorithms: • Round Robin • Least Pending • Least Pending + Open This ensures a more balanced workload and faster response times across the team. 2️⃣ AI Auto-Tagging Use AI to analyze incoming conversations and automatically apply one or more tags from a predefined list. Perfect for categorizing returns, complaints, sales inquiries, VIP customers, and much more. Both features make it easier to run efficient, scalable customer service operations directly inside Herodesk. Learn more at herodesk.io 🚀 #CustomerSupport #Helpdesk #SaaS #Automation #AI #FeatureFriday #Herodesk

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Excited to see this happening in Copenhagen 👏 At the intersection of healthcare, AI, and product development, the real impact happens when the right people come together to share real experiences — not just theory. If you’re working with (or moving into) AI in healthcare, this is a great opportunity to connect, learn, and exchange perspectives with peers across product, tech, and business. Hope to see many of you there.

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Signing out as Chairman for PACS today, it has been a pleasure to serve this initiative in the past Year. Ieva Muraškienė(Nordunet-Polarconnect) has the hammer in the coming year. Background: The ambition of PACS is to create new critical routes between Europe and Asia via the Arctic and North America. PACS would substantially contribute to the resilience of the Internet at large and digital sovereignty and security of supply for the economies involved. The future competitiveness of economies and digital societies depends on digital infrastructure and services. The development and deployment of strategic submarine cable infrastructure - with enhanced resilience, security and route diversity - are key elements for that The Parties will develop the project with the ambition to have the PACS fully Ready for Service by the early 2030s, while some parts of system are planned to be in service earlier. The scope of planned collaboration between the parties includes activities such as e.g. technical and architectural planning, sales & marketing, funding, vendor strategy, cooperation with other parties in Europe, Asia and North America as well as potential creation of joint European entity (SPV) to promote the project activities. #Dutchsubseacables #Polarconnect #Cinia #Tusass #TheWhiteSeacable #CEFD #DGCONNECT #IOEMA #CPEI #MDM #Eurofiber #Worldstream #Digitalrealty #Equinix #Bulk #FND #Tampnet #Globalconnect #MinEZ #EZ

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HPE DISCOVER 2025 – WRAP‑UP 🔥 The IT landscape is shifting rapidly, and that was clear to see at Hewlett Packard Enterprise Discover 2025. Three of our experts attended — Jacob Vittrup, Niels Vejrup Pedersen & Leif Elgaard H. — and they all agree: Future IT platforms can’t just be fast and secure. They must adapt, think for themselves, and keep the business running even when the unexpected happens. In a new article, they share their key takeaways — insights that are already shaping the IT agenda for 2026. Here are some of the central insights: • Networking for AI – AI for Networking – A strong network is the foundation for AI to function. – At the same time, AI must elevate the network through proactive troubleshooting and self‑optimization. • Hybrid IT should feel unified Companies operate in a hybrid reality — on‑prem, cloud, edge. That means IT must work as one, not be managed in silos. • Data as an asset in the AI era Data must be ready for use — not buried in complexity. The more accessible and well‑structured it is, the greater the potential for AI‑driven value. Get a clear overview of how we help companies build more stable, intelligent, and future‑ready IT environments Read our HPE Discover summary here: https://hubs.ly/Q040_vG90

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AvePoint Nordics is on tour in Norway together with TD SYNNEX Nordics! Today's stop on "Destination AI" was Kristiansand where Mikael Johansson had the chance to meet with TD SYNNEX and partners to show how AvePoint can support them on their AI journey with the Elements platform.   Because AI is not only about having the right technology. It is about having trust, structure and control of your data.💡 And with Elements we can offer just that, in one single platform:   ✅ Centralized management – oversee multiple customer environments from a single command center. ✅ Data security – integrate compliance and protection to keep client data safe. ✅ Intelligent automation – streamline insights and tasks to boost profitability and reduce overhead. (Link in comment for next stop on the "Destination AI" tour 🛣️ )

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Proud to see how Dustin is scaling smarter with Lenovo TruScale DaaS 💡 By integrating our Device as a Service model into their offerings, Dustin is delivering faster device access, simplified procurement, and more value to customers across the Nordics and beyond. Great to see Lenovo 360 in action - supporting growth through flexibility, efficiency, and partnership. 📖 Read the full story: http://spr.ly/6048f45He #WeAreLenovo #TruScale #DaaS

