Toshit Bhatt

Sameer Bhangar built the "Customer Advisory Board" for Power Apps for Microsoft - but this initiative was not a big one initially - it started as a small team - Listen to him tell the story.....

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I recently attended the ServiceNow Pune Dev Meetup, where one of the sessions covered “ServiceNow Platform Architecture". The presentation explained how different layers of the ServiceNow platform work together - including the Presentation Layer, Application Layer, Database Layer, Integration Layer, and Infrastructure Layer. Understanding this architecture is essential for developers to design scalable and efficient solutions on the platform. I’ve written a short article summarizing the key takeaways from the session. Read the article here: https://lnkd.in/gyfK4fwh Thanks to the organizers and sponsors for hosting such a great knowledge-sharing event! #ServiceNow #ServiceNowDeveloper #ServiceNowCommunity #PuneDevMeetup ServiceNow Gaurav Shirsat Anubhav Ritolia Shreya Wani InfoBeans Presenter - Prasad Pagar

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ServiceNow: Trending News & Developments (September 2025) 1. Leadership Movement • Tirthankar Dutta, former cybersecurity lead at Walt Disney, has joined ServiceNow as Director & Head of Cybersecurity Engineering & AI Automation. This strategic hire underscores ServiceNow’s commitment to merging robust security with AI-enhanced workflows. 2. Ecosystem Partner Transformation • Longtime ServiceNow partner Cask NX has rebranded as Ondaro, and appointed Jeffrey Gregory—a veteran in the ServiceNow ecosystem—as its new CEO. 3. Wall Street Weigh-In • Truist Securities has reaffirmed its “Buy” rating on ServiceNow with an ambitious $1,200 price target, citing solid gross margins (~78.5%) and 21% revenue growth over the past year. 4. Stock Market Momentum • ServiceNow shares continue to climb: • A +2.9% gain in the latest trading session, closing at approximately $940. • Outperforming competitors during strong trading sessions, even as replayed market indices broadly rose. 5. Government Deal: Big Discounts for Federal Agencies • Under a new OneGov agreement with the U.S. General Services Administration, ServiceNow is offering up to 70% off on ITSM Pro and Pro Plus bundles (and up to 40% off standalone ITSM Pro), valid through 2028. This move aligns with federal AI modernization goals and reflects ServiceNow’s growing influence in public sector digital transformation. ⸻ In-Depth Highlights from Earlier This Year AI-Powered Product Innovations • ServiceNow has strengthened its AI capabilities with components like the AI Agent Orchestrator, AI Agent Studio, and an expanding library of pre-built AI agents. Knowledge 2025 & Strategic Platform Enhancements • At its Knowledge 2025 conference, ServiceNow introduced: • Workflow Data Network—a new partner ecosystem for AI-driven automation • Expanded CRM tools poised to challenge legacy players like Salesforce • The AI Control Tower—a centralized hub to govern, manage, and secure AI agents • The AI Agent Fabric, serving as a communication backbone among AI systems Acquisitions to Expand AI/CRM Portfolio • Logik.ai: Adds CPQ (Configure, Price, Quote) tools to ServiceNow’s CRM capabilities. • Moveworks: A $2.85 billion acquisition aimed at integrating enterprise AI assistants and search into the Now Platform. Market Momentum & Recognition • Q1 2025: Delivered $3.005B in subscription revenue (19% YoY growth). • Named to the Fortune 500 for the third consecutive year, thanks to its leadership in AI-driven workflow automation. • The 2025 Enterprise AI Maturity Index noted challenges with AI adoption globally, yet leaders leveraging ServiceNow’s AI tools still ServiceNow Bill McDermott

