Process · Six steps

From first call to live agent.

We discover, train, design and launch your AI agent with you, then keep making it better in regular review cycles.

Explore
Who builds it
Davision designs, trains and runs your agent
What you bring
Your goals, your content, your systems and your sign-off
Time to live
Weeks, not months, with your approval before launch
Where it runs
Web, widget, mobile, kiosk, WhatsApp, Instagram, phone
The process

Six steps to a live agent

Pick a step to see what happens in it, what we do, what we need from you and what you get at the end.

Step 01 · Discover

We learn your business first

It starts with a call about your goals, your customers and your sector. Together we choose the channels, the languages and the jobs the agent should do: answer, guide, book, capture leads or hand over to your team.

We do
  • Map the questions your customers ask
  • Choose channels and languages with you
  • Agree what success looks like
You bring
  • Your goals and priorities
  • One project owner on your side
You getA clear brief: scope, channels, languages and goals
Project briefDraft
What your customers ask
  • Flight status
  • Baggage rules
  • Getting to the city
  • Parking
  • Lost items

Collected with you on the first call

Agent briefExample · Airport
SectorAirport · international airport
Main jobAnswer passengers in their own language
Channels
KioskWebWidgetWhatsAppInstagram
LanguagesTR, EN, RU, DE
Hand over toInformation desk
Step 02 · Train

Trained on your content, connected to your systems

We train the agent on your own material, from catalogues and price lists to policies and your website, so it answers from company data rather than general knowledge. Secure API connections let it read live data and write leads and bookings back.

We do
  • Train on your documents and website
  • Connect live systems over secure APIs
  • Test answers against your sources
You bring
  • Documents, FAQs, brochures, policies
  • Access to inventory, CRM or booking
You getAn agent that answers from your own data
KnowledgeTraining
Your sources
  • Model catalogueDocumentReadingReady
  • Price listSpreadsheetReadingReady
  • Website pagesWebsiteReadingReady
  • Live stockSecure APIReadingReady
  • CRMLeads and bookingsReadingReady
Test question
Is the hybrid in white available this month?
Yes, it is in stock at two of your showrooms, and this month's campaign applies. Shall I book a test drive?
Answered from Live stock and Price list
Step 03 · Design

A face,
a voice and a manner that fit your brand

Choose a hyper-realistic avatar, a voice and a look that suit your brand, or run the same agent as text or voice only. Then we design the experience for each channel, from a kiosk in your venue to a chat on your website.

We do
  • Propose avatars, voices and tone
  • Design the experience per channel
  • Write the greeting and the guardrails
You bring
  • Brand guidelines and tone of voice
  • Your pick of persona and look
You getYour persona, ready for every channel
PersonaPreview
Avatar
Text onlyVoice only
Voice
WarmCalm Bright
Look
LeoDavision AI agent
Hello, I'm Leo. Ask me anything about what we do, or let me find you a time to talk.
Step 04 · Approve

Nothing goes public until you sign off

You test the agent with real questions and review its answers, its tone and what it should decline or hand to your team. We make the changes until it is right. Then you approve it, and only then does it go live.

We do
  • Give you a test version to try
  • Apply your feedback, round by round
  • Check forms, consent and hand-over
You bring
  • Time to test and review
  • Your final sign-off
You getA tested agent you have approved
ReviewTest version
You test it
Can you promise my finance will be approved?
I can't promise that. A finance advisor can look at your case; shall I ask one to call you?
Guardrail held: no promises the team has not made
Your feedback, round 2

"Offer the test drive earlier in the conversation."

Applied
Your checklist
  • Answers match your approved content
  • Tone and persona
  • Topics to decline, with guardrails
  • Hand-over to your team
  • Forms and consent
Approve and go live
Approved by youReady to launch
Step 05 · Launch

Live on your channels,
in weeks

The agent goes live where your customers already are: your website, a widget, your mobile app, kiosks, WhatsApp, Instagram and the phone. One trained agent gives the same answers everywhere, and leads and bookings land in your own systems.

