Zill Consulting

We are excited to announce that Huw Isernhagen from our team will be joining Qualtrics in London to lead a deep dive into online reputation and digital behaviour. Huw will explore how to transform online reputation and digital behaviour into measurable growth. This includes turning reviews and social sentiment into operational improvements, detecting digital friction without relying solely on surveys, and combining structured and behavioural data for deeper insight. We are proud to see our team contributing to these industry-leading conversations and sharing practical strategies for the year ahead. Event Details: Date: 24th March 2026 Location: Qualtrics Offices, London Register here: https://lnkd.in/eKxVfWW2 Join us for a morning of insights and networking to see the tools shaping the CX landscape in 2026. #CX #Qualtrics #CustomerExperience #DigitalTransformation #ExperienceManagement #OnlineReputation Huw Isernhagen

We are excited to announce that Huw Isernhagen from our team will be joining Qualtrics in London to lead a deep dive into online reputation and digital behaviour. Huw will explore how to transform online reputation and digital behaviour into measurable growth. This includes turning reviews and social sentiment into operational improvements, detecting digital friction without relying solely on surveys, and combining structured and behavioural data for deeper insight. We are proud to see our team contributing to these industry-leading conversations and sharing practical strategies for the year ahead. Event Details: Date: 24th March 2026 Location: Qualtrics Offices, London Register here: https://lnkd.in/eKxVfWW2 Join us for a morning of insights and networking to see the tools shaping the CX landscape in 2026. #CX #Qualtrics #CustomerExperience #DigitalTransformation #ExperienceManagement #OnlineReputation Huw Isernhagen

We are incredibly honoured and excited to announce that Zill has been named a Qualtrics Partner Award winner. Our team were present at the Qualtrics Partner Summit at X4 in Seattle this week to accept this award. As a Platinum Partner for Qualtrics, this recognition is a testament to the power of our deep collaboration. A massive thank you to the Qualtrics Ecosystem, Sales, and Success teams— this partnership is the engine behind these results. Our clients are at the core of this success. Their trust and collaboration allows Zill to help organisations listen, understand, and act on experience data to drive real-world impact. Finally, to the Zill team across the globe: This achievement is a direct result of their hard work and relentless pursuit of excellence. This award belongs to every member of the team. The Zill team is not slowing down. We are inspired and ready to push the boundaries of what is possible throughout the rest of 2026 and beyond. #Zill #Qualtrics #X4 #ExperienceManagement #PartnerAward #PlatinumPartner Sean Holcombe Bliss (Cook) Diamond Nikolas Kratel

We're #hiring a new Sr XM Consultant in Mumbai, Maharashtra. Apply today or share this post with your network.

We're #hiring a new Implementation Consultant in Mumbai, Maharashtra. Apply today or share this post with your network.

We're #hiring a new Sr XM Consultant in Mumbai, Maharashtra. Apply today or share this post with your network.

Most XM budget requests keep getting rejected. Here’s how to actually get approval: Budget holders don't care about experience scores. They care about the expected business value. However, most XM teams focus on the wrong topics when presenting their business cases. Then act surprised when finance says no, while other departments get millions approved. The problem? They don’t connect their work to cash flow. If you want budget, you need to focus on the right topics. That means quantifying business KPIs. Not just experience metrics. Customer churn rates. Employee productivity figures. Cost reduction numbers. Real business impact with hard evidence. Finance teams understand ROI calculations. They approve investments with clear returns. But most XM business cases lack financial depth. Here's what actually works for funding: → Outline your case for change Define the desired state with a roadmap. → Estimate improvements to specific business KPIs Focus on cash flow metrics only. → Calculate costs of implementing actions Forecast labour and external service requirements. → Forecast return on investment properly Use NPV and IRR calculations. Start treating business cases as investment proposals. When you translate experience improvements into business outcomes, budget conversations change completely. Your XM work deserves proper funding. But you need to prove the business case first. Curious to see how we build CX programmes that actually deliver business impact? See how we helped a global pharma leader move towards a customer-first culture. 🎥 https://lnkd.in/d2iM8K24

Customers leave businesses that stand still. Yet, many still rely on outdated strategies. These organisations: → Focus only on metrics, not real business impact. → Collect data but don’t act on it fast enough. → Still rely on outdated technology. That’s not how you stay ahead. Especially in a time where customers don’t hesitate to leave after just one bad experience. The future belongs to businesses that: 1. Prioritise REAL business outcomes. ↳ Retention, CLTV, and churn reduction matter most. Use CX metrics as an indicator, not end goal. 2. Act on real-time data. ↳ Build systems that enable your organisation to fix issues instantly, don’t wait for quarterly reviews. 3. Evolve continuously. ↳ Customer expectations change daily so your strategies need to keep up. 4. Make CX a company-wide mission. ↳ Every team should be responsible for the customer journey. Customer centricity only works if the whole organisation is participating. 5. Use tech to improve experiences. AI and automation should serve customers, not just brands. Use platforms like Qualtrics to your advantage. Standing still is the biggest risk you can take in 2025. Curious to see how we build CX programmes that actually deliver business impact? See how we helped a global pharma leader move towards a customer-first culture. 🎥 https://lnkd.in/d2iM8K24

We're #hiring a new Head of People & Culture in Mumbai, Maharashtra. Apply today or share this post with your network.

Brands love to talk about customers. But do they actually care? Let’s find out: Every organisation claims they’re “customer-obsessed.” They use it as a slogan rather than a strategy. If your customers churn, retention plummets, and CLV stalls, you’re doing something wrong. Here’s the issue: Because most brands treat customers like transactions, not relationships. → They prioritise acquisition over loyalty. → They slash CX budgets to boost margins. → They chase short-term wins and ignore long-term growth. Here’s the reality: Retention can be a growth engine. A slight increase in retention can have a significant impact on profits. Winning brands don’t just say they’re customer-centric. They prove it. → They have incentives tied to CLV, not quick wins. → They make every customer interaction count. → They invest in retention, not just acquisition. Great CX keeps customers coming back. Curious to see how we build CX programmes that actually deliver business impact? See how we helped a global pharma leader move towards a customer-first culture. 🎥 https://lnkd.in/d2iM8K24