HEEEELP!!! GitHub, take my money! Can't subscribe to GitHub Copilot Pro - activation loop

[astesin]

Trying to subscribe to Copilot.

I only have Copilot Free, with no past paid subscription. Billing was successful, browser cleared, incognito tried—but clicking ‘Activate now’ still returns ‘Can’t find a subscription to reactivate’. Looks like a server-side activation bug.

I have no active or past paid subscription, my billing information processed successfully, but clicking “Activate now” gives ‘Can’t find a subscription to reactivate'. I’ve tried clearing specific GitHub cookies, using incognito, and verifying my account, and I'm still stuck.

AFAIK, this is a well-known bug in the GitHub subscription management service.

I've opened the ticket https://support.github.com/ticket/personal/0/3611434 but GitHub support ignores me.

Am I the only one with such a disastrous user experience? Help! Regards, Andreas

[astesin]

My Ticket 3611434 was opened back on Wednesday, July 30. Support completely ignores me. There has been no reply at all. The same symptoms are in place, nothing has changed, and nobody cares. Dear GitHub, please, take my money!!!

Whoever is seeing this, please, please, upvote this thread; maybe someone will pay a drop of attention to me finally.

I really appreciate any help you can provide. Regards, Andreas

[astesin]

Now I am curious, what will happen on September 8? I signed up for $100/year. We'll see what happens, variants:

• It will break again, but now, after I cleaned up the account, I have a proven billing method - this is unlikely.
• It will bill me $100 and subscribe until September 8, 2026 - the best way from my PoV.
• It will bill me 11/12 share of $100 = $91.67 and subscribe until August 8, 2026 - seems logical, but overly complex.
• It will bill me $100 and subscribe until August 8, 2026 - an unfair path, because I read the offer as "pay $100 for 12 months and get 1 month free". So either the "13 months for $100" or "12 months for $91.67" is a correct solution to the equation.

Ok, we'll see soon. Regards, Andreas

[kavindus0]

I understand your frustration, Andreas! This activation loop is a known issue.

1. Clear ALL GitHub data (not just cookies)

• Clear cache, cookies, local storage, and session storage for github.com
• Try a completely different browser or device

2. Check your subscription status

• Go to https://github.com/settings/billing
• Look for any pending or partial subscriptions
• Cancel any incomplete subscriptions if you see them

3. Try the direct subscription URL

• Go directly to: https://github.com/settings/copilot
• Or try: https://github.com/features/copilot/plans

4. Alternative activation method

• Try subscribing through VS Code Copilot extension
• Sometimes the IDE integration bypasses web subscription bugs

Escalating your support ticket:

Since your ticket #3611434 from July 30th is being ignored:

1. Create a new ticket with different categorization:

• Use "Account and profile" instead of "Billing"
• Reference your original ticket number
• Include screenshots of the error

2. Try alternative support channels:

• Tweet @githubsupport with your ticket number
• Post on GitHub's official social media
• Try GitHub Community Support forum

3. Billing dispute route:

• If payment was charged but service not activated, contact your bank/card issuer
• This often gets faster attention from GitHub

This "reactivation loop" bug affects many users transitioning from Free to Pro. The community has been reporting it for months.

Hope GitHub Support finally responds to you! 🤞

[astesin]

Hi @kavindus0 thank you a lot! I don't know, either there was some kind soul inside support who cleaned up my account on the server side, or your advice on trying a completely different browser or device worked, but on a different (Linux, not Mac) computer. I updated everything, cleaned all traces of GitHub in Chrome, and... It worked from there. Now I have a Free GitHub Copilot Pro trial active for 1 month again, though I wanted to pay $ 100 for a year. Interesting, but after a month, will it break again, or will it take my money and continue to work?

[hchannel219-spec]

The same problem! I signed up for GitHub Copilot, and it was stated that there is a 30-day free trial. However, right after activation my card was charged $1 and then $10. At the same time, my account shows that the 30-day free trial is active and that I’m on the Free user plan.
Also, I tried to submit a support ticket through the system, but it doesn’t go through. That’s why I’m reaching out this way.

[Jezza1232]

im having the same issue i have tryed everything here with no luck wont help, stuck in a jam as i cant do anything in my workspace as this has locked my project files out saying i have reached my limit but when i check its at 0 of 3000 (this project is locked by github)