Your IT tickets contain everything you need to improve support. Which issues repeat the most. Which fixes work. Which agents specialize in specific areas. This use case shows how Next-Gen Service Desk applies AI to that data – routing intelligently, assisting in real time, and preventing problems before users call. Learn more: https://lnkd.in/ecBp_WsC
Unisys
Perkhidmatan IT dan Perundingan IT
Blue Bell, Pennsylvania 770,510 pengikut
Perihal kami
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
- Laman web
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http://www.unisys.com/
Pautan luaran untuk Unisys
- Industri
- Perkhidmatan IT dan Perundingan IT
- Saiz syarikat
- 10,001+ pekerja
- Ibu pejabat
- Blue Bell, Pennsylvania
- Jenis
- Syarikat Awam
- Pengkhususan
- Applications, Business Processes, Change Management, Cloud Data and Analytics, Cloud Management, Communication and Collaboration, Consulting, Cybersecurity, Digital Workplace, Employee Experience, Hybrid Infrastructure, Industries, Modern Device Management
Pekerja di Unisys
View 23k employees at Unisys
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Unisys employees recently had the opportunity to visit Bangalore Hospice Trust, Karunashraya, an organization dedicated to providing compassionate palliative care to advanced-stage cancer patients at no cost. The experience offered meaningful perspective on the importance of empathy, presence, and human connection in times of need. We were inspired by the unwavering dedication of the caregivers and volunteers who make this work possible. Our sincere thanks to the Karunashraya team, as well as to our volunteers and CSR team for their support and participation.
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What does an AI-ready workforce look like? Unisys CEO Mike Thomson, CPA breaks down why continuous learning beats one-time training, when to build talent versus buy it, and how an AI-First mindset changes the way work gets done.
The question every leadership team is asking right now: how do we build the workforce we need for an AI-driven future? It starts by rethinking two things — how we hire and how we learn. In my latest post, I share why the build-or-buy talent decision has a new answer, what an AI-First mindset actually looks like in practice, and why workforce development and AI strategy are one and the same.
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Closed service desk tickets don't have to be the end of the story. Unisys Digital Assistant feeds resolved issues directly to our knowledge curation tool, which turns them into better answers for next time. The more your service desk handles, the smarter it gets. Read the info sheet: https://lnkd.in/enJgQTr5
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Is token usage a cost to control? Or an investment in future efficiency? In a recent conversation with Fortune our CEO Mike Thomson, CPA shared his insights on AI investment and how focusing only on cost misses the bigger picture. High token consumption isn’t necessarily a cause for concern and instead signals increased AI adoption and fluency. The true value lies in this fluency, resulting in increased productivity that makes AI worth the investment. Read the full article here: https://lnkd.in/eKxHkDTZ
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In sports, championship defense doesn't wait for the shot. It recognizes the play and disrupts before it develops. Preemptive cybersecurity works the same way. Stop reacting to attacks after they're already in motion. Predict threats, disrupt early, and prevent breaches. Ranga Sai Manduva on security that acts first: https://lnkd.in/er83Ac-Y
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252 employees showed up. 203 donated. Countless lives will be impacted. Our Blood Donation Drive across Bangalore and Hyderabad, led by the Unisys India CSR Council, reflects the power of coming together for a shared purpose. Thank you to all our participants for stepping forward, and to the CSR team for making this initiative possible.
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Booking platforms, occupancy sensors, space-planning tools — many facilities teams have built solid foundations for workspaces. Getting full value from them comes down to one thing: coordination. Unisys’ Stacy Spires Harder, solution manager for Seamless Collaboration within Digital Workplace Solutions, and Appspace's Paul Alley show what that looks like in practice and lay out five practical steps to make it happen. Read more: https://lnkd.in/ewaP8qJn
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🏆 We're honored to be named Dell Technologies Global Alliances Americas Data Center Partner of the Year! Thirty-plus years. That's how long Unisys and Dell Technologies have been working side by side—and this recognition is a testament to what's possible when two organizations share a commitment to innovation and client success. As a Dell Titanium Partner, we're proud to bring together deep expertise, cutting-edge solutions, and a shared vision for helping organizations tackle their toughest challenges. After 30+ years, the road ahead looks even brighter. 🚀 #DellTechWorld # Partnering Together
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We’re excited to share a new partnership between Unisys and Rafay Systems. As the adoption of AI and cloud-native technologies occurs at a rapid pace, enterprises need solutions that can support AI workloads. This collaboration brings together Unisys’ expertise and managed cloud services with Rafay’s self-service platform, helping organizations manage multiple AI deployments and operationalize governed AI with greater flexibility and consistency. Learn more about how this partnership supports consistent, secure, and controlled AI infrastructure in our press release: https://lnkd.in/e7xY5Y2q
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