Hilversum, Noord-Holland, Nederland
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Value Management. Business Transformation Leader. Facilitator. Innovator. Systems…

Artikelen van Koert

Activiteit

8K volgers

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Ervaring en opleidingen

  • SAP

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Licenties en certificaten

  • Lean Six Sigma Black Belt (in training)

    AGSM

    Toegekend:
  • Practitioner Neuro-linguistic Programming

    Mind Transformations

    Toegekend:

Ervaring als vrijwilliger

  • Volunteer to help orphan street children

    Vilcabamba in Cusco Peru

    - 2 maanden

    Kinderen

    The orphan children of Cusco in Peru that live on the street have a very poor future outlook without proper education. I helped to collect funds in The Netherlands to run a school for orphans in Cusco. In May/June of 2004 I helped in the daily management of the school; organizing field trips, cooking meals, engilsh classes, playing games, ...

  • Build first impact accelerator in Argentina

    Socialab Argentina

    - 2 maanden

    Sociale voorzieningen

    200 million people in Latin America live in extreme poverty and social inequalities are growing. Both public and private sector don't have the right means to close the gap. Impact entrepreneurs can make the difference. However they need capacity to scale and reach beyond their local market. I helped to build the first impact accelerator in Argentina. They will accelerate 50-100 startups in the next 10 years, creating 1000's of jobs and helping millions of people to live a better live.

Publicaties

  • Koert Breebaart on Value Driven Business Transformations

    Koert Breebaart

    Extract from presentation for Singapore based C-Level Executives from companies across different industries on Value Driven Business Transformations, 5 Steps to Customer Centricity and Design Thinking.

    Publicatie weergeven
  • 5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions

    Business/Management Book

    Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most…

    Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.

    Publicatie weergeven
  • Koert Breebaart on Operational Excellence

    CPA Singapore September 2012

    The focus on costs is becoming more and more an important aspect of any business. Deliver products and or services efficiently and companies will have that competitive edge over others. Technology plays a crucial role to reduce costs and companies are embarking on technology led transformations. The CFO is traditionally very good in managing budgets, but what about tracking the value from technology investments? Without a clear end goal in kind or no value compass to stay on course, business…

    The focus on costs is becoming more and more an important aspect of any business. Deliver products and or services efficiently and companies will have that competitive edge over others. Technology plays a crucial role to reduce costs and companies are embarking on technology led transformations. The CFO is traditionally very good in managing budgets, but what about tracking the value from technology investments? Without a clear end goal in kind or no value compass to stay on course, business outcomes and benefit realization are not optimized.
    Benchmarking was named by research executed by Bain and Company as one of the most valuable disciplines a company can undertake to improve productivity. ICPAS has chosen to collaborate with SAP to embark on a best in class benchmark study.

    Publicatie weergeven
  • My Chinese Adventure

    ADB Magazine Singapore

    It is Monday afternoon. I just arrived in China and I enjoyed lunch with my new colleagues. Back at my desk it is dark and you can hear a pin dropping on the floor where 80 people work. It feels unreal and I decide to check out the other floors and come to the conclusion that this Chinese multinational company sleeps, but only for a little while a day.

    Publicatie weergeven
  • Why I Became a Permanent Resident (in Singapore)

    Synergy Singapore

    After two years in Singapore I am convinced becoming Permanent Resident (PR) here is the right move. Singapore is:
    1) In the heart of the Asian network
    2) Dynamic
    3) Convenient living
    4) A great place to spend money
    5) Compact
    6) Top notch child care

    Publicatie weergeven

Onderscheidingen

  • Winners' Circle 2014

    SAP

    Annual event for SAP's top performers in sales. The most prestigious event in the High Tech industry in this age.

  • CRM Director of the Year 2011 Asia Pacific

    APCSC (http://www.apcsc.com/creaward/statement.asp)

    APCSC is a global authority in the area of CRM and Service Excellence certification. They recognize companies and individual leaders in Asia Pacific for their contributions to Customer Centric Service Innovation. Their CRE awards are the most prestigious and well recognized awards on Customer Relationship Excellence internationally. Over 50 different leading companies across China, Europe, South East Asia, Hong Kong and Taiwan compete for the awards, amongst others Disneyland, DHL, HP, HSBC…

    APCSC is a global authority in the area of CRM and Service Excellence certification. They recognize companies and individual leaders in Asia Pacific for their contributions to Customer Centric Service Innovation. Their CRE awards are the most prestigious and well recognized awards on Customer Relationship Excellence internationally. Over 50 different leading companies across China, Europe, South East Asia, Hong Kong and Taiwan compete for the awards, amongst others Disneyland, DHL, HP, HSBC, Fedex, PCCW, Sony, SATS, Maybank, ING, Microsoft, China Telecom and ZTE. The 6 month process for eligibility includes a self-assessment questionnaire, business case presentation, mystery call/visit, on-site assessment, public web voting, final assessment by judging panel.

Talen

  • Dutch

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  • German

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  • English

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  • French

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  • Spanish

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