We do
  • Launch on the channels you chose
  • Connect leads and bookings to your CRM
  • Watch the first conversations closely
You bring
  • A go-live date that suits you
  • Your team ready for hand-overs
You getA live agent, with leads in your systems
WebWidgetMobileKioskWhatsAppInstagramPhone
Step 06 · Improve

Better with every review cycle

Davision Intelligence summarises, categorises and scores every conversation. Questions the agent could not answer surface for your team, you approve the right information, and the agent is retrained with it. The next customer simply gets the answer.

We do
  • Monitor quality around the clock
  • Surface gaps and suggest fixes
  • Retrain with what you approve
You bring
  • A look at the reports
  • Approval for new answers
You getReports, insights and an agent that keeps learning
Davision IntelligenceLive
Most asked topics
  • Flights
  • Baggage
  • Transport
  • Parking
  • Shops and dining
SummariesCategoriesSentimentKPI scoring
Unanswered questions
"What time does the lounge open?" Asked again this week
  1. Your team approves the answerFrom the lounge's own information
  2. The agent is retrainedWith the approved answer only
  3. Live on every channelThe next passenger gets the answer

Illustrative screens. Client examples are shown in English.

Working together

What we need,
and what you get

We do the building. You bring what only you have: your knowledge of the business, and the final word.

From you

What we need

  • One project ownerA person on your side who knows the goals and can make decisions.
  • Your contentCatalogues, price lists, policies, FAQs, brochures and your website.
  • Access to your systemsInventory, CRM, booking or ticketing, through secure APIs, where the agent needs live data.
  • Your brandBrand guidelines and tone of voice, so the agent sounds like you.
  • Review and sign-offTime to test the agent and approve it before it goes public.
  • A go-live dateA launch date that suits you, and a team ready to take hand-overs.
For you

What you get

  • A trained agentIndustry-specific, answering from your data in 140+ languages, by text, voice or avatar.
  • Every channel you needWeb, widget, mobile, kiosk, WhatsApp, Instagram, Facebook, phone and QR.
  • Leads and bookings in your systemsForms filled in the conversation, sent with consent, written to your CRM.
  • Dashboard and IntelligenceEvery conversation summarised, categorised and scored, with gaps surfaced.
  • Security built inGuardrails, masked personal data, encryption and role-based access.
  • A team that stays onMonitoring, knowledge updates and new channels as you grow.
Step 05, up close · Launch

Trained once,
live everywhere

These are agents we have launched, at work on their channels. Pick one to see it.

Kiosk

A face to talk to,
in your venue

In a terminal, a showroom or a lobby, people press Start and simply ask. The agent answers out loud with a lip-synced face, and the right card or map comes up on screen.

  • Talking avatar, voice in many languages
  • Cards, maps and a QR hand-off to the phone
  • Sizes from a slim totem to a large screen
Web

On your website,
from question to request

The agent talks, shows the product and, when the customer is ready, fills in the request from the conversation. The customer checks it and sends it.

  • Forms filled from the chat
  • Consent before anything is sent
  • Straight into your CRM
Widget

A widget on every page

The same agent waits in the corner of every page. Customers ask without leaving, and the agent takes them to the page that answers them.

  • Opens over any page
  • Sends people to the right page
  • One knowledge base with every channel
Mobile app

In the pocket,
with forms that fill themselves

In your app the agent does more than answer. It fills in what the customer tells it, and the customer checks it and sends it.

  • Requests filled from the conversation
  • Consent before sending
  • Routed to the right team
WhatsApp

WhatsApp, the way people already message

Reply buttons for the next step and links to live information, in the message types people know.

  • Reply buttons and links
  • Answers at any hour
  • In the customer's language
Instagram

Instagram direct messages

Many customers ask first where they scroll. The agent replies in direct messages with cards and quick replies that lead somewhere useful.

