Jen Kristina Sundelius

#HIMSS2026 is a great example of an opportunity that brings people together who have common interests to share innovation that inspires. True, it can be overwhelming as there’s so much on show. There’ll be so many AI discussions that burn the oxygen from our air. And that’s why I find people with which to share my experience, to consider and correlate, find a path through it all. Keep grounded and people focused. If we don’t then we risk losing the why that is the real drive for successful digital health. At a recent conference Otto Medin shared how he and his colleagues are using #FHIR to provide practical #interoperability value. By helping health information to flow with context between systems by mapping #clinical #semantics across the continuity of the patient journey. The why? So patients don’t fall between the gaps in care. That every clinical decision gets timely insight. That a patient’s needs are understood, and many patients’ needs are manager effectively. My take away from that, which I’ll bring to #HIMSS26, is how can we leverage that value, and where is the value from Las Vegas that we should bring back for others to share. InterSystems has lots to share so I’d love to see you there, come see me on booth #222, if only to say “Hi” and take a breath and remember we need to keep our focus on why we’re doing what we do.

22

Feature Friday 🚀 Today, we’re releasing two new enhancements to the Herodesk Rules Engine — built to help teams automate workflows, reduce manual work, and stay focused on what matters most: great customer support. 1️⃣ Smart Conversation Assignment Automatically assign conversations using one of three algorithms: • Round Robin • Least Pending • Least Pending + Open This ensures a more balanced workload and faster response times across the team. 2️⃣ AI Auto-Tagging Use AI to analyze incoming conversations and automatically apply one or more tags from a predefined list. Perfect for categorizing returns, complaints, sales inquiries, VIP customers, and much more. Both features make it easier to run efficient, scalable customer service operations directly inside Herodesk. Learn more at herodesk.io 🚀 #CustomerSupport #Helpdesk #SaaS #Automation #AI #FeatureFriday #Herodesk

4

New requirements of explicit user consent when using Microsoft Clarity may result in a lack of data, unless you update your implementation. Read the full story on how Sensisize helped one client in this situation: https://lnkd.in/dmUvaZhy

2

🎙️IT Talks 278. Open source-driven document management in Alingsås Municipality Guest: Christian Alfredsson Language: Swedish Alingsås Municipality has built a structured and open digital environment with Alfresco as its central document management platform. In this episode, IT Architect Christian Alfredsson explains how the municipality moved from traditional shared drives to controlled document rooms with clear governance and permissions. We discuss web-based editing with Collabora, platform independence across schools and administration, and how open source supports long-term sustainability. The episode also covers how AI is securely tested to improve searchability in policies and political documents, strengthening both internal efficiency and citizen service. https://lnkd.in/dtfUKWsu #ittalks #alfresco

20

1 kommentar

Great to see Optimera Svenska AB taking the next step with AI-Assisted Diagnostics from RELEX Solutions.  An existing customer of Diagnostics, they are now using AI agents to spot recurring issues, understand the root causes faster, and turn recommendations into action with far less guess work.  Learn more about their next phase: https://relex.link/4pCWKK8 

3

When network quality becomes a competitive advantage. Subscriber expectations have never been higher. They want speed, reliability and seamless indoor #coverage everywhere. At Radio Innovation Sweden AB, we help #operators meet these expectations by doubling #network capacity, creating a subscriber experience that drives loyalty. Customer churn is rarely about price. It’s about #performance. Slow data, dropped calls, and poor indoor coverage turn customers away. That’s why our #technology is engineered to deliver: 🌍 Up to 250% more throughput for faster, smoother digital experiences 🌍 Superior indoor penetration with a 9dB gain advantage 🌍 Cleaner, more efficient networks with reduced interference and improved battery life We are proud to help operators build networks that connect people and keep them connected. #RadioInnovation #Innovation #Antenna #Connectivity

7

1 kommentar

As projects grow in complexity, the need for control grows with them. More stakeholders, more tasks, more risks - and suddenly things slip through the cracks. 🌀 That’s why we’re co-hosting an upcoming webinar together with Konica Minolta Nordics and Simplitize P/S, focused on structured project execution and risk control. 👇 🎥 More control, fewer surprises: how to standardise your project flow with WorkPoint 365 📅 Tuesday, 16 June | 10:00–11:00 (CEST) 🔹 Please note that the webinar will be in Danish In the webinar, we’ll explore how to: 🚦 Work with clear project stages and gate controls ⚠️ Identify and manage risks early in the project lifecycle ✅ Ensure projects don’t move forward without the right prerequisites All built on Microsoft 365 and SharePoint — in tools your teams already know. 🌿 Sign up here 👉 https://hubs.li/Q04gpnf50 #projectmanagement

