De Jong, 2008 - Google Patents

ITIL® V3 Foundation Exam-The Study Guide

De Jong, 2008

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Document ID
16631554586935580217
Author
De Jong A
Publication year
Publication venue
Risk (SS 9.5. 1, CSI 5.6. 3)

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ITIL V3 Foundation Exam Page 1 Copyright protected. Use is for Single Users only via a VHP Approved License. Page 2 ITIL® V3 Foundation Exam - The Study Guide Copyright protected. Use is for Single Users only via a VHP Approved License. Page 3 About the ITSM Library The …
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