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Sofigate is proud to sponsor ServiceNow AI Summit Oslo 🇳🇴 AI has moved beyond experimentation. The real challenge now is turning early initiatives into scalable business value. That is the conversation we are bringing to ServiceNow AI Summit Oslo at Clarion Hotel The Hub on 18.06.2026. Join our partner session: Road to Autonomous Workflows: How to Get Started and Scale AI Together with industry leaders, we will share practical perspectives on what it really takes to move from pilots to operational impact: • where to start with AI initiatives • how to build the right operating model • what governed scaling looks like in practice • how to design outcome-driven workflows • how to turn AI into measurable business value This session is for organisations looking to move from AI ambition to autonomous workflows with clarity, speed, and purpose. Join the event and meet us at the summit ⬇️ https://lnkd.in/e_rnv4Fx #ServiceNow #AISummit #ArtificialIntelligence #BusinessTechnology #DigitalTransformation #AutonomousWorkflows

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We have come across a fascinating new read - A 2026 TechSverige Report: Demand for AI skills is growing rapidly in the labor market.    For Swedish IT consultants, this shift brings both opportunities and questions. What changes are you noticing in client priorities, project needs, or skill expectations?   👉 Full TechSverige Report: https://lnkd.in/ggKzB8r6   #AISkills #SwedenTech #TechCareers #ITConsultants #FutureOfWork

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NORDUnet just launched Zoom Meetings Hybrid for Nordic universities. This means 1.5 million(!) students across the Nordics can now keep their meeting media routed inside the Nordic NREN infrastructure while still accessing cloud features when needed - all GDPR-compliant with EU data residency at its core. It's great to see NORDUnet following a similar deployment model to Swedish government entities like Migrationsverket. I've spent the past 3-4 years working on adapting Zoom to Nordic privacy and security requirements. The real win here isn't only the tech - it's that when you solve for Nordic data protection standards, you've built something that works for the strictest requirements across EMEA. Thanks to Jørgen Qvist, Erik Kikkenborg and Bo Ståhle at NORDUnet for the partnership and trust in getting this across the line.

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How do you deliver better care with fewer resources? This Finnish wellbeing service has the answer: a cloud-based data platform built on Microsoft Azure. Faced with an ageing population, a shrinking workforce, and tight budgets, they turned to data-driven innovation to streamline services and improve patient outcomes. They launched a robust, secure Azure-powered data lake in just six months. 💡 The impact: 🔹 Faster, more accurate care decisions 🔹 Smarter data-driven management 🔹 National health insights through integrated data 🔹 Scalable foundation for AI and future services 📊 Read how #MicrosoftAzure is enabling the future of public healthcare: https://lnkd.in/euMAfGur #HealthTech #AIInHealthCare #Azure #DataDriven

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For those working in the Microsoft ecosystem: Pax8 is running a short monthly update during 2026, summarizing the most relevant changes and partner actions. Topics include Microsoft programs, Copilot & AI, important dates, and solution area updates. No hype, just a structured way to stay informed month by month If this sounds useful, you can sign up here https://lnkd.in/diyNneJR

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Launching Finance MCP... ...an MCP server that gives your AI agents full access to Visma Netvisor, an ERP system used by thousands of Finnish companies for accounting, invoicing, payroll, and inventory. 78 tools. 14 domains. One natural-language interface. The server supports both Streamable HTTP and SSE working with any MCP-compatible client. You can also install it, run it locally and works with Claude Desktop (stdio). What does this mean in practice? 1. A project manager can ask "what's the outstanding balance for client Y?" 2. A CEO can ask "show me all purchase invoices from last month over €10,000." 3. A warehouse manager can update stock levels across locations. ...all through conversation. For accounting firms managing multiple clients, this could fundamentally change how routine work gets done. We are currently testing the best usecases with Coventures as a part of an AI-transformation project, however I am still unaware and trying to find all the best usecases for this. If your company is using Netvisor and you want to give your AI agents access to your Netvisor account, send me a message and let's chat. *the mcp server is built by me for personal use and not tied to Netvisor.

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New requirements of explicit user consent when using Microsoft Clarity may result in a lack of data, unless you update your implementation. Read the full story on how Sensisize helped one client in this situation: https://lnkd.in/dmUvaZhy

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Salesforce has signed a definitive agreement to acquire Cimulate, a leader in AI-powered product discovery and agent-centric commerce. This acquisition is a strategic step to enhance Agentforce Commerce and accelerate the shift from traditional keyword searches to intent-aware, contextual shopping experiences. By integrating Cimulate’s technology, retailers will be able to deliver more natural and responsive discovery flows that better reflect how customers browse and evaluate products in real time. Read the full story here to learn how we are scaling AI-driven discovery for the global retail market.

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Just published: our Nordic AI Navigator study. One key finding: AI maturity isn’t about how much tech you deploy, but how well you lead, govern and operationalize AI across the enterprise. Download the report for full read: https://bit.ly/4bv2ZdK

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Great to see Optimera Svenska AB taking the next step with AI-Assisted Diagnostics from RELEX Solutions.  An existing customer of Diagnostics, they are now using AI agents to spot recurring issues, understand the root causes faster, and turn recommendations into action with far less guess work.  Learn more about their next phase: https://relex.link/4pCWKK8 

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