  • Cards with a clear next step
  • Quick replies
  • The same answers as every channel

Real interfaces from client agents, with illustrative conversations shown in English. Contact details are examples.

Step 06, up close · Davision Intelligence

Your agent keeps improving

A real example from Talya at Antalya Airport. Conversations from every channel show what passengers need. Davision Intelligence brings them together, the airport team reviews what it finds, and each approved update makes the experience a little better.

  1. Communication and interaction data

    Every conversation about flights, gates, transport and lost items, in many languages. Personal data is masked on the way in.

    • Kiosk
    • Web
    • Widget
    • Mobile app
    • WhatsApp
    • Instagram

  2. Intelligence

    Davision Intelligence and the dashboard understand what passengers need, in which language, and where they get stuck.

    • Topics
    • Intents
    • Sentiment
    • Questions without an answer
    • Hand-overs to people
    • Languages

  3. Feedback

    The airport team reviews what was learned and approves new answers. Nothing goes live without its approval.

    • Review
    • Approve
    • Then it goes live

  4. Retrain

    Approved updates reach Talya's knowledge and behaviour on every channel, and the cycle continues.

    • Knowledge
    • Behaviour
    • Every channel

Personal data masked before analysis. Nothing goes live without approval.

How Davision Intelligence works
The support model

After launch,
we stay on

Going live is the middle of the story. This is what keeps your agent accurate, safe and useful as your business changes.

Monitored around the clockWe watch quality and uptime after launch, not just on launch day.
Always on
Knowledge kept currentWhen products, prices or policies change, the agent's knowledge changes with them.
Your content
Reports and insightsSummaries, categories, sentiment and KPI scoring for every conversation.
Intelligence
Human hand-overEscalation to your team with the full conversation attached, or a scheduled callback.
Your team
New channels and languagesAdd a kiosk, WhatsApp or a new market when you are ready. 140+ languages.
Grow
New connectionsMore systems over secure APIs and the Model Context Protocol, as the agent takes on more work.
APIMCP
Access for your teamA live dashboard for every agent, with role-based access for the people who need it.
Dashboard
Content that matchesCampaign visuals and films on brand, made in Davision Creative Studio.
Creative Studio
Explore Creative Studio
Secure by design

Safe in front of every customer

Answers from approved contentThe agent answers from what you have approved and stays on your topics.
AI guardrailsIt declines what it should not answer and hands over instead of guessing.
Personal data maskedNames and contact details are masked in conversation analytics.
Encrypted, with role-based accessEnd-to-end encryption and access only for the right people.
Data residency controlsChoose where your data lives, with cloud or on-premise deployment.
Consent before contactForms reach your team only after the customer has checked them and agreed.
Your data stays yoursYour content and conversations stay under your control, seen only by the people you choose.
24/7 monitoringInfrastructure audited against strict global standards, watched around the clock.
Questions

Before you start

The questions teams ask us on the first call.

Book a demo
How long does it take to go live?

Most agents go live in weeks, not months. We train it on your content, connect your systems and design the experience, and you approve everything before it goes public.

What do you need from us?

A project owner, your content (catalogues, prices, policies, FAQs, your website), access to the systems the agent should read or write, your brand guidelines, and time to test and sign off.

Can it connect to our existing systems?

Yes. Over secure API connections the agent reads live data such as stock, prices and availability, and writes leads and bookings back into your CRM and operational systems, so nothing is retyped.

Who decides what the agent says?

You do. The agent answers from content you have approved, and it does not go live until you have tested it and signed off. Questions it cannot answer come back to your team to approve, not to the agent to guess.

What happens when a question needs a person?

The agent hands over to the right team with the full conversation attached, or schedules a callback, so the customer never has to explain twice.

What happens after launch?

We stay on. We monitor the agent, keep its knowledge current, share reports and insights from Davision Intelligence, and add channels, languages and connections as you grow.

Start with
a first call.

Prefer to pick a time? Book a demo