On-Site Quality Representation

Your trusted partners in quality excellence

On-Site Quality Representation

Your trusted partners in quality excellence

Your Quality Excellence Partner

MS Companies is your trusted partner for Quality Representation, specializing in Liaisons and Engineers. In the automotive industry or any quality-driven process, effective communication with customers is essential for addressing defects, escalations, and building strong relationships.

Our team works closely with you to identify your specific needs, aligning the right candidate to represent your interests. We also provide tailored engineering support, whether interim, short-term, long-term, or full-time.

Quality Liaisons

Our quality liaisons ensure immediate defect containment, communicate findings, and make informed decisions on escalation, rework, or scrap. Skilled in negotiation, they minimize scorecard impacts and resolve trouble reports, acting as your last line of defense. They track and share critical data via MS Force or your preferred platform, ensuring transparency and alignment.

Premier Quality Liaisons Across North America

MS Companies provides industry-leading quality representation services throughout North America, delivering on-the-ground resources, enhanced capabilities, and a strong local presence to meet diverse client needs.

As part of our commitment to growth and customer satisfaction, we’ve recently expanded our quality services to Mexico. This strategic move enhances our service offerings while providing significant cost savings for our clients in the region.

Premier Quality Liaisons in North America

MS Companies provides industry-leading quality representation services throughout North America, delivering on-the-ground resources, enhanced capabilities, and a strong local presence to meet diverse client needs.

As part of our commitment to growth and customer satisfaction, we’ve recently expanded our quality services to Mexico. 

Quality Engineering Services

Trained and ready quality engineers when you need them, whether full-time or on a contract basis.

Quality Management

Supply Chain Management

APQP/PPAP/FMEA Support

Shop Floor Quality

Problem Solving 8D/5Y

Label Error Proofing

Implementing and Auditing IATF 16949

Tailored Quality Solutions

We’re ready to resolve critical issues such as supply chain disruptions, quality control, product recalls, market changes, or emergencies.

Level 1 - Associate Quality Liaisons
ACTIONS

  • Provides quick feedback of issues
  • Gives details & images to assist suppliers
  • Quick detection, containment, & certification of suspect parts
RESULTS

  • Improves customer relationships
  • Reduces costs of COPQ
Level 2 - Quality Liaisons
ACTIONS

  • All level 1 actions plus:
    • Supports and leads root cause investigation
    • Basic root cause findings and countermeasures
RESULTS

  • Improves quality scorecard
  • Reduces costs of COPQ
Level 3 - Quality Engineers
ACTIONS

  • All level 1 and 2 actions plus:
    • Leads root cause analysis for supplier
    • Approves 8D/5P from supplier, presents details to OEM, & tracks countermeasure effectiveness
    • Prevents delays and grows institutional knowledge among team members
RESULTS

  • Improves quality scorecard
  • Significant reduction of COPQ
Level 1 - Associate Quality Liaisons
ACTIONS

  • Provides quick feedback of issues
  • Gives details & images to assist suppliers
  • Quick detection, containment, & certification of suspect parts
RESULTS

  • Improves customer relationships
  • Reduces costs of COPQ
Level 2 - Quality Liaisons
ACTIONS

  • All level 1 actions plus:
    • Supports and leads root cause investigation
    • Basic root cause findings and countermeasures
RESULTS

  • Improves quality scorecard
  • Reduces costs of COPQ
Level 3 - Quality Engineers
ACTIONS

  • All level 1 and 2 actions plus:
    • Leads root cause analysis for supplier
    • Approves 8D/5P from supplier, presents details to OEM, & tracks countermeasure effectiveness
    • Prevents delays and grows institutional knowledge among team members
RESULTS

  • Improves quality scorecard
  • Significant reduction of COPQ

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A Trusted Workforce Solutions Partner

MS Companies’ Quality Representation team is your trusted partner in ensuring excellence at every step of your production process.