Suspended account for over a week and I don't even know why

[vinudhivw]

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Question

Discussion Content

Hi everyone,

I'm wondering if anyone has experienced something similar.

My GitHub account (vinudhiwahalathanthri) has been suspended for over a week. I contacted GitHub Support immediately and have an open support ticket (#4518088). I've provided all the verification information they requested, including my username, email addresses, account creation details, and other information to verify ownership and i still didn't get any reply and i'm unable to continue my college work and my internship.

The problem is that I still don't know why my account was suspended in the first place.
I've been using this account since 2024 and it's been my place to submit all my projects and my skills and resume depends on this. A few days ago i tried logging in and i forgot my password so i gave multiple attempts to login and then when i tried signing in from google it said my account is suspended.

I'm a university student and use GitHub primarily for coursework and personal projects, so losing access has had a significant impact on my studies.
I've been writing multiple emails to the support service but no one replied! Please somehow help me get my account back.

Thanks in advance for any advice or shared experiences.

[jothirmoysarker]

1. Why Your Account Was Suspended:
   When you attempted to log in multiple times with an incorrect password and then immediately attempted to sign in via a different authentication method (like Google), GitHub's automated security systems likely flagged this behavior as a Brute-Force / Credential Stuffing attack. ( It has not happened to me but I have classmates who faced this problem)

To protect your data, the system assumes an unauthorized party is trying to break into the account. Instead of just locking the login portal temporarily, it places the entire account under a protective suspension to prevent any data from being altered or deleted.

2. What You Should Do Next:
   Since you have already opened a ticket and provided ownership verification (usernames, email addresses, creation details), you have done exactly the right thing. Here is how to navigate the wait:

• Do Not Open New Tickets: Opening duplicate tickets or sending multiple separate emails actually pushes your case back down the queue or merges them automatically, which can prolong the wait time.

• Normal Turnaround Times: For account suspensions requiring manual security review, GitHub Support typically takes anywhere from 1 to 2 weeks to respond due to the volume of tickets they process. Since it has been a little over a week, your ticket is actively moving through their queue.

• Keep an Eye on Spam: Make sure to regularly check your spam or promotions folder for any emails originating from @github.com or @githubsupport.com.

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[rufatj]

The good news is that the cause of the suspension seems pretty obvious from what you described. Trying to log in with multiple wrong passwords back-to-back usually triggers an automatic security red flag. GitHub's automated systems likely flagged it as a brute-force attack or a hijacking attempt and locked the account down to protect your data. It sucks, but it's an automated safety measure rather than a manual ban for breaking rules.The tough part is that creating multiple support tickets or replying to the same email over and over actually pushes your request back down the queue or gets it flagged as spam by their ticketing system.Since you already provided all the verification details, the best move right now is to just wait for that specific ticket (#4518088) to get a human response. GitHub support can take anywhere from a few days to a couple of weeks depending on their backlog, especially for account recoveries.If you are totally blocked with school and your internship today, it might be worth creating a temporary secondary account just to push your code and keep working, and then you can transfer everything back or merge the history once the main account is restored. Stay patient, they will get back to you and get it sorted out.

[vinudhivw]

Ahh i see. Thank you so much for replying. I was really worried about what was going on. Well then best solution is to make a new account to continue my college work and stay patient till i get my previous account back. Thank you so much again 💖