Parloa

Join our CMO, Latané Conant, at the CCWomen Summit during CCW Las Vegas this June! In this session, Latane will join Lauren Murphy, COO at Maven AGI, and Melissa Solis, CEO at Inbenta, for a conversation moderated by Brooke Lynch, Deputy Division Director, Digital, Customer Management Practice. Together, they’ll explore how the technology knowledge gap shows up in day-to-day customer contact, from underutilized platforms to limited involvement in system decisions and transformation projects. The panel will discuss how women leaders and emerging professionals are building confidence with technology, integrating learning into their operational roles, and using tools more effectively to drive performance and customer outcomes. The conversation will focus on practical ways to strengthen capabilities, increase adoption, and ensure women in customer contact are equipped to lead in technology-enabled environments. Join the session and meet the Parloa team at CCW Las Vegas to see agentic AI in action and learn how it can transform your customers’ experiences✨ 🔗 Learn more about our activities at CCW Las Vegas here: https://lnkd.in/dMAMutp2 #Parloa #CustomerExperience #AIInnovation

Thank you to everyone who joined us for At the Heart of AI in #London! At the Heart of AI is our global event series for CX and AI leaders tackling one of the biggest challenges in enterprise AI: moving from controlled pilots to reliable, enterprise-grade production. Next up: ✔️Munich | June 9 ✔️Dallas, in partnership with NTT DATA | June 16 ✔️Paris | June 25 ✔️Amsterdam, in partnership with DEUS: human(ity)-centered AI | July 2 🔗 Find your city and save your seat before spots fill up! https://lnkd.in/dtUx5Ap7 #Parloa #AtTheHeartOfAI #CustomerExperience #AIInnovation

MAINGAU Energie GmbH runs customer service for over one million people across Europe: energy, gas, internet, mobile, and e-mobility. Their previous bots handled standard requests reliably, but when customers asked follow-up questions or deviated from scripts, the system stopped working. Replacing it was not straightforward. MAINGAU was mid-ERP migration, running two systems simultaneously, each with over 100 APIs. The new agents also needed to meet strict energy-sector compliance requirements and handle large volume spikes. Working with Parloa and implementation partner logen.ai, MAINGAU went live with their new AI agents fast, despite the high level of complexity. Results from day one: ✅ +20% automation rate ✅ Increased customer retention and revenue ✅ Consistent service quality, including during peak periods ✅ Relief for service employees, enabling them to focus on more complex cases The AI agents handle meter reading submissions, installment adjustments, contract renewals, and delivery status updates end-to-end. They also provide tariff advice and automatically send suitable offers via email. 🔗 Read the full story: https://lnkd.in/dK6xcA2g #Parloa #AIInnovation #CustomerExperience

Picture the one customer you really, really don’t want to leave on hold…. UK enterprises, we know your customers don’t do patience. It’s time to unhold your customers and hold onto long-lasting customer loyalty. The bar for customer service here is set high, and Parloa is here to meet it. We opened our London office as part of our global expansion 🇬🇧 We continue to scale globally across the markets that shape modern CX. The UK sits at the heart of that ambition, and we’re here to bring our AI Agent Management Platform (AMP) to the most customer-centric enterprises. We already partner with some of the largest global enterprises to transform their customer experience, and our London office places us directly alongside the UK teams setting that same standard. This is just the beginning of our global chapter. Stay tuned for what’s next. #Parloa #AIInnovation #CustomerExperience

When life gives you latency, squeeze every last bit out 🍋 Today, we’re introducing Parloa’s Conversational Platform 🚀 Customer conversations don’t stay in one lane. Callers switch from voice to chat, change their minds mid-sentence, and want to be able to pick up where they left off. Historically, customer service stacks have rarely been able to keep up. Most are built channel by channel, with disconnected workflows, isolated logic, and fragmented systems. Parloa’s new Conversational Platform tears down these channel walls. Voice and text run on the same conversational layer, with orchestration and infrastructure unified underneath. It’s one platform doing the work that fragmented systems couldn’t. Here’s what the new Conversational Platform delivers: ✅ Faster, more natural conversations, with low-latency streaming responses and natural interruption handling ✅ One design across channels: build the experience once, deploy it everywhere. ✅ A foundation ready for whatever multimodal experiences come next. Parloa’s Conversational Platform drastically cuts down on lag time by leveraging the latest audio streaming technologies to further lower latency and better manage barge ins. The fragmented era of customer service has ended. Explore Parloa’s Conversational Platform: https://lnkd.in/d6_2CUp8 #Parloa #CustomerExperience #AIInnovation

Parloa's team at SAP Sapphire Madrid last week 🚀 We were thrilled to meet the SAP team onsite and double down on our recently announced partnership. As Christian Klein, CEO of SAP, put it: "Together with Parloa, we are using AI to connect customer service interactions into the broader customer journey to drive loyalty, trust, and long-term growth." This reinforces the next phase of our relationship with SAP, which is already a Parloa customer. As both investor and partner, SAP is helping us bring Parloa’s AI agents into SAP Service Cloud, enabling autonomous self-service and faster resolution for the high-volume interactions that define enterprise CX. Read the full story on what the Parloa x SAP partnership means for the future of enterprise CX, and how it turns fragmented customer journeys into orchestrated, AI-driven experiences: https://lnkd.in/dZ4XEeSJ Malte Kosub Julia Goelles Tim Heldmann Beata Klein Julian Fautz Louis Scott de Martinville Agus Aracil Oliver Cook Dominik Heinen-Lüneburg Joseph Huffnagle Tanvi Gupta Daniel Nieves Zac Holland #Parloa #SAPSapphire #CustomerExperience #AIInnovation

Our team at CCW UK last week 🚀 A packed few days in London, a true hub for AI innovation, meeting CX leaders who are serious about transforming enterprise CX with agentic AI. The pattern we keep seeing at every event this year: the question isn’t whether to experiment with AI-driven CX. It’s how to make it work at scale, in production. Our AVP, Rodrigo DeCossio, also shared four uncomfortable truths from our State of Agentic CX with the CCW audience. We found that companies are still actively deflecting their customers, and that 99% of voice support systems are still operating like it’s 1990. At the same time, only 1% of CX systems successfully manage agent-to-agent interactions. (Find the full report here 👉 https://okt.to/rjPJVH) The gap between customer expectations and reality is wide. Closing it takes more than pilots and demos. It takes systems built for production from day one. Thank you to everyone who stopped by, joined the session, or connected with the team! CCW Europe Greta Strolyte Lewis Crook Micah Lestrade Zac Holland Jonathan McGuinness #Parloa #AIInnovation #CustomerExperience