5

𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗭𝗼𝗼𝗺 𝗠𝗲𝗲𝘁𝗶𝗻𝗴𝘀 𝗛𝘆𝗯𝗿𝗶𝗱 We are pleased to introduce Zoom Meetings Hybrid (ZMH), a new add-on module to the NORDUnet-operated on-premise Zoom service. Zoom Meetings Hybrid enables institutions to route selected meeting media within the trusted Nordic NREN and NORDUnet networks, while still benefiting from Zoom’s cloud-hosted features in a controlled, GDPR-compliant European environment. 🇪🇺 The solution combines the flexibility of cloud services with the control and security of local infrastructure, tailored for the needs of research and education. 𝗛𝗼𝘄 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀 Zoom Meetings Hybrid introduces local media handling through an on-premise Zoom Node (Hybrid Multimedia Router). This allows internal meeting traffic to remain within trusted research and education networks where appropriate. Two deployment modes are supported: 🔸 Hybrid mode: Internal participants’ media is routed locally via the on-premise Zoom Node. A single consolidated connection is established to the Zoom Cloud to support external participants and selected cloud-based features such as Zoom #AICompanion. 🔹 Private mode: Both signalling and media remain entirely within the on-premise Zoom Node and the research and education network environment. No meeting media is routed through the Zoom Cloud, making this mode suitable for meetings with higher confidentiality requirements. External users can join meetings via Zoom Cloud services when needed. Media is bridged in a controlled manner, ensuring interoperability while maintaining local routing for internal participants. 𝗞𝗲𝘆 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗳𝗼𝗿 𝘂𝘀𝗲𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 Zoom Meetings Hybrid offers a number of clear advantages: 👉 Local routing of internal meeting media within trusted Nordic NREN and NORDUnet networks 👉 Reduced dependency on public cloud media traversal 👉 Increased control of data paths to support institutional GDPR and regional compliance requirements 👉 Ability to access advanced, cloud-only features in a controlled and transparent manner By combining flexibility with trusted infrastructure, Zoom Meetings Hybrid strengthens the digital collaboration environment for Nordic research and education institutions. 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗮𝗻𝗱 𝗚𝗗𝗣𝗥 Transparency around data protection remains central to the services NORDUnet operates for the Nordic community. If you have questions about GDPR, data privacy, and how NORDUnet-operated Zoom services handle personal information (particularly in on-premise or hybrid meeting configurations) we have compiled an overview of how the services work, what data is processed where, and how GDPR and other European data protection requirements are addressed. https://nordu.net/lnmw #NREN #research #education #university #ZoomHybrid #NORDUnet

34

3 kommentarer

The Vodia Cloud Phone System Integrates with efficy CRM At Vodia, we are constantly expanding the list of supported endpoints and third-party business communication software that integrate (https://lnkd.in/dhFe-cgz) with our PBX. Our goal is to help organizations build flexible, secure communication environments where the phone system works seamlessly with the tools teams use every day. To this end, we are pleased to announce the Vodia PBX now integrates with efficy (https://www.efficy.com/) CRM (https://www.efficy.com/), a leading European CRM and MarTech provider with more than 330,000 users in 60 countries. efficy customers include organizations such as the Louvre Museum and Volkswagen. Founded in 2005, the company employs more than 450 experts https://lnkd.in/d5vacxNn #msp #channelPartners #carriers #enterprise #Telecommunications #ai #messaging #mobility #ucaas #ccaas #cpaas #Mobility

1

Mentech Nordic is now the authorized service provider for Xiaomi Technology TVs in the Nordics! 🤩 We’re proud to announce that Mentech has been appointed as the sole authorized service partner for Xiaomi TVs across Sweden, Norway, and Denmark. This marks the beginning of an exciting collaboration with one of the world’s leading technology manufacturers — a brand known for innovation, quality, and value. Together, we’re introducing an onsite service solution designed to ensure that Xiaomi customers receive first-class support and a seamless service experience throughout the region. At Mentech, we take pride in representing global brands locally — combining technical excellence, strong logistics, and customer-first thinking. This new partnership reflects our continued growth and our commitment to building sustainable, high-quality service solutions for the Nordic market. We’re looking forward to getting started and to providing the level of service Xiaomi customers deserve. #Mentech #Xiaomi #AuthorizedServiceProvider #Nordics #CustomerExperience #AfterSales #Innovation

30

5 kommentarer

A partnership that combines Ignite’s strong business community with Cabonlines digital mobility platform creating everyday value thru business travels that are simpler, safer and more seamless for Nordic companies.

