Aware - an HSO Company

Proud to share that Aware, an HSO company, will be joining Microsoft and Fusion5 at the Microsoft Cloud & AI Innovation Summit in Auckland. It’s a valuable chance for New Zealand organisations to see how Microsoft Cloud, Azure, Fabric and AI are transforming real operations across the country. With voices from across industry and the partner ecosystem, it’s shaping up to be a strong look at what’s next for Aotearoa’s digital future. Fraser Paine has a real treat lined up for you, that you are not going to want to miss. Looking forward to connecting with the community and contributing to the conversation on data, intelligence and enterprise-ready AI. Event details and registration in the original post.

What an incredible achievement for the global HSO team - named 2025 Microsoft Partner of the Year for Dynamics 365 Sales and Customer Insights! For Aware an HSO company, this recognition underscores the pedigree and depth of expertise joining the New Zealand market. By combining HSO’s global leadership in Microsoft Business Applications with Aware’s pioneering AI and data capabilities, we’re uniquely positioned to help ANZ organisations turn vision into measurable impact. The future of AI-driven transformation in New Zealand is bright! #MicrosoftPartner #PartnerOfTheYear #HSO #AwareGroup #AI #MicrosoftCloud #D365 #CustomerInsights #DigitalTransformation

🚀 Episode 2 of the Deliver Next Podcast is live! 🚀 In this episode: AI to ROI, Fraser Paine (Head of AI at HSO) joins Nathan Bregmen (HSO Marketing Manager) to cut through the hype and show executives how to find real business value from AI. From contact center efficiency, to doubling sales capacity, to rethinking business models, this conversation gets to the heart of what CIOs, CTOs, CFOs, and CEOs need to know about turning pilots into ROI. 📺 Watch, Listen, Read, and Subscribe on: Our blog: https://lnkd.in/gGk_TKwX YouTube: https://lnkd.in/gXwmyavs Spotify: https://lnkd.in/gzs4N8kA …and available on all major podcasting platforms. 🎧 Don’t miss this one, because 95% of AI pilots fail, but yours doesn’t have to. #AI #ROI #EnterpriseAI #DigitalTransformation #HSO #DeliverNext

Don’t buy AI. Hire it. In this clip from HSO’s new podcast Deliver Next, Fraser Paine reframes agents as teammates - not tools. Day one is onboarding; then comes coaching, feedback, and iteration sprints. That’s how you move from “interesting pilot” to adopted product. 👉 Full episode + companion blog link in the comments. #AI #EnterpriseAI #CIO #CTO #AIAdoption #AgenticAI #DeliverNext

What a day at the Aotearoa AI Summit 2025! This year’s event united industry leaders, researchers and policymakers to explore the real‑world impact of AI across New Zealand. We were honoured to sponsor the People’s Choice award and congratulate the Kiwa Digital team for taking home the top honour. Their mahi in uplifting te reo Māori and Pasifika languages through enterprise‑grade AI platforms is truly inspiring. Thank you to the AI Forum NZ and all our partners for an outstanding summit. Together, we’re excited to help organisations turn data and AI into tangible results. #AotearoaAISummit #AIAwards2025 #KiwaDigital #AwareGroup #HSO #AI #TeAoMāori #PasifikaAI

Aotearoa AI People’s Choice — Sponsored by Aware - an HSO Company Your voice, your choice — congratulations Kiwa Digital! Chosen by our community, this award celebrates the project that captured Aotearoa’s imagination and demonstrated real impact with AI. A testament to momentum, mahi, and mana — ka rawe! Thank you to Aware Group for amplifying community recognition. And well done to all the finalists — what a field. #AotearoaAIAwards #AIForumNZ #PeoplesChoice #AIinAotearoa #AIforGood

Before you talk to vendors, talk to the business. CIOs/CTOs own the product, but the customer is the CEO - and the workflow owner is the COO. Start there: define the problem, map the real process, and surface change barriers. That’s how you avoid the “90% accurate but rejected” trap. Link to Full framework (L1→L3, Tasks • Tools • Triggers, adoption playbook) in Comment #1. Or search for "Deliver Next" in your favorite podcast app. #AI #EnterpriseAI #CIO #CTO #COO #AIAdoption #ChangeManagement #DeliverNext

95% of AI pilots fail - mostly from adoption, not accuracy. In this 60-sec clip from HSO's new podcast series "Deliver Next" Fraser Paine explains why “pilot” ≠ product: poor data curation, no iteration, and zero change management. If this sounds familiar, the full episode + blog deliver the fix: a shared definition of agents, the L1→L3 maturity model, the Three T’s (Tasks • Tools • Triggers), and an iteration plan to move from 60% to 85–90% satisfaction. Link to the full episode + article in the comments Or listen on your favorite podcast platform. #AI #EnterpriseAI #CIO #CTO #AIAdoption #AIAGENTS #ChangeManagement #DeliverNext

Agents aren’t one thing—they’re a maturity curve. In this clip Fraser Paine maps Level 1 → Level 3 Agents in 30 seconds. If this resonates, the full episode + blog go deeper: Tasks • Tools • Triggers, why 95% of pilots fail, and the playbook to move from pilot to production ROI. 🎥 Clip below. Full episode + blog article in the comments. #AI #EnterpriseAI #CIO #CTO #COO #AgenticAI #AIStrategy #ChangeManagement