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🎓 Is SIAM Certification Really Necessary for SIAM Solutioning? Not mandatory — but extremely valuable. Certification helps you: ✅ Understand the end-to-end SIAM ecosystem (customer–integrator–provider) ✅ Speak a common language across vendors and clients ✅ Design governance and integration aligned with ITIL4 & ESM ✅ Build credibility in consulting and solution design However — real SIAM solutioning comes from experience, not just theory. Understanding tool integration, OLAs, and vendor collaboration is what truly makes a SIAM solution work. So, certification = foundation Experience = execution Both together = impactful SIAM strategy. #SIAM #ITIL4 #ServiceIntegration #ITGovernance #ServiceManagement #Certification #DigitalTransformation

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Software Darwinism or Digital Evolution? Why AI is the "Great Consolidator" for the Enterprise. The software landscape is hitting a "survival of the fittest" moment. In a recent interview with Bloomberg, ServiceNow COO Amit Zavery sent a clear warning: we are entering an era of "Software Darwinism." The old SaaS model - which focused primarily on adding seats and siloed features - is breaking. Working across our Accenture ServiceNow engagements in Switzerland, I see this shift daily. The conversation has moved beyond "adding tools" to building a unified AI Control Tower - a system that doesn’t just store data but orchestrates work autonomously. The Reality of the 2026 Strategy: We are moving from a world of "human-in-the-loop" to "AI-at-the-core." Here is why this matters for the local market: - Consolidation is Inevitable: Organizations are tired of managing hundreds of legacy apps. The platform is becoming the "Semantic Layer" that connects these silos, effectively absorbing the low-value features of niche software. - From Seats to Agents: The metric of success is shifting from how many people use a tool to how many hours of productivity an AI Agent can return to the workforce. - Eliminating the Mundane: By automating the "soul-crushing" repetitive tasks, we aren't just cutting costs; we are freeing up the Swiss workforce to focus on high-value innovation and creative problem-solving. At Accenture, we are focusing on the cultural shift required to embrace Agentic AI. It’s no longer about buying features; it’s about building workflows that actually think. Is your organization ready for the shakeup, or are you still focused on "seat counts" in an agentic world? Let’s discuss in the comments. #ServiceNow #Accenture #GenerativeAI #DigitalTransformation #Switzerland #Innovation #SaaS #FutureOfWork #AIControlTower #SoftwareDarwinism https://lnkd.in/eSEiqb7t

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🚀 Preparing for ServiceNow CIS‑DF (CMDB & CSDM)? CMDB & CSDM are no longer “good to have” skills — they are core foundations for every successful ServiceNow implementation. I’ve just published a ServiceNow Community article where I share a practical, exam‑focused approach to prepare for the CIS‑DF (CMDB & CSDM) certification. ✅ Official ServiceNow courses you should NOT skip ✅ Quick access learning links ✅ How to use Generative AI (Copilot, ChatGPT, Gemini) for targeted revision ✅ Key CMDB, CSDM, IRE & governance areas to focus on 📘 Read the article here 👇 👉 https://lnkd.in/dATcdJtB If you’re planning CIS‑DF or any advanced CIS certification, getting the data foundations right is critical. ServiceNow Early Careers ServiceNow Community ServiceNow Partners Sujan Dutta Earl Duque Lauren McManamon Kristy Merriam Travis Toulson Laszlo Balla Sarah Garey Dan Bruhn Mark Pergola Dr. Atul Grover📚 🧭Sandeep Dutta Gaurav Shirsat Ashutosh Munot Amit Gujarathi Hardit Singh Shamma Negi Anjali Choudhary Salma Shaik Ravi Gaurav Pradyumna Das Ajay Kumar Juhi Poddar Vaishnavi Lathkar Rohila Voona Mandar Kamtekar Prasad Pagar #ServiceNow #CISDF #CMDB #CSDM #ServiceNowCertification #NowLearning #ServiceNowCommunity #ServiceNowDataFoundation

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🌟 Certified Implementation Specialist – Field Service Management (CIS-FSM) 🌟 After gaining exposure to CSM, moving to FSM was a natural step. It was interesting to see how ServiceNow connects customer requests to the final on-site fulfillment. Understanding the platform mindset and the building blocks available made the certification preparation much smoother, and the link between CSM and FSM helped anticipate how FSM completes an end-to-end solution. 💼 Why CIS FSM? I had already covered most FSM elements from a platform perspective. With my previous CSM and ITSM experience, I was able to see how FSM processes support and extend customer service. Passing the CIS-FSM on my first attempt reinforced my confidence in grasping ServiceNow’s operational applications beyond IT operations. 📖 Key Learnings - Understanding foundational data like locations, groups, assets, and customer accounts for proper work order flow - How scheduling methods, task allocation, and workforce management directly impact service delivery - The interplay between field agents, dispatchers, and mobile users to ensure smooth execution - Using Now Agent mobile app features to connect real-time work updates with the platform 🛠 Practical Tips - Explore the platform hands-on to connect theory with realistic work order scenarios - Focus on understanding how work order processes link with CSM for a full end-to-end perspective - Learn how FSM integrates with other modules such as Inventory and Preventive Maintenance - Consider mobile capabilities and how they enable field teams to capture work completion effectively 💡 Resources to Get Started FSM Blueprint: https://lnkd.in/etpFGPqX FSM Fundamentals On Demand: https://lnkd.in/eDqTW6vh FSM Implementation ILT: https://lnkd.in/eCAry2Mn FSM Implementation On Demand: https://lnkd.in/eqRYcjyR #ServiceNow #ServiceNowCertification #CISFSM #FieldService #CareerGrowth #CertificationJourney #ServiceNowUniversity #NowLearning

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I recently documented my experience integrating ID.me SAML 2.0 with AEM as a Cloud Service. It covers setup, gotchas, and why OIDC is the preferred long-term approach. Sharing in case it’s useful to others. Read the full guide: 🔗 https://lnkd.in/gMenEn7f 🙂 #AEM #AdobeExperienceManager #SAML #IDme #IdentitySecurity #CloudSecurity #OIDC

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💡ServiceNow Platform Upkeeping - Why Its Important!! 📊 In many organizations, ServiceNow is the backbone of IT operations — yet the platform’s **upkeep** often doesn’t get the attention it deserves. We focus heavily on new features and enhancements, but the real stability and value of the platform come from **consistent, disciplined maintenance**. ➡️ Here are some often overlooked areas of effective ServiceNow platform upkeeping: 🔹Data Hygiene: Regularly reviewing assignment groups, user records, roles, SLAs, and CMDB data prevents clutter and avoids performance issues down the line. 🔹Update Set & Customization Governance: Documenting customizations, adhering to naming standards, and reviewing code ensures smoother upgrades and reduces technical debt. 🔹Health Scan & Best Practice Analyzer: Running platform health scans and addressing findings early helps identify performance bottlenecks and deprecated patterns. 🔹Instance & Release Management: Staying current with platform patches, security updates, and version releases keeps your environment secure, performant, and compatible. 🔹Monitoring Integrations: APIs and interfaces are often the weak link. Scheduled health checks help avoid silent failures that impact business processes. 🔹Continuous KT With Support Teams: Regular walkthroughs with operations and support teams ensure platform awareness, readiness, and accountability. ⏩ ServiceNow is not a "set it and forget it" platform. ⏩ It’s a living ecosystem. The organizations that see the *highest value* are the ones that treat platform upkeep as a strategic practice — not just a support task. If your ServiceNow environment feels slower, more complex, or harder to maintain than before — the solution often lies in **platform hygiene and governance**, not new tools. ✨ Strong platforms aren’t just built — they’re maintained. #ServiceNow #ITSM #PlatformGovernance #DigitalTransformation #ServiceManagement #CMDB #ITOperations #ChangeManagement #TechLeadership #ProcessExcellence

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ServiceNow design question: Is adding a new field on an OOTB table like Incident really customization? Or is customization when we abuse OOTB fields and force them to mean something they were never designed for? Extending the data model through configuration preserves reporting, lifecycle, and upgrades. Breaking OOTB intent just to avoid “new fields” creates hidden technical debt. Which approach do you stand by? #ServiceNow #ITSM #Architecture #ConfigurationVsCustomization #PlatformThinking

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Many ServiceNow professionals are stuck in ITSM support roles with low growth and repetitive work. If you're planning to switch to a high-demand and high-paying module, ITOM is the right move. But the problem is — most people don’t know how to start or what to learn in ITOM. In my upcoming ServiceNow ITOM Training, you will get: ✅ Complete ITOM roadmap (from basics to advanced) ✅ Hands-on on Discovery, CMDB & Event Management ✅ Real-time project implementation ✅ Interview preparation & resume guidance 🎯 This is not just theory — it’s practical, job-oriented training. 📅 Batch starting from 20th March | Limited seats 💬 Comment “ITOM” or DM me to get: ✔ Syllabus ✔ Demo session access ✔ Fee details Let’s upgrade your career 🚀 #ServiceNow #ITOM #ITSM #ServiceNowTraining #ITJobs #CareerGrowth #ITCareers #JobSwitch #LearningAndDevelopment #TechSkill

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https://lnkd.in/d7Z3puh5 MACE (MCP-Assisted Content Enforcement for Adobe Experience Manager) Quick demo of the MACE prototype in action. This shows how the MCP server connects Claude / Cursor to AEM’s native APIs and runs the Detect → Inspect → Fix governance workflow. The goal of the prototype was to explore how AI-assisted operational tooling could work on top of enterprise platforms like AEM. Happy to hear feedback from others experimenting with similar ideas. #AEM #AdobeExperienceManager #AIEngineering #ModelContextProtocol #DXPArchitecture

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Thrilled to see how ServiceNow continues to innovate with its latest releases! 🚀 From advanced AI-powered automation and the new AI Agent Studio, to enhanced developer tools and seamless mobile app experiences, ServiceNow is driving digital transformation across industries. The latest features—like Now Assist for smarter workflows, AI Control Tower for responsible AI governance, and a unified Workflow Studio—are empowering teams to work smarter and deliver greater value. Excited to explore how these updates can help organizations accelerate productivity, streamline operations, and create exceptional digital experiences! #ServiceNow #DigitalTransformation #AI #Innovation #PlatformUpdates

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Most likely #Chatgpt in enterprise would have also faced challenges. Chatgpt needs scale(billions of users). But within enterprise you have tiny user base , and selective knowledge, which would have made chatgpt inefficient. This is exactly enterprise adoption issue in #GenAI and hardest question for many #CXOs. Most of the time people learning from these AI labs and mimicking for enterprise. Relying on OpenAI, Google, Anthropic for making this decision may not be right strategy. Their advice naturally will lean toward GenAI adoption. Four critical questions need independent assessment: 1.Should they build or rent a model? 2.If they own a model, what's the real cost of upgrades, maintenance, and governance? 3.Should GenAI be a productivity tool or integrated into core offerings? 4.Should organizations deploy one central model or team-specific models or would it create a bottleneck? There's no universal answer, but identifying some of these tradeoffs will go a long way.

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ServiceNow Delivery Needs More Than Tools: It Requires Aligned Methodologies In many organizations, delivery methodologies for ServiceNow evolve organically. But without clearly established processes and procedures, teams end up reinventing the wheel and delivery quality becomes inconsistent. However, strong delivery standards should never be created in isolation. They must be shaped collaboratively by Technical, Process, and Project leaders working together. When one group drives the narrative alone, you often see two outcomes: 🔸 Low buy-in from the broader team 🔸 Processes that look good on paper yet are not consistently followed in practice Clear documentation is essential, but documentation alone doesn’t guarantee adoption. How standards are designed, agreed upon, and rolled out ultimately determines their effectiveness. Collaborative creation leads to shared ownership. Shared ownership leads to consistent delivery. And consistent delivery leads to successful ServiceNow outcomes.

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