22

Major reasons Swedish enterprises often choose independent cloud experts: 1. Vendor-Neutral Guidance – Independent experts are not tied to a single cloud provider, allowing them to recommend solutions based on business needs rather than vendor incentives. 2. Cost Optimization & Transparency – They help avoid over-provisioning and unnecessary licensing costs, ensuring enterprises only pay for what they truly use. 3. Tailored, Flexible Solutions – Independent advisors design cloud architectures that fit an organization’s unique workflows, security requirements, and compliance standards (e.g., GDPR, Swedish data privacy laws). 4. Focus on Long-Term Value – Instead of pushing quick migrations, they plan roadmaps that prioritize scalability, interoperability, and sustainable cloud governance.

2

How cyber resilient is Sweden? DNV Cyber’s latest report highlights the current threat landscape, assesses national preparedness, and provides eight recommendations to strengthen our resilience. Worth a read, especially for those shaping cybersecurity strategies in 2026.

3

1 kommentar

🚀 NetNordic acquires Itectra! We are pleased to announce that NetNordic has acquired Itectra, a company recognized for its strong expertise in optical networks (DWDM). The market for optical networks is growing rapidly, driven by increasing data volumes, cloud expansion, and artificial intelligence. This acquisition is an important step in strengthening our capacity to meet the growing demand for business-critical IT services across the Nordics. We welcome the Itectra team to the NetNordic family 🤩 and look forward to building on our shared commitment to quality and customer success. Together we will create even greater value for our customers and partners – strengthening the digital transformation – with security and trust. The acquisition of Itectra is NetNordic's 25th acquisition since year 2015. 👉 You can read the entire press release here: https://bit.ly/3Z6zysl #NetNordic #Itectra #Acquisition #Growth #Nordics #NetworkInfrastructure #OpticalNetworks #DWDM Jarl Øverby / Ulrik Kjeldgaard / Brian Klovborg

119

3 kommentarer

Scaling a business should mean adding capacity - not complexity. But in reality, growth often means more disconnected systems. More work in between. Efficiency comes from working integrations. For #Fastoffice (Fastpartner AB (FPAR)), Accessy by Hydda brings access management into the operational flow. Less manual work. Fewer handovers. Less friction. Read the full customer story here: https://lnkd.in/dY4jGb3m

26

Foxway Group is reinforcing Teqcycle with onsite warranties, targeting enterprise trust, cross border consistency, and accelerated adoption of premium refurbished devices across Nordic secondary mobile markets. The Swedish circular technology specialist is sharpening its premium renewed strategy as supply volatility, sustainability regulation, and total cost pressures reshape hardware procurement decisions. By expanding Teqcycle with onsite warranty services, Foxway Group positions refurbished devices closer to new product expectations while protecting service continuity for enterprise and retail buyers. The partnership with Nordic service provider Onitio standardises cross border support models, addressing one of the most persistent barriers to secondary market scaling. Onsite repair capability reduces downtime risk, simplifies procurement comparisons, and strengthens confidence in renewed fleets deployed across multiple countries. For decision makers, the move reflects a broader shift where lifecycle assurance increasingly outweighs headline pricing in circular technology evaluations. Foxway Group reports Teqcycle availability through nearly 1,000 partners, indicating growing maturity of premium refurbished channels across Nordic and European markets. The onsite warranty aligns renewed devices with enterprise service level agreements, supporting predictable operating models and longer deployment cycles. This approach directly supports circular economy objectives by extending asset lifespans, reducing replacement frequency, and lowering embedded production emissions. According do Teqcycle's Mathias Egelund this new service encourages the shift toward a more sustainable future, simply making renewed products available isn't enough. The key is to provide onsite warranties, which bridge the trust gap by giving customers the same level of confidence and reliability they expect from brand-new devices. For the full article go to https://lnkd.in/e_5sR9NG. #refurbished #circulareconomy #secondarymarket #enterpriseIT

75

1 kommentar

Telavox FMC powers Ålcom's enhanced UCaaS offering. Are your customers craving unified, effortless communication across all devices? 📞📱 Our latest success with Ålcom - Ålands telekommunikation Ab proves it: Telavox Fixed Mobile Convergence (FMC) is empowering operators to deliver a truly seamless UCaaS experience – quickly and without heavy infrastructure investments! This isn't just about integrating mobile and fixed lines. It's about unlocking: ✅ Rapid Time-to-Market: Launch faster, outpace the competition ✅ Unified Experience: Delight users across networks and devices ✅ Native Mobile UCaaS: Advanced features right from the mobile ✅ Infrastructure-Free: Say goodbye to complex, costly setups ✅ Traffic Control & Scalability: Optimize networks and grow with ease Imagine transforming your offering, accelerating growth, and delivering exceptional customer experience. That's the Telavox FMC difference. Ready to lead the future of enterprise communication? Connect with us to discover how Telavox FMC can revolutionize your business! Read the full customer story here: https://lnkd.in/dT6KRzBt #Telavox #Ålcom #FixedMobileConvergence #UCaaS #Telecom

41

3 kommentarer