Vodafone

When customer trust is broken, it’s difficult to rebuild. That’s why AI and human agents must work together to deliver seamless and reliable solutions to issues. So, what does great customer experience look like in the age of AI? Meet our Group Head of Digital Care, Bev Bartlett. In our latest #AskTheExperts episode, she explains how AI is helping Vodafone deliver its simple customer promise: you should only have to ask once. From SuperTOBi to collaboration, discover how AI is enabling more consistent, transparent and human customer service. Read more here ▶️ https://lnkd.in/euzJgH6Y #CustomerConnections #Vodafone #AI #CustomerExperience #Technology 

We’re thrilled to see Oscar Monteagudo recognised in Capacity - a techoraco brand Power 100 2026 👏 Leading our carrier and subsea development at Vodafone Carrier Services, Oscar plays a key role in shaping the infrastructure that underpins global connectivity—making this recognition especially well deserved. This acknowledgment celebrates leaders who are driving the future of digital infrastructure, from subsea to networks, and it’s fantastic to see Oscar’s impact recognised among such an influential group. A huge congratulations to Oscar—and to all those named in this year’s #CapacityPower100 👏 #CapacityPower100 #Leadership #DigitalInfrastructure #Connectivity #Telecoms #VodafoneCarrierServices

Consistency doesn’t often make headlines. But it’s what builds trust. 🤝 Behind every seamless customer experience is a complex operation working to keep things simple - across markets, channels and millions of interactions every day. In this article, Gary Adey, VOIS CEO & Executive Director, explores how Vodafone Intelligent Solutions (VOIS) powers that consistency at scale. From AI-powered tools like SuperTOBi to large-scale platform transformations, VOIS helps ensure every customer journey feels connected, continuous and reliably on track. Because the best experiences?  They’re the ones customers never have to think about. Read more here: https://lnkd.in/e_Ehaq-d #CustomerExperience #DigitalTransformation #AI #CustomerTrust #Innovation #Technology #CustomerConnection 

Digital inclusion is about more than access - it’s about confidence.  Across Europe, many older adults are online, but far fewer feel confident using new digital tools.  That confidence gap can affect: 👤 Independence  🛜 Access to services  🔒 Fraud protection In this article, Joakim Reiter reflects on how Hi Digital, a Vodafone Foundation programme, and how it’s helping to address that gap through practical, human support in familiar community settings. This shows that sometimes the most meaningful digital progress starts with a conversation. Read more here: https://lnkd.in/dmfRqtsH   #DigitalInclusion #DigitalSkills #OnlineSafety #VodafoneFoundation #TechForGood #CustomerConnection

How can we make the digital world work for everyone? The digital world evolves fast, making it difficult for everyone to navigate, but there are resources to help. Vodafone is not just a network provider. From drop-in sessions to online toolkits, we’re helping everyone get connected. Find out more here: https://lnkd.in/enkHcmjg #DigitalDivide #TechForGood #DigitalInclusion #CustomerConnection

Our lives are more digital than ever before, and while technology brings our customers closer together, it also introduces new risks and challenges. From spam calls to cyber threats and other online risks, staying safe is crucial. Vodafone is not just a network provider. We build security within our network to help prevent harm and protect our customers. Find out how here: https://lnkd.in/enkHcmjg #Fraud #Security #CyberSecurity #CustomerConnection

Together with Nokia and Amazon Web Services (AWS), we have successfully completed a trial to run IoT voice and data network applications on public cloud infrastructure. This milestone validates AWS as an infrastructure option for Nokia core systems, marking another step forward in Vodafone’s multi-cloud strategy and our ability to scale at pace. By leveraging cloud-native architecture, we can: ▶️ Add capacity in days to meet demand ▶️ Extend coverage to more customers, in more places ▶️ Drive greater agility across our global IoT platform With over 240 million IoT connections worldwide, this collaboration helps future-proof our network while unlocking new opportunities for innovation and growth. Discover more here: https://lnkd.in/dNDRVdyc #Transformation #Nokia #AWS #Technology #CreateTomorrow #IoT

Connectivity enhances lives, and strong partnerships help make it effortless. 🤝 Entel have been connecting people and businesses across Chile and Peru for more than 60 years. In partnership with Vodafone, they’re finding smarter ways of managing the network, which creates innovation, transformation and more importantly, better customer experiences. Together, we have the same goals: to improve customers’ lives through the power of technology. Read more about how partnerships are making connectivity more seamless, here: https://lnkd.in/d2aPk9sr #Telecommunications #MobileNetworks #Communications #Innovation #Technology #Partnerships #5G #CustomerConnection

At Vodafone, Diversity, Equity and Inclusion aren’t just words — they’re part of who we are. Taylor Mirkarimi, Group Diversity & Inclusion Lead shares what Diversity, Equity & Inclusion means at Vodafone, and how we’re building an environment where everyone feels valued, respected, and empowered to thrive. As part of our updated careers site, we’re also sharing more about what life at Vodafone is really like and the values that shape our culture. Learn more here: https://lnkd.in/eTyQpQKP #VodafoneLife #Belonging #DEI #Inclusion #DiversityAndInclusion

We’re committed to connecting everyone. But this goes beyond phone calls. Vodacom, part of Vodafone Group, is connecting people and communities across Africa, from small businesses to public services. M-Pesa is one of the services that gives customers security with managing money, while also saving time. For Elixir Executive Barbershop, less cash handling and fewer manual processes means more time to focus on growth. Watch this and more Stories of Impact here: https://lnkd.in/e7GBhXCY #Connectivity #Innovation #Vodacom #Africa #MPesa #CustomerConnection