how to contact customer support about billing?

[duby229]

I'm currently on a free account, but I paid for github copilot pro and github pro, or tried to at least. But the billing system says my account is locked from purchases, and my debit card was never charged. How do I fix this? There doesnt seem to be a way to fix this on my end. There is discussions here about it, but the suggested fix is to contact customer support, except there doesnt seem to be a way for free accounts to do that, so its a catch 22.

[kokatesaurabh]

Hey duby229,

I’m so sorry you’re stuck in this frustrating catch-22 with your GitHub account being locked from purchases! Since you’re on a free account but tried to upgrade to GitHub Pro and Copilot Pro, here’s a quick way to reach GitHub Support for billing issues, even with a free account. Go to https://support.github.com/contact?tags=docs-billing and select “Billing” under “What do you need help with?”. Fill out the form with details about your locked account and the debit card issue. Make sure to mention you’re trying to pay for Pro and Copilot Pro but the system isn’t letting you. Submit the ticket, and you should hear back from GitHub Support (it might take a few days). If you don’t get a response soon, try tweeting @githubhelp with a brief description of your issue to nudge them. Let me know if you need help with the form or run into any snags! 😊

[Anondoroydev]

This usually happens when GitHub’s billing system flags the account for payment risk or verification issues. When that happens, purchases get blocked even if the card was never charged.

Even free accounts can contact support — use the GitHub Support portal and choose Billing/Payments as the category. You don’t need a paid plan to submit a ticket there. If the normal form doesn’t show, try opening it in an incognito window or while logged in.

Include your username, attempted purchase (Copilot Pro / GitHub Pro), and mention that your account is locked for purchases but no charge went through. Only GitHub Support can unlock that flag — there’s no user-side fix.

[dmdr]

what is the email address if I have an want to contact billing
support

[rafamolina1]

Go to the GitHub Support page: https://support.github.com/contact/account

[josuetamayo05]

hello

[josuetamayo05]

hi

[SaTyle]

You can contact GitHub Customer Support for billing issues even if you are on a free account.

👉 Go to the GitHub Support page: https://support.github.com/contact/account

Steps:

1. Open the support link and sign in to your GitHub account.
2. Under “What do you need help with?”, choose Billing & Payments.
3. Fill out the form with your username and explain that your account is locked for purchases and your card was not charged.
4. Submit the request — only GitHub Support can remove the purchase lock.

If the form does not load, try opening it in an incognito/private browser window or logging in again.

[Ahthe]

Hey 👋,

You can still submit a billing request to GitHub Support even on a free account. Just open the support form (https://support.github.com/contact/account), sign in, and choose Billing & Payments. In the details, mention your username and that purchases are locked on your account even though your card wasn’t charged. After you submit, GitHub Support is the only one who can unlock it. If the form is buggy, try incognito or sign in again.

[wiaahmarketplace]

I contacted them since 4 moths but no answer

[glashtin]

This is bad, they are telling me I am out of credits when I have over 1000 left and now seeing you not getting any help for over 4 months now. i am so sorry I paid for this service they have no intention on providing. Should I contact my CC company and dispute the charge?

[rafamolina1]

Go to the GitHub Support page: https://support.github.